MK
Highly disappointed. I’ve gone to 3 of their events, the first two were highly unorganized. The third was a little better, someone ended up messaging me, but had to have a membership to be able to interact with the person, me trying to be open to new things, and refusing to even try dating apps, I thought I’d try it. I bought the 3 month membership. Nothing came off the conversation, whatever that’s fine, what’s disappointing is that there has only been 1 event a month, one of them was not in my age range, and the other on a day I’m not available. I thought there would be at least 3 events a month. Nope, not here in San Diego, so I’ve basically paid $50 for 0 events. My membership expires this month and haven’t had an event to go to.
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MMeemsKnows
False advertising.
5 girls and 25 guys in Seattle. Seems like if you want to meet guys in Seattle this would be the right path.
TTravelerdan
Chatting
People do not chat or they do not like me
Ddjcurby
Disorganized
This had so much promise as a single professional looking for ways to meet people somewhere other than a dating app. I paid for a speed dating event in Tampa, and two hours before it started I received a text saying it had been changed to a happy hour due to space limitations at the venue.
So now, instead of providing the speed dating event I paid for, they’re essentially keeping my money and assuming I want to show up and mingle at a bar that’s already open to the public because, for whatever reason, they couldn’t deliver the advertised event. At a minimum, guests should be offered a refund.
The text said to contact them with questions, but I’ve tried email, support through the app, and Facebook Messenger and haven’t received a response.
So now, instead of providing the speed dating event I paid for, they’re essentially keeping my money and assuming I want to show up and mingle at a bar that’s already open to the public because, for whatever reason, they couldn’t deliver the advertised event. At a minimum, guests should be offered a refund.
The text said to contact them with questions, but I’ve tried email, support through the app, and Facebook Messenger and haven’t received a response.
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RRkazb
Response from developer
Hi Rkazb, thanks for your review, we love learning from our community and we're always improving our processes for when situations like this occur. When venue issues arise, we try to pivot so singles can still meet, but we could have handled this much better. Missing your messages is on us, and we're sorry you haven't got a response yet, please email support@jigsaw.co to bump your message to the top so we can jump on this ASAP.
Canceled events with no notification
I purchased a subscription to Jigsaw specifically to attend their local single events. After subscribing, two separate events I had signed up for were canceled without any notification whatsoever. I only found out after checking the app myself. Selling subscriptions based on event access and then silently canceling those events with zero communication or follow-up is completely unacceptable service. Save your money until they figure out basic event management and communication.
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KKildak
