Poor rating for a reason
The technical help are useless, I was constantly getting booted off the app in middle of jobs for ridiculous updates or told the session has timed out, completed jobs that apparently weren’t even raised though after screen sharing they clearly were, no way to transfer the info over had to do it all over again and was simply told it was a back office issue
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Terrible all
Clunky and difficult to use. Info does not pull through from the desktop into asset details on the app.
Genuinely Terrible
I would avoid this one; performance, functionality and support are all equally terrible. Even trying to operate a small team of 60 Operatives is unnecessarily complicated.
Disappointing
It’s a very complicated system to use. If you need help it can be provided at a cost. Training and implementation was very limited and not very detailed. Yes there are self help videos that give some of the information but when you do have a serious question or need a fix out of the normal this again can be provided at a cost. Account managers change like the weeks. Just when you’re making headway another change and another manager promising the earth and under delivering. Would recommend considering all options before entering into a contract.
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Jobzerologic
App bugs out often. On the actual system it’s almost impossible to build an electronic form to how you want it to generate. The PDF does not pull through the appropriate data. Can be very slow at times and over complicated
No Apple CarPlay or Android Auto integration!
For an on-the-road engineer app, where location mapping, customer contact numbers, engineer driving time, arrival time, on-job, off-job, travelling home etc. are all built in features, it’s both stupid and lazy for the developers not to integrate the phone app with CarPlay and Android Auto.
Instead, engineers have to faff around with their phones in the vehicle, or when they’re supposed to be moving tools back and forth, or even more daft, stop the vehicle, park, turn off the ignition and only then faff around with their mobile phones to see job updates, site details, or get customer numbers to phone if they’re stuck in traffic.
It’s billy-basics; get it sorted!
Instead, engineers have to faff around with their phones in the vehicle, or when they’re supposed to be moving tools back and forth, or even more daft, stop the vehicle, park, turn off the ignition and only then faff around with their mobile phones to see job updates, site details, or get customer numbers to phone if they’re stuck in traffic.
It’s billy-basics; get it sorted!
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Micro managing tool
Run and hide if you join a company that uses this app.
Awful
Absolutely awful, locks up, had to delete app multiple times as there it can’t sort. Now started getting adverts for them asking to refer a friend, definitely not. Not fit for purpose for industrial refrigeration, more like job no logic
Job tragic
Has to be the worst app going, 15 updates a month and nothing changes, sending engineers to wrong locations due to jobs disappearing.
Something as little as the screen rotating can loose your progress or signatures from customers.
Needs serious improvement I’m afraid.
Something as little as the screen rotating can loose your progress or signatures from customers.
Needs serious improvement I’m afraid.
Shocking
The app is so unusable it’s ruining my work life. I seriously hope the developers are better at making coffee than apps because i suggest the become baristas and leave the app making to people who know what they’re doing. How an app can just crash whilst carrying out a task it’s supposed to is beyond me but here we are. A tip for employees, if your employer has told you to download this app, download indeed and start writing your notice in that order.
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See it for the Positives, makes life easier
I was skeptical to begin with moving to an App for jobs but after getting the hang of it, I can say it’s made life easier. Jobs are sent to me automatically so no need to go to the office as frequently. It took our business 3 months to work out the ideal flow as we added too many workflows to begin with which slowed down jobs. At this stage I would’ve rated it 2/3 stars but after we realised it was our process not the app we made changes. Now it works a treat, everything is on the app so I don’t need to worry about paper all over the van and I get jobs in a reasonable distance of each other rather then being sent all over the place.
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It gets worse
New update and now you can no longer see site job history on the phone end; nor does it allow you to accept all jobs at one. I’d rather ruin the environment and go back to paperwork.
I’d rather go back to paperwork
Just buy some paper and files
I’ve got to say this is bad
Worse than ever. Can’t even load pictures on the god damn thing
Fabulous system
I’ve now been using JobLogic for my business for 9 years, both in the field & as a back office user.
I’ve used numerous other systems in the past & none as simple & straightforward as this.
I would recommend it to anyone & have recommended it to several people in the past.
Only time it gives an issue in the field is when there is no mobile signal to access my parts library, but once tethered to a customer’s WiFi , it works with out fault.
It has the odd glitch occasionally after an update, but issues are often quickly resolved once reported & I’ve only suffered 3 very brief disruptions to service in those 9 years , so overall very happy.
I’ve used numerous other systems in the past & none as simple & straightforward as this.
I would recommend it to anyone & have recommended it to several people in the past.
Only time it gives an issue in the field is when there is no mobile signal to access my parts library, but once tethered to a customer’s WiFi , it works with out fault.
It has the odd glitch occasionally after an update, but issues are often quickly resolved once reported & I’ve only suffered 3 very brief disruptions to service in those 9 years , so overall very happy.
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Not good
Do not upgrade to JobLogic. Whatever platform you are currently using, carry on using it. This app is horrific, I wanted to rate 1 star but couldn’t
Gareth
Most probably the worst App I have ever used. Constantly logs you off several times a day. And trying to sign in is harder than sighing into my bank ffs. And the technical support just fob you off. I’m glad I get paid to use it or I’d go mad.
Engineers don’t like this app but it’s winning us more jobs
Works exactly as expected- compliance is managed through forms and back office can see real time all the team ! Engineers aren’t a fan of it though we can see their working time!
Could be much better
When it works it’s great. When an updated version is available. This is when job logic fails drastically. Same logging on processes should be made quicker for the engineer. It’s very tedious button pushing. Great if your in the office easy life! Watching your day go by. So annoying when you trying to log off. When the office send other work out the app freezes …I can’t type nothing. Argh!!! I just want to log on or off,no it’s relocating another job…and sometimes crashes. That’s ok though I’m being paid to watch this NO LOGIC . Waiting for the thing to update. My phone is burning up. I need it constantly charging. Turned off the location that’s better. No the office girl rang “can you Turn it back on. “ ffs
I’ll use my own phone hmm . It’s killed my battery health over 4 years. Need a new iPhone now to my expense. Cheap phones with small batteries are no good with this.
PAPER IS WAY BETTER ITS QUICKER TO WRITE UP AND LEAVE THE JOB EFFICIENTLY.
It should be as easy for the engineer as for the office staff.
I’ll use my own phone hmm . It’s killed my battery health over 4 years. Need a new iPhone now to my expense. Cheap phones with small batteries are no good with this.
PAPER IS WAY BETTER ITS QUICKER TO WRITE UP AND LEAVE THE JOB EFFICIENTLY.
It should be as easy for the engineer as for the office staff.
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Avoid at all cost
I absolutely hate using this app. It almost makes me want to quit the company I work for to get away from it. Constant issues with ever update. Unable to adjust any times or setting. It’s so frustrating. Just don’t.
