Need to improve but not bad!
This is a great app and great alternative to UberEats or DoorDash especially to find some more local spots. I will say the top 2 things that need to be improved are the drivers ETA so I’m not guessing when they’ll arrive. Possibly a tracker like other apps provide. The other thing is please please please add an option to add tip after delivery. I sometimes am hesitant to tip a good amount before delivery but after seeing that they did a great job and/or went above my expectations delivering to me, I would like the option to add more onto their tip! Thank you
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Can’t even contact your delivery person…
I’m in San antonio and downloaded this app after seeing tik tok ad. My first order I placed went terribly. Waited for about 2 hours, saw that it said my order has “arrived”. Didn’t make sense because I requested them to meet me and I would sign for my delivery. I called the delivery person but they wouldn’t answer and I couldn’t even message them either. There’s no way to message them in the app. I ended up calling the Joyrun support. They didn’t even have the number of the driver and had to ask me what their number was. They were unable to get in contact with them and just said they can’t really do anything. The next day my order was cancelled which I’m glad about. But it’s a pretty disorganized company I wouldn’t recommend.
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don’t have drivers info
so, this is my first time ordering joyrun, i place my order it gives me a projected delivery time. the order then says “delayed” with no explanation. 20 minutes later it says it’s been picked up and then 2 minutes goes past and it’s marked “delivered”. i call the driver she sends it’s to voicemail. Call the help desk and they tell me they don’t have info on the driver so they can just refund the money n give promo? so you don’t have info on the driver are they not gonna be punished? so lame never using again.
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People don’t know how to use this app!!!
I don’t know why so many people have something bad to say! I’m a runner for over a year now and I’m making a good living by just working a couple hours per week. Maybe it depends on the location but I spoke to other runners in my area and one of them made over $70k in one year! JoyRun is the best thing that happen to me. You work your own hours and schedule and no one can tell you anything! If you don’t have patience or can’t figure out how to use this app and you think you can only make $2 in 30-45 min then please stay off this app because you obviously don’t have a clue how to use it correctly!!
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Terrible UI and customer service
Great idea but terrible execution. Every time I refer my coworkers to use the app I have to PHYSICALLY show them how it works or else no one gets it. There’s two options to order food one is delivery and one is meetup at some location. The design looks the same for both and I was misled into ordering from people’s office meetups multiple times. There’s nowhere on the screen that tells you if you’re looking at a meetup or delivery. They send you notifications to join people’s OFFICE runs for some reason and ask for your delivery address when they are NOT DELIVERING. This confusion happened to me and coworkers many times and when I request for a refund the customer support Marco refuse to provide a refund and blamed the user for being confused by the app. Why would I purposely pay for something and not get it? I would give it more chance to improve the design and keep using it but it’s a terrible business if they blame the customer. Delete it and don’t waste your time and money.
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False information on bad reviews
Whoever said that this app forced her to charge $2 a delivery, that is false. I have worked for JoyRun for over a year and that has never been the case. If it wasn’t for this app I would not have been able to pay bills last year while I was in between jobs. It is a great app that cares about its customers, it’s runners, and it’s communities!
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Meh
Have had this app for about 10 minutes so far. Downloaded it after seeing an ad for $1 boba. I joined a “run” and after seeing the fee, I decided I wasn’t interested anymore. However, through the app it didn’t look like I was part of any open run, so I left it alone. Since then, I’ve gotten two notifications on my apple watch saying I needed to place my order soon because the runner was going to order. I still don’t see where I can leave/cancel the group I was part of.
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Best food delivery app
I love the JoyRun app not only because it is great for making extra money on the side as a student, but because it is a community based app. I like the idea of getting rewarded for getting other people their orders. It is very practical. I also like how payment goes directly through the app instead of the continuous venmoing and trying to figure out how to split the payment. Overall a great app and highly recommend it!
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Save time & money!!
I love this app! I’ve only been using it for two weeks but I’ve already saved SO much money on food! It’s not your ordinary food delivery app which I love! I’ve never been a fan of delivery apps bc I don’t trust people that much. But I do love that you can order ahead and skip the line. It really saves you time especially if you’re in a rush! Also, if you “open up your run” you can allow others to order through you & you all save money! I’ve already put my coworkers onto this app which makes doing food runs easier! Everyone eats & everyone saves! Def recommend downloading & using JoyRun if you want to save time & money!
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Saves Time & so much Money!
Really love this app! You can order ahead so you skip the line and it’s already paid for on your phone. When you open your order to co-workers, friends, or even anyone in your office building, each person gets their order discounted $2-$4 and there’s no need to Venmo each other because each person has already paid through their own JoyRun app! It also takes the third party out of a delivery service because members in your community are the ones bringing you what you asked for (ranging from a restaurant order to even batteries etc...) Truly an awesome idea. Has already saved me so much time and money. Plus I’ve met really cool people when I’ve ran for their orders.
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BEST FOOD DELIVERY APP EVER
this is one of best food delivery apps I have used and trust me, I’ve used many. I was so happy that I was not being charged for delivery fees and service fees (as a college student, I am able to save a lot of money with JoyRun as opposed to other apps). The app really helps build the community and offers great promotions. I would 10/10 recommend. I have gotten all my friends to download
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GREAT CONCEPT - Crowdsource Everything!
I usually don’t write reviews for this stuff, but this is a company that obviously had a lot of hoops to jump through to get to where they are today and I appreciate that they are taking their time to roll out new things properly.
