Je veux retourner
Beyond expectations
Do not order from here
Sehr schlechte Qualität
Ich habe es sehr bereut dass ich bei Missacc gekauft habe.
Très mauvaise expérience avec Miss AC.
J’ai également contacté le service client de Miss AC. On m’a assuré que je serais recontactée sous 24 heures, mais je n’ai reçu aucun retour. Aucune solution, aucune information, aucun suivi.
Je suis très déçue par le choix du transporteur et par le manque de réactivité du service client. Lorsqu’on paie une commande, on s’attend à être livré dans les délais annoncés et à être informé en cas de problème.
C’était ma première commande chez Miss AC, et au vu de cette expérience, ce sera très probablement la dernière. J’espère que l’entreprise prendra des mesures pour améliorer son service de livraison et son suivi client.
Returns
They promote a “no worry free returns with standard sizes” within 14 days.
I ordered several pairs of shoes they arrived two weeks ago. I selected one and requested to return the others.
I was told to consider: giving it to a friend, do alterations, or sell it second hand.
Then I was told I could choose to keep them and they could do one of the following: give me 30% off my next purchase, OR $10 refund per pair of shoes, or I could return them and pay the return shipping, plus the original shipping, plus 10% restocking fee, plus any custom duty fees. So basically donate money to the company.
It’s been 14 days and they still show the shoes have only shipped and haven’t been completed/delivered.
Response from developer
We are truly sorry —Please message us with your order number right now. We will send you a prepaid return label so you pay nothing out of pocket. We will also investigate why your delivery status still shows incomplete after two weeks.Your experience exposes exactly what is wrong with our process, and we are fixing it.
Super robe
Response from developer
Merci beaucoup ! ✨ Nous sommes ravis que la robe vous plaise et que la taille soit parfaite. C'est exactement le genre de retour qui nous fait avancer. À très bientôt pour de nouvelles découvertes ! 💕
Mother of the bride dress
Response from developer
We're truly sorry — a broken button on the first try is incredibly frustrating, especially when you're excited to wear the dress. That's a clear quality issue on our end. Please message us in-app with your order number and we'll issue a full refund or send a replacement right away, whichever you prefer.
SAV
Response from developer
Nous sommes sincèrement désolés que le retour soit bloqué par un service client injoignable — c'est inacceptable. Nous travaillons à ajouter un bouton de retour direct dans l'app. En attendant, merci de nous contacter dans l'application avec votre numéro de commande : nous vous enverrons une étiquette de retour prépayée immédiatement et traiterons votre remboursement dès réception.
Marie
My dress arrived with different design
Response from developer
We are sorry your item did not match what you saw on the site. Please message us in-app with your order number and photos — we will sort out a satisfying solution for you right away.
Wedding dress
Return
Cheap knock-offs
I would not order from here again.
Scam
Response from developer
We are truly sorry you feel this way. We are a legitimate company and take every complaint seriously. Please message us via email support@missacc.com with your order number and photos of what you received — we will provide a return label for return. We want to make this right.
WHERE IS MY REFUND?
My other option was to keep almost $500 worth of dresses, and they would only refund me $60. Seriously? And to make it worse, I still haven’t received that $60. 🙄
This page is a joke. Terrible customer service, poor communication, and an unfair return policy. I definitely won’t be ordering from them again.
Response from developer
We are truly sorry for this frustrating experience. Being asked to pay unclear fees or accept only a $60 refund on a $500 order is completely unacceptable. Please message us in-app with your order number — we will provide a return label for you. We will also immediately trace the missing $60. This is not the experience we want for any customer, and we are committed to making this right today.
Purchase and correspondence
Response from developer
We are truly sorry the dress did not fit as expected and that our email replies were slow. Please message us in-app with your order number and we will arrange a return with return label for you right away. We would love the chance to make this right.
BUYER BEWARE
Abzocke!!!!
Response from developer
Wir entschuldigen uns aufrichtig, dass Sie Ihre Stornierung nicht erhalten haben und sich niemand um Ihr Anliegen gekümmert hat. Stattdessen weitere Produkte anzubieten, ist völlig inakzeptabel. Bitte schreiben Sie uns direkt in der App mit Ihrer Bestellnummer – wir erstatten Ihnen den vollen Betrag sofort.
Do not recommend this store.
I have sent countless emails and still have not received a proper solution. At this point, I feel completely ignored and taken advantage of.
Based on my experience, I do not trust this company and I believe other customers should be very careful before placing an order. I paid for a product that never arrived, and they continue refusing to take responsibility or issue a refund.
This has been one of the worst online shopping experiences I have ever had. I will not be purchasing from this store again and cannot recommend it to anyone.
