Poorly designed app.
As much as we pay for these machines, you would think they would design a better app. The selection screen doesn’t even match the selection screen on my coffee maker. Doesn’t seem to be any way to change it. If there is a way. I can’t seem to find it.
Z10 connected but not working
Z10 connected to Wi-Fi successfully, and the coffee machine indicated it was connected. Cool Control also connected, and the JOE app successfully paired with the coffee machine. However, despite all devices being on Wi-Fi, the JOE app did not display the coffee machine. I had blue Wi-Fi modules and replaced them with white Wi-Fi Connect V2 modules. I deleted and reinstalled the app, rebooted my phone, and even disconnected and reconnected the coffee machine to Wi-Fi, but nothing resolved the issue.
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Response from developer
We are sorry that you have not been happy with J.O.E.®. Since we are very interested in satisfied customers, we would like to answer your message. We therefore ask you to call our toll free help line 1-800-767-3554 or to send us a e-mail to: export@jura.com. Yours sincerely, JURA Switzerland
Works great
Allows me to easily save customized drinks
It’s fine.
Once I ignored the order page and just used preselects, it makes sense. The menu suggestions are a nice touch, and the status page is very helpful. Seeing a countdown to maintenance actions is handy.
The animation of coffee cup filling is fun.
The animation of coffee cup filling is fun.
It compatible with Z10 machine
I bought the Z10 machine, and was able to connect it to Wi-Fi, and this app have repeatedly failed to find the coffee machine on my Wi-Fi network. I’m considering returning it and getting an E series or something g lower than Z10. I repeat the APP CAN NOT FIND Z10.
Jura app
Works well, no problems selecting the right coffee to start the day. Plenty of additional drinks to satisfy the fussy coffee drinker.
Better than I thought
I just found out that you can press and hold on one of the drinks to customize the strength and size. That’s awesome. I initially thought you could only use the preset drinks that came with the app, but after some investigation, I realized you can actually customize your drinks. There isn’t any information in the app that shows you this. Awesome!
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Response from developer
Since we are very interested in satisfied customers, we would like to answer your message. We therefore ask you to call our toll free help line 1-800-767-3554 or to send us a e-mail to: export@jura.com. Yours sincerely, JURA
Not good
App is poorly thought out. The settings in the app do not match the settings available from the machine. The default coffee size is 3 oz, which is not a cup anywhere. The max cup size is 8 oz, but a larger size is available on the machine. Other drinks have similar mismatches. // The app doesn’t start in the order page for personalized products; instead, it chooses to start in the available products. // ‘Skip’ button in the app performs what is called ‘Cancel’ on the machine. Similar functions should have similar names. // Weird visual artifacts - the settings menu has a double check mark. No one reviewed this? // Adding products to the order page has no feedback. The button is tiny, and so when nothing happens, it’s easy to assume the button was missed. Navigating to the order menu shows that the drink was indeed being ordered. // Additional options are hidden at bottom of page, half-clipped. Should be easier to see and access. // Not a bad concept, but needs work to produce a shippable product. // Statistics page is nice. // Link to coffee machine manual doesn’t work. 🙄 Also, items that are in the order tab will randomly appear and disappear, so the time spent customizing them is wasted.
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Response from developer
We are sorry that you have not been happy with J.O.E.®. Since we are very interested in satisfied customers, we would like to answer your message. We therefore ask you to call our toll free help line 1-800-767-3554 or to send us a e-mail to: export@jura.com. Yours sincerely, JURA Switzerland
Not good
App is poorly thought out. The settings in the app do not match the settings available from the machine. The default coffee size is 3 oz, which is not a cup anywhere. The max cup size is 8 oz, but a larger size is available on the machine. Other drinks have similar mismatches. // The app doesn’t start in the order page for personalized products; instead, it chooses to start in the available products. // ‘Skip’ button in the app performs what is called ‘Cancel’ on the machine. Similar functions should have similar names. // Weird visual artifacts - the settings menu has a double check mark. No one reviewed this? // Adding products to the order page has no feedback. The button is tiny, and so when nothing happens, it’s easy to assume the button was missed. Navigating to the order menu shows that the drink was indeed being ordered. // Additional options are hidden at bottom of page, half-clipped. Should be easier to see and access. // Not a bad concept, but needs work to produce a shippable product. // Statistics page is nice. // Link to coffee machine manual doesn’t work. 🙄
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Shop not available for country (UK)
Shop no longer available via the app in the UK. Rubbish
Useless!
