Driver asks for additional fare
The fare shown at the time of booking should be full and final. Sometimes the driver will ask for extra money, and will keep on insisting. Otherwise there will be additional charges - airport charges - for example, that get added at the end of the trip. If airport charges have to be added, then it should be shown at the time of booking not at the time of ending the trip. This shows that you are trying to take your customers for a ride. Pun intended. Please make money by providing good services, not by charging customers secretly. One star.
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Too many issues
When I am opening scheduled rides option, in that option history is showing. Please fix it. Also chat option not working. Only one time I was able to chat, after chatting one time the message bar vanished. Please work on frontend in ios. Now there is no option to message in app so I am writing my issue here. Also one email support option is there, when I am writing my issue there and clicking on submit then “ unable to send mail” error is coming. So many issues are there.
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Doest work when needed
The app, does not allow you to book a ride even though you don’t I have not cancelled any rides yet. Being a new app user from a different country, this app did not work when not needed. Would now rely on different apps instead.
Disappointed-Customer care is useless
I downloaded the Jugnoo app yesterday mainly because of their referral offer. They clearly mentioned that once the referred person completes a ride, I would get two free ride unlocks. But nothing happened! When I reached out to customer care, instead of resolving the issue, the representative gave completely useless and nonsense responses.
This feels like a total scam and a very bad experience for me. If Jugnoo can’t keep their word on simple offers, how can anyone trust them for regular rides? Really disappointing and not at all customer-friendly.
This feels like a total scam and a very bad experience for me. If Jugnoo can’t keep their word on simple offers, how can anyone trust them for regular rides? Really disappointing and not at all customer-friendly.
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App hangs on iPhone
Well, this app is good when I want to travel but sometimes when I try to enter the place I want to visit, the app automatically closes and this has happened frequently. Please work on it .
Unusable Due to Frequent Crashes
I had high hopes for this app based on its features and overall concept. However, the experience has been frustrating due to constant crashes. Whether I’m navigating between screens or simply trying to book a ride, the app shuts down unexpectedly far too often.
It’s clear the developers put effort into the design and user interface, but stability should be the top priority. A beautiful app is of no use if it doesn’t function reliably. I hope the team takes user feedback seriously and pushes out a fix soon, because right now, it’s practically unusable.
Until the crashing issues are resolved, I can’t recommend this app—no matter how promising it looks on the surface.
It’s clear the developers put effort into the design and user interface, but stability should be the top priority. A beautiful app is of no use if it doesn’t function reliably. I hope the team takes user feedback seriously and pushes out a fix soon, because right now, it’s practically unusable.
Until the crashing issues are resolved, I can’t recommend this app—no matter how promising it looks on the surface.
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Very bad experience
This app is really the worst app because sometimes drivers are not available and all the time when drivers have accepted they are busy in their own calls while we are waiting for them to respond but still after calling number of times they don’t receive call neither they cancel the ride. And the amount which the app shows while booking the ride is less and while reaching the destination the amount charged is very much high than the one displayed while booking . So overall this is the worst app
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Disappointing
Had a very disappointing experience with your service. The driver’s job is to drop passengers at their destination, not to engage in unnecessary personal conversations that make them uncomfortable. My sister was so disturbed by the questions and judgmental attitude that she called me crying.
This isn’t about one driver—it’s a problem with the mindset of many in Kashmir. A cab service should make passengers feel safe, not scrutinized. Your drivers have no right to comment on how someone dresses or what choices they make. Whether a woman covers her head or not is none of their business.
I could have filed a police complaint, but I know this behavior is common here. Still, it needs to change. Train your drivers to be professional—do the job, drive, and move on. We pay for a ride, not for unwanted opinions.
This isn’t about one driver—it’s a problem with the mindset of many in Kashmir. A cab service should make passengers feel safe, not scrutinized. Your drivers have no right to comment on how someone dresses or what choices they make. Whether a woman covers her head or not is none of their business.
