JRNY® Reviews: Is It Legit?

Customer Experience

Positive experience24.2% of reviews
Neutral14.3% of reviews
Negative experience61.5% of reviews

~ Based on 454 written reviews from the US App Store.

What users say about JRNY®

Is JRNY® Safe?

JRNY® appears safe based on user ratings. AppsHunter Safety Score for JRNY® is 91/100.

This assessment is based on 20,977 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.1% of ratings point to a safe experience
4.7% of ratings suggest some concerns
5.2% of ratings point to a risky experience

~ Based on 20,913 App Store ratings for JRNY®.

Is JRNY® Legit?

JRNY® appears to be a legitimate app. AppsHunter Legitimacy Score for JRNY® is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Awful

Treadmill 10 firmware is clunky and bug-ridden. The basic machine is fine but firmware and app are junk!! They should have Claude rewrite from scratch.

Used Once, but no Heart Monitoring Pairing

Why would an app that is so old refuses to do a simple development to pair to the most sold heart rate monitor watch? Zswift does it? why not Jrny? Is so disappointing that Jrny can’t assess your fitness level and get’s stuck if it won’t see the heart monitor. Not buying one if i have the iwatch ultra2 already. So, loosing a customer.
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Tracking bpm?

I’ve got a schwinn 290 and a Garwin connection watch, can’t figure out how to get data from JRNY to garmin connect and vice versa

APP Fine/ Pricing Wrong

New IC4 says it comes with 2 months free and then year for $99.00. But when you use the code provided, the annual fee is $149. Bait and Switch.

Getting better

I’ve been using this app for a few years and can notice the improvements made this year. Well done guys.

Need that Duo optimization asap!!!

Need that Duo optimization asap!!!

Thumbs down!

The app is just ok, when it works. I have continually had problems with the entertainment. The music doesn’t’t always work and when it doesn’t I tend to not stay on the bike. Sometimes it connects to my iPad and sometimes not. I have complained directly to the company, but that doesn’t seem to help. I wish I had not bought the recumbent bike and paid for the useless app
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Junk

If you’re downloading this app, chances are you have a Bowflex or Schwinn product. My condolences. This app is awful.

The small manageable problem: every time it loads, it tells you to perform maintenance on your equipment. Manageable, if not for the other problems.

Such as the app refusing to transmit to an external monitor. I use one. The problem isn’t my device or the monitor. I play my own music from my device to the monitor and it’s better speakers with no problem. But the app freezes and disconnects every time.

Next problem: the recent update. Johnson appears to have eliminated all interval scenes from the app. Those were the only ones I used. All gone.

I shouldn’t be surprised. I bought the C6 in January 2026. The magnetic resistance failed twice in the first six months. Total downtime waiting for Johnson to come fix it? Seven weeks.

Do yourself a favor. Don’t walk, don’t even run. Get on a bike and pedal as fast as you can from Bowflex/Schwinn. Just use a different bike or you won’t get far.
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Out of sync motivation

This app was really good until recent version got updated and now motivation with video is so much out of sync. Bring back the old version asap.

New update

Attempted to use my IPad but it won’t support new update since not IOS 18 or later. Used iPhone 16 for first time and completed the Galway 30 minute triple peak pedaler as I’ve done many times before but voice was 5 minutes ahead of the ride. Not in sync. Never had this happen before.

Will not connect to m5

Will not connect to m5

No longer supports M5. Probably will not buy or recommend this brand again for that reason.

Velocore

Love the bike but the workouts haven’t been refreshed in years. Very disappointing considering the annual subscription fees. They need to step up with newly refreshed training

Mostly Great

I’ve really been enjoying the rides and especially the adaptive workouts but there is definitely a major lack of non-bike workouts available with the subscription. Especially in Pilates- there are only 30 minute max workouts and a few of the 30 minute ones are only actually 23 minutes. The instructors can be a bit tough to follow because they stop doing the movements during the workout. Would really like to see an improvement on that area considering the cost of subscription and what is offered on Peloton.
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Incomplete

For over 6 months whole sections of the app have almost no workouts. I’m simply told “we’re working on it”. Horrible way to treat a customer.

Best

Best app to use for workout been using it for years dropped 80 pounds!

Crashes constantly

Absolutely terrible. I paid £3500 for a exercise machine and have to pay another £20/month for the app and it crashes AT LEAST once a week. Cant even finish a workout without it just timing out.

Great app. Needs more and newer content.

I’ve used the JRNY app with my MaxTrainer for almost 2 years. The app itself, its tracking features, and the adaptive workouts are great. The lacking element is new content. It seems Bowflex has never had a content update. A real shame. They ought to let other people develop new content that could be posted to the app. If they did so this would be a fantastic feature.
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Some fixes

Should make it easier to search by exercise types. Integrated smart watches easier for HR tracking

Frustrated

This app is useless. The entertainment section is not working and I have rebooted both my schwin recumbent bike and my iPad. There is no customer service. The online help does not provide a phone number or link. I am really disappointed. The app had been working until yesterday. It worked for 15 minutes, then shut off the music turned off. How disappointing
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Meh

has potential but for the price they ask. not worth it