The return policy is not acceptable!
They let you put coupons on the items but when u return the item they take their money back from the coupon making you lose money. Shipping fee for the return is $10 for each item which is ridiculous is you ordered 2 items together and they shipped in the same package because that makes it $20 dollars for shipping! Im very disappointed, I returned 3 dresses because they didn’t fit and only got the money for 2 when returning it. It absolutely ridiculous. I also paid for express shipping which was $20 and it still was delayed.
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Not being able to get return information! Please help!!!
Need help in returning item!
Disappointing Order Experience
I ordered a dress and, apart from one text message, received no confirmation email, order number, or payment notification. I reached out twice with questions, but got no response. Assistance seemed only possible via the app — which felt very inconvenient, especially when I couldn’t even check my order properly. The dress itself was beautiful and I’m happy with the product, but the whole process left me frustrated and disappointed.
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Sehr schlecht für Rücksendung lieber 0 Sterne
Die Firma ist richtig abgezockt – die nehmen für alles Geld!
Poor Customer Service
We have purchased 6 flower girls dresses. They sent the wrong color for one. It has been a week of back and forth with no resolution and the resolution they have suggested now won’t even make it before the wedding. It took nearly 6 weeks to get my items as it is. I wouldn’t recommend this company and we have spent over $1000. Poor service/communication where the customer is not treated fairly due to their OWN mistakes!
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