I could have filed a police complaint, but I know this behavior is common here. Still, it needs to change. Train your drivers to be professional—do the job, drive, and move on. We pay for a ride, not for unwanted opinions.
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Over charging and lying
They take from long routes by saying that traffic is jam from the shorter distance and than over charge … when you mail the authority about it they say they will refund some amount back in 24-48 hours but then weeks pass and they don’t refund … when again asked about the refund they lie and say you have used the money which was refunded in jugnoo wallet … they are cheap company and the drivers are always over charging but taking longer routes .
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Pathetic services
I am female person, Today i book Jugnoo bike taxi. But the driver was not looking trustworthy and vehicle condition was pathetic. Still i sat on the vehicle, but within 100 meter the vehicle got brake-down it was not starting. And because of this i need to cancel my ride but i was not able to cancel it as there was no any option was there in your application. And then i had to walk till main road. I told driver to cancel it. But driver kept continuously calling me. Which is not a good thing as female. From now onward i am not going to use this application and suggest other people not use as i have a very bad experience.
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Payment Issue
Appreciate that this service is in Kashmir. The most alarming part of my experience came after completing the ride. To my astonishment, the final fare displayed on the app was substantially higher than the fare quoted at the beginning of the journey. When I reached out to Jugnoo customer support for clarification, I was met with vague explanations and attempts to justify the inflated pricing through surge pricing algorithms. They give the excuse that the place was somewhere else, but the thing is it was on the app and I selected it what they suggested in the app. I thought for one time it’s alright they will improve it but they are charging money seamlessly without any reason. I cannot reach out to their customer support every-time this happens. I know you can improve this, so better you do this. That’s all I can say.
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App crashes
Terrible doesn’t even load
Nice app
Very well organized application
Unexpected
The app provides very fast service, I havent had any trouble with booking until now. Even Uber has some issues with drivers and bookings but this is unexpectedly good. Havent waited more than 6 mins for a cab and I hav ridden at least 20 times. Appreciate the makers! But I would suggest the improvement of app AI and introduction of SUV’s.
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Location issues
Worst experience i had out of all ;ola uber and all the other apps
I was dropped at a completely different location later on when some worker in this app called me he told that it was completely my fault even when the location i gave was right this is so shameful
I have a flight to catch today and i am late because of this !
I had to pay double the amount of money which I usually pay this was not expected
I was dropped at a completely different location later on when some worker in this app called me he told that it was completely my fault even when the location i gave was right this is so shameful
I have a flight to catch today and i am late because of this !
I had to pay double the amount of money which I usually pay this was not expected
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Response from developer
Hi, We are so sorry for the trouble faced by you. This is certainly not the experience we intend to provide. We request you to please write to us at support@jugnoo.in, with your registered contact details and we'll have your concern looked into on utmost priority thereafter. Regards, Team Jugnoo.
Glitches and bugs
I started using Jugnoo since past 2 months in early days it works properly and provides quick rides near by me but today after 2 months i face waiting time which can not be consider at all as I am using jugnoo for my daily work place it needs to do change in application otherwise fare price is quiet feasible
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Response from developer
Hi, Sincere apologies for the unsatisfactory experience. We request you to please share your registered contact details at support@jugnoo.in and a representative will get in touch right away to assist you. Regards, Team Jugnoo
Issues regarding live location and service not available in your locality
Hey, I have been using Jugnoo since past 2 years. From last month, I am having issues regarding update of the driver’s live location and also sometimes it shows the service is not available in your location but I have taken rides from the same location a 100 times. Please help with these issues. This makes my experience really bad.
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Response from developer
Hi Mansii, Apologies for the inconvenience caused. we will cascade it to the relevant team to look into this and make necessary changes to improve the situation for future. Regards, Team Jugnoo
Disappointed with fare rates
I booked my first ride today and I was extremely disappointed. When I booked a cab today it showed that I have to pay 125 rupees but when I reached destination it showed me to pay 