I have had this machine with the WiFi adapter for two years and I’ve sent feedback about a FATAL flaw that still hasn’t been fixed. The machine does not come online upon request and you cannot set the machine to stay on. If I don’t use my machine for 9 hours but then I want to send a coffee request I can’t. That completely defeats the purpose of the machine being able to take requests over WiFi. If I have to turn the machine on then I can make the coffee at the machine.
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Response from developer
We are sorry that you have not been happy with J.O.E.®. Since we are very interested in satisfied customers, we would like to answer your message. We therefore ask you to call our toll free help line 1-800-767-3554 or to send us a e-mail to: export@jura.com. Yours sincerely, JURA Switzerland
Shop not available for country (UK)
Shop no longer available via the app in the UK. Rubbish
Awful
Constantly disconnects, you have to be in front of the machine to press the “Connect” button then the app freezes on Authentication. Useless.
Great App but doesn’t work as I’d expect in a specific circumstance.
The app is great, love being able to finely customize my drinks and queue them.
However, if the machine has no beans then the app locks the selections, understandably.
But, if I add ground coffee via the ground coffee compartment, but do not have any beans in the machine, the selections still do not unlock on the app.
I would have expected the app the receive an update from the machine that there is ground coffee loaded despite there being no beans, and let me make a one time selection until I either add ground coffee again or refill the beans.
However, if the machine has no beans then the app locks the selections, understandably.
But, if I add ground coffee via the ground coffee compartment, but do not have any beans in the machine, the selections still do not unlock on the app.
I would have expected the app the receive an update from the machine that there is ground coffee loaded despite there being no beans, and let me make a one time selection until I either add ground coffee again or refill the beans.
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Useless app
Oof, this app is useless. I downloaded as a way to edit the settings and menu items on my Jura Gigax8 so I didn’t have to do everything on the tiny touch screen, but not only are some of the buttons unpressable (machine settings, for example) it’s slow and disconnects from the machines constantly.
More features needed
I want to track daily caffeine usage, calendar, etc., paid a lot for the machine and expecting better smart features thru the app too (automatisation, for instance, thru iphone Shortcuts app). Is it already possible to make multiple drinks with one button press from the app under orders? Main thing is I want to get notification when 6 espressos per day.
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Response from developer
We are sorry that you have not been happy with J.O.E.®. Since we are very interested in satisfied customers, we would like to answer your message. We therefore ask you to call our toll free help line 1-800-767-3554 or to send us a e-mail to: export@jura.com. Yours sincerely, JURA Switzerland
À quoi sert le JOE ?
Pour une Jura E6, J'ai acheté le JOE car sur le papier cela pouvait me permettre une configuration plus fine de ma machine et de mes recettes, notamment la température de l'eau.
En fait je n'ai rien de plus sur mon téléphone que ce que je n'ai de disponible dans l'écran de configuration de ma Jura, c'est à dire la précision de la dureté de l'eau.
42€ inutilement dépensés...😟
En fait je n'ai rien de plus sur mon téléphone que ce que je n'ai de disponible dans l'écran de configuration de ma Jura, c'est à dire la précision de la dureté de l'eau.
42€ inutilement dépensés...😟
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Response from developer
We are sorry that you have not been happy with J.O.E.®. Since we are very interested in satisfied customers, we would like to answer your message. We therefore ask you to contact us via e-mail to: export@jura.com with your address and a telephone number where we can reach you. Yours sincerely, JURA
impossible to connect
impossible to connect
Słabo
Po połączeniu z ekspresem a następnie wył i ponownym włączeniu urządzenia brak połączenia i od nowa trzeba łączyć. Niedopuszczalne w marce premium
Very badly designed app
It looks like this is an app designed and built by an offshore dev team. The app makes sense to those people but not at all to people in the US. Have the user experience and flow designed by a US designer, then build it by an offshore team.
As we speak, the email service that verifies my email is down and not sending emails.
As we speak, the email service that verifies my email is down and not sending emails.
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