Worse app EVER!
Don’t waste your time. A toddler can do a better job.
Non-existent customer service
Tried to submit a warranty claim, got a case number, had a conversation with customer service (some guy named Yannrick), tried emailing multiple times but no response. No follow up whatsoever. Unbelievable.
Terrible app
As if the customer service wasn’t already bad the app doesn’t even work to log in, reset password and register your paddle.
Worst customer service ever!
Is there actually a human that works there? Not, "Fake Customer Service"! Send me contact info (direct phone number) for someone in charge. Robert Zeller 503- 351-2103. I have waited months.
Product Registration
shi don't even work, support number doesn't even let you hold and tells you to email. App is buns, can't even send a code to my number to verify it.
Paddle registraion
Waiting 2 months for review of my paddle purchase is unprofessional. Especially when I purchased it directly from your website.
The worst
The worst company in the world. Tried to get my 50% off Joola paddle and didnt get it. I did everything they said to do and got nothing.
Extremely Buggy
I can’t register my paddle because the second I click on date of purchase it crashes the app.
Customer service
🤌👎🏽
Refresh program
Completely frustrating. I have de pickleball central color and I haven’t received my 50% discount for the new Joola. Every time we communicate it is a new excuse. Never buying anything Joola again.
Worthless
Told to download this app, this app and the NFC chip in the paddle did not work or register correctly. Customer support at Joola is about as bad as the workings of this app!
Worst App I have ever owned
If I could give it 0 Star I would. Buggy. Does not send emails or text to reset password. I’m at a loss for words to vent my frustrations
Issues
Seems to have a lot of issues. Not very user friendly. When I pull up my “product dashboard” my paddles disappear at times.
Not working as promised
Redemption codes for paddle refresh are broken. No feedback or updates from Joola.
MOD TA refresh is a joke
Very frustrating and 28hours after launch I finally have a code that doesn’t work. SMH
Awful
Doesn’t load product dashboard most of the time. It can’t retrieve Mod paddle discounts. My paddle registrations don’t always show up.
Incredibly unresponsive App
Just to select my State during registration it just spun for over 5 minutes
Worst app I’ve ever used
Can’t even sign up through the app keeps saying unavailable regions.
Beaucoup de vidéos gratuits (training, drills, etc)
Très bien fait.
How do you cancel?
I’ve been trying to cancel the subscription for 3 months now. No way to cancel in the app, no response from Joola on the phone and they don’t respond to email. They keep charging my card and I never had access to premium content. I would recommend you don’t give them your credit card number.
