Pay to add pictures
So after using the app for over a year I now have to pay to upload from my phone. No thanks.
Annoyed
Bought frame no mention of any charges Lovely idea but 3 months later and we can’t use it has they demand a subscription. No mention of this anywhere on packaging and app is not marked has in app purchases now going to check legality has I’d like my money back for frame feeling held to ransom for my own photos
Don’t buy!
Don’t buy!
Show more
Don’t waste your money
There’s no support. The frames aren’t taking pictures even after paying for storage. This is a rip off. No one is even answering the help section.
Awful
Tried everything and photos would not download from app to frame. Very disappointed.
Scam
Don’t buy moolink or things that use this frame. I haven’t even used 16 G of storage or 5g of wireless data and it says I can’t use unless I subscribe. Nothing suggested a subscription would be required.
Moonlink
Awful app stop working and now they want a monthly subscription and at the App Store it does not say that.
DONT BUY IT
DONT BUY IT
fee bait and switch
they sell the frame as subscription free, then disable syncing and demand money. Should be criminal behavior. NEVER buy from this company! Complete bait and switch scam 😣
Bad App
When frame was originally purchased there was no indication that the app would suddenly require a fee. But not only that the frame had stopped allowing email sent photos making using a jump drive the only option. Do Not Purchase A MOOLINK Frame!!
2.99 renewal
When I purchased 2 frames there was no mention of a yearly renewal fee. Now you have to pay a yearly fee to use their service! Guess I will be looking into buying something else!
Have to Pay 2.99 after a year
Here’s the deal… you can add pictures, but you can’t go back to delete/remove pictures and that’s how they get you.
After a year they come back and say ok you had a year free, and now we’re going to charge you. It’s only $2.99 for 1GB for a whole year not a lot right? WRONG Since you can’t remove photo’s they just start building up, and what happens is the next year you have to bump it up to the next level, because you can’t remove photos. Bottom line this is a terrible app, you can only add pictures, and after you do that you can’t go back to review what you’ve added, or remove so essentially it makes your $100 frame a holder for old outdated pictures….. The worst part is you don’t know what app your frame is using before you buy, so I’ll make sure to go back to the frame and leave that information in the review so that people don’t buy this frame. Unbelievable these people are straight up thieves!!!!!!!!
After a year they come back and say ok you had a year free, and now we’re going to charge you. It’s only $2.99 for 1GB for a whole year not a lot right? WRONG Since you can’t remove photo’s they just start building up, and what happens is the next year you have to bump it up to the next level, because you can’t remove photos. Bottom line this is a terrible app, you can only add pictures, and after you do that you can’t go back to review what you’ve added, or remove so essentially it makes your $100 frame a holder for old outdated pictures….. The worst part is you don’t know what app your frame is using before you buy, so I’ll make sure to go back to the frame and leave that information in the review so that people don’t buy this frame. Unbelievable these people are straight up thieves!!!!!!!!
Show more
ripped off
The problem isn’t with the app, the problem is that for two years I never paid anything for this app and used it with moo link digital photo frame. Now it is popping up and saying that I have to pay for the app if I am going to continue using it with my frame. I never paid anything for this and was never told there was a fee. I feel this is a sham and now I can’t use my photo frame for adding any more pictures unless I pay to use it.
Show more
Conflicting thoughts on this device. Few thing fixed would give this 5 stars
It’s awesome if you can get the pictures to show up on everybody’s picture frames who wants them. It’s iffy.
There’s no options for deleting or editing anything in the app. Not the most functional.
Security appears to be nonexistent. I don’t care for that feeling.
Pictures should show up in groupings of how they were sent or approved. Instead of being at the top of the list of pictures what you just sent ends up lost in the middle somewhere.
Who else can get access to what is sent and received.
Please fix some things then I’ll give it five stars. It’s an awesome concept.
There’s no options for deleting or editing anything in the app. Not the most functional.
Security appears to be nonexistent. I don’t care for that feeling.
Pictures should show up in groupings of how they were sent or approved. Instead of being at the top of the list of pictures what you just sent ends up lost in the middle somewhere.
Who else can get access to what is sent and received.
Please fix some things then I’ll give it five stars. It’s an awesome concept.
Show more
Application Download don’t work,
Do not use this app it don’t work, The company is taking people money if you renew it continue asking you to renew, I have to call my Bank to get my money back,
Don’t purchase!
Bought a digital frame with no mention of a subscription, now can’t add photos without paying for a subscription - no thanks, get lost JointFrame!
Do not buy a frame from this company
Supposed to be free, but after a year you need to subscribe to continue to use. Product doesn’t exist on Amazon to have any recourse. (Vankyo digital photo frame)
Seems fishy
Can’t even open account because “first name must be composed of 1-20 Numbers, letters and underscores”
Do I want this Chinese company with no customer service to have all our family photos?
Do I want this Chinese company with no customer service to have all our family photos?
Don’t Do It!!
Despite getting good reviews on Amazon, this product is dismal. The app gave me lots of trouble. Tried to include other families to stream their pictures to the frame, but the frame ID wouldn’t work. Also, the company will charge you $2.99 mo after the first year of use. Customer service is non-existent. Very poor experience.
Show more
The nerve...
From going on more than a year with wonderful picture sharing capabilities with my first grandchild, I get a notification that they want money in order to continue being able to share. Not only robbing my family of being able to keep sharing. I’m unable to even put a photograph in the frame via my own Wi-Fi. You guys should be ashamed of yourself. I’m going to recommend that no one buys this. Please Beware... Do not buy!!!!! This company will be reported to Better Business Bureau for not showing me anywhere that this was going to happen.
Show more
Useless
My Daughter purchased seven of these frames. For the past year we have tried EVERYTHING to connect including contacting the developer. After using for three months devices show they are off line. Now we’re told there expired and a fee must be paid to renew!! Total scam DO NOT PURCHASE
Bye
Wants to charge now to upload pictures. Oh well.
