Upset
Very upset about this app. Cannot connect to my device and it keeps saying network unavailable
App no longer works
I have had my A/C unit for over five years and the App just no longer works and hasn’t been updated in some time.
Doesn’t work anymore
Please check the time settings in your phone to make sure they match your local time and time zone.
Commercial Cool portable ac unit
Just received my unit n it’s running like it should. However, in the manual (in English) it says to download the JHS Smart app. Done. Trying to create account to sign in, says network error. Over n over. Can’t get past that screen for some reason. Goto to the website for the app n IT IS NOT IN ENGLISH.
How am I suppose to contact someone to read where to contact someone if I don’t speak the language to find the number to call?!?
How am I suppose to contact someone to read where to contact someone if I don’t speak the language to find the number to call?!?
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App doesn’t work anymore
Same as all others mentioned. This app is fully broken now and will fail to load with no resolution.
cools my home office
I am pleased with this convenient unit. I am able to cool off my home office while I’m working from home. Easy to use and can program it to control remotely. I am not good at setting things up and installing electronics. This was easy, even for me! Recommend
Totally worthless app
App will not connect to 5g network. Totally useless . I already deleted the app. Now if i could only get the blinking app light to turn off. Ob well, hopefully it will burn out and finally go off. I dont even want the features on the app. I just downloaded it in hopes it would stop the blinking app light on the machine! Worthless app
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App not connected
Unable to connect to app Wi-Fi will not connect
The did you do to the app!?
All of a sudden the app stops working w/0 instructions on how to trouble shoot. Can you please let customers know why we can no longer use the app..............
App is broken and won’t load device
The app recently broke and no longer loads the device so you can’t turn it on or off or even view the device in the app rendering this unit totally worthless
Failed to load
App is broken cannot view the device. Please fix this!
The worst to connect to the network
This unit is the absolute worst to connect to the network the light blinks you must connect it to the 2.4 Network and as it continues to blink and then it stops blinking in the middle of it going through it’s a long process of finding the network. It is absolutely the most difficult thing
I’ve ever had to connect.
If I had to buy a unit I would most certainly never buy this one again planning to get rid of it and just putting in central air.
I’ve had this problem many many times over and I’m just sick and tired of taking over an hour just to get this thing linked to my network every time very Poor Network settings.
I’ve ever had to connect.
If I had to buy a unit I would most certainly never buy this one again planning to get rid of it and just putting in central air.
I’ve had this problem many many times over and I’m just sick and tired of taking over an hour just to get this thing linked to my network every time very Poor Network settings.
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“Failed to load”
Keep getting the “Failed To Load” notification when trying to connect my device. Device was working fine just 2 days ago, no changes whatsoever on my router. Kind of disappointing when I bought this unit specifically for the WIFI. Hope it gets fixed soon.
Failed To Load
Bought this AC unit to use the WiFi feature. Worked for a week and now receive Failed to Load error. Tried to contact JHS for support but no reply.
WiFi not working
It keeps giving me a failed to upload message. I bought this because of the WiFi settings. Very disappointed
Failed to load
the application is reporting “failed to load” when clicking on the device. Correct the urgent mistake!
Failed to Load
App keeps saying “failed to load” when I try to access the device. Please fix issue!
I loved it
I loved the device until recently the app will not load the device. Everything is connected and wifi all that. App fails to load. Tried reloading app and same thing. What’s wrong?!?!? I need the mobile capability!!
How
I have had no progress trying to connect every which way. I have an iPhone 7, app downloaded, and the device is what I believe to be: JHS 10,000 BTU A016-10KR/B1. I can not recognize the manual model pics (none mention this model) and if I search it does not pick anything up. I have googled like a maniac; please help.
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Works fine
Only issue I had was sharing the wifi connection. Kept saying can't share account not registered. Even though it said that my wife still got the text.
