Returns
I’ll never use this company ever!!
They promote a “no worry free returns with standard sizes” within 14 days.
I ordered several pairs of shoes they arrived two weeks ago. I selected one and requested to return the others.
I was told to consider: giving it to a friend, do alterations, or sell it second hand.
Then I was told I could choose to keep them and they could do one of the following: give me 30% off my next purchase, OR $10 refund per pair of shoes, or I could return them and pay the return shipping, plus the original shipping, plus 10% restocking fee, plus any custom duty fees. So basically donate money to the company.
It’s been 14 days and they still show the shoes have only shipped and haven’t been completed/delivered.
They promote a “no worry free returns with standard sizes” within 14 days.
I ordered several pairs of shoes they arrived two weeks ago. I selected one and requested to return the others.
I was told to consider: giving it to a friend, do alterations, or sell it second hand.
Then I was told I could choose to keep them and they could do one of the following: give me 30% off my next purchase, OR $10 refund per pair of shoes, or I could return them and pay the return shipping, plus the original shipping, plus 10% restocking fee, plus any custom duty fees. So basically donate money to the company.
It’s been 14 days and they still show the shoes have only shipped and haven’t been completed/delivered.
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Super robe
Super robe et très bonne qualité, la taille au top
Mother of the bride dress
Disappointed with the dress went to pull the strap over the buttons on the sleeve and the first one on each sleeve broke.
Response from developer
We're truly sorry — a broken button on the first try is incredibly frustrating, especially when you're excited to wear the dress. That's a clear quality issue on our end. Please message us in-app with your order number and we'll issue a full refund or send a replacement right away, whichever you prefer.
SAV
Impossible de retourner un article sans passer par le service client. Il me propose 30€ pour garder une robe qui ne me va pas. En essayant de me faire peur avec les frais de retour et de douane. Alors que sur le site les frais de retour sont pris en charge. Site malhonnête!!!
Response from developer
Nous sommes sincèrement désolés que le retour soit bloqué par un service client injoignable — c'est inacceptable. Nous travaillons à ajouter un bouton de retour direct dans l'app. En attendant, merci de nous contacter dans l'application avec votre numéro de commande : nous vous enverrons une étiquette de retour prépayée immédiatement et traiterons votre remboursement dès réception.
Marie
Belle robe mais les tailles sont différentes il faut vraiment prendre vos mesures avant de commander. Sinon je recommande cette marque
