WHERE IS MY REFUND?
My other option was to keep almost $500 worth of dresses, and they would only refund me $60. Seriously? And to make it worse, I still haven’t received that $60. 🙄
This page is a joke. Terrible customer service, poor communication, and an unfair return policy. I definitely won’t be ordering from them again.
Response from developer
We are truly sorry for this frustrating experience. Being asked to pay unclear fees or accept only a $60 refund on a $500 order is completely unacceptable. Please message us in-app with your order number — we will provide a return label for you. We will also immediately trace the missing $60. This is not the experience we want for any customer, and we are committed to making this right today.
Purchase and correspondence
Response from developer
We are truly sorry the dress did not fit as expected and that our email replies were slow. Please message us in-app with your order number and we will arrange a return with return label for you right away. We would love the chance to make this right.
BUYER BEWARE
Response from developer
We are truly sorry the dress colour and bust cups did not match the photos, and that our return offer was completely unacceptable. Please message us in-app with your order number — we will send you a prepaid return label. No customs, or restocking fees. We completely understand your frustration and we are here to fix this right now.
Abzocke!!!!
Response from developer
Wir entschuldigen uns aufrichtig, dass Sie Ihre Stornierung nicht erhalten haben und sich niemand um Ihr Anliegen gekümmert hat. Stattdessen weitere Produkte anzubieten, ist völlig inakzeptabel. Bitte schreiben Sie uns direkt in der App mit Ihrer Bestellnummer – wir erstatten Ihnen den vollen Betrag sofort.
Do not recommend this store.
I have sent countless emails and still have not received a proper solution. At this point, I feel completely ignored and taken advantage of.
Based on my experience, I do not trust this company and I believe other customers should be very careful before placing an order. I paid for a product that never arrived, and they continue refusing to take responsibility or issue a refund.
This has been one of the worst online shopping experiences I have ever had. I will not be purchasing from this store again and cannot recommend it to anyone.
Response from developer
We sincerely apologise that your package was delivered to the wrong location and that our support team did not resolve this quickly. You are absolutely right — this was not your fault, and we should have taken full responsibility from the start. Please message us in-app with your order number and we will immediately ship a replacement with guaranteed delivery to the correct address, or issue a full refund if you prefer. We will also follow up with FedEx directly. This is not the experience we want for any customer, and we are truly sorry.