Loving the extra cash, employee yourself when convenient to you, crowd sharing, etc... piece of this. The fees are super reasonable and service is predictable.
Please roll out in SF!
Loving the extra cash, employee yourself when convenient to you, crowd sharing, etc... piece of this. The fees are super reasonable and service is predictable.
Please roll out in SF!
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Makes Life EASY!!!
The title says it all. I’ve used this app in so many ways. Whether it’s to get a car wash, have food delivered, or even make a few extra bucks, Joyrun is user friendly and making large strides towards the future. Give them a try! They’re launching in San Francisco soon and it’s going to be a whole new world of convenience
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Terrible UI
Was trying to use JoyRun based off a promotion they were doing at a location tea shop and the UI was terrible. We didn’t know how to use the app and when i clicked the “continue” button, it placed my order!! The button should be “place order” or something along those lines. I assumed the continue meant that it’s going to take you to a screen to review your order. This is ridiculous and no other app places your order until you can review it.
Immediately, I called the shop to cancel the order and they said I had to go through JoyRun. JoyRun was unable to help and said I have to cancel through Teaspoon so I was on a wild goose chase. Then it was telling me that my order has been picked up and I haven’t even left the office yet. Terrible app experience and customer service.
Immediately, I called the shop to cancel the order and they said I had to go through JoyRun. JoyRun was unable to help and said I have to cancel through Teaspoon so I was on a wild goose chase. Then it was telling me that my order has been picked up and I haven’t even left the office yet. Terrible app experience and customer service.
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Great for ordering or being a running
I have ordered with JoyRun and have worked with JoyRun for a semester and I can say it was great. While being a runner and working with JoyRun I made over $1000 in just one semester with this being my “side hustle” it was very well worth it. I encourage people to be a runner if they need to make some more extra money besides their regular job!(University of Alabama campus)
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Best app ever
I’ve been doing runs for over two years & working with JoyRun for over a year. JoyRun has helped me in many ways! It’s convenient. You can run on your own time! It can take a while to get adjusted to but once you get the hang of it, it’s almost crazy not to take advantage! I love the app! I love how when I’m working, there is someone on support to talk to, especially if I’m running late at night. The app is a great tool if you want to make extra money, & I’m so glad to have discovered it!!
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Great customer service! Great side gig!
I love the using this app! I can work in between classes and get bonus money whenever I reach a certain amount of points. That is on top of the money and tips that I earn from each run. It’s fun getting to know people in town and I love being able to order food when I don’t have time to pick it up myself because of classes.
The live chat support team is really helpful too. I’ve never had a problem that hasn’t been solved within three minutes thanks to these guys.
I love the customer service and I love the app!
I absolutely adore this app and think everyone on the college campus should get it!
The live chat support team is really helpful too. I’ve never had a problem that hasn’t been solved within three minutes thanks to these guys.
I love the customer service and I love the app!
I absolutely adore this app and think everyone on the college campus should get it!
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Don’t bother. Stay away.
I worked for Joyrun and quit after a week. It was hard to try to help promote a company I so did not believe in. It is SO not worth it to be a runner. The company makes you charge only $2 per run, and they also don’t want you to be “overwhelmed” so you make max $6-10 per run that takes 30-45min just to drop the food off at all these different locations regardless how far they are from each other. They don’t let you choose to drop off food in one area. It is just kind of ridiculous if you don’t drive a Prius. Not worth it considering gas and time and carrying all these bags of foods/drinks.
The company is also extremely disorganized behind the scenes. They put no thought into the people they bring on to the team, and the higher ups don’t see this. I can’t believe they chose some of the people they did to put in charge.
I have also ordered from Joyrun and the food takes 2 hours to come and you have no control over what a stranger is doing to your food before you receive it. I ordered fries once and literally had 3 French fries. Another time there was a bite in my sandwich.
The company needs to figure out a way to reward the runners so that it is worth it to run and so they have more of an incentive to do it in a timely, respectful manner.
The company is also extremely disorganized behind the scenes. They put no thought into the people they bring on to the team, and the higher ups don’t see this. I can’t believe they chose some of the people they did to put in charge.
I have also ordered from Joyrun and the food takes 2 hours to come and you have no control over what a stranger is doing to your food before you receive it. I ordered fries once and literally had 3 French fries. Another time there was a bite in my sandwich.
The company needs to figure out a way to reward the runners so that it is worth it to run and so they have more of an incentive to do it in a timely, respectful manner.
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Very convenient
I work in Redwood City and they gave me a flyer coming off the Caltrain a couple times so I tried it out. Surprisingly I had no issues getting my $1 boba and then ended up getting $1 samosas and ordering ahead my lunch the next few days. It was very easy to use and they actually don’t sneak in hidden fees like postmates. Highly recommend especially if you’re working tough hours, makes things so convenient
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Cold food always, no ETA
Runners can get your food and show up whenever they want regardless of the ETA time. I’ve ordered 17 meals so far and probably only 2 of them haven’t been cold. My food is ALWAYS COLD, and it takes hours to get it. Runners are unapologetic, and they forget things for my runs, I never get my sauce either. I order food at 2, they order at the restaurant at 3:30 and I don’t get it till 4. Cold, cold, cold! 😡 I’ll change my review once the people in charge fix this issue of runners getting to take as much time as they want. Give me a 30minutes or your money back, then I’ll be happy.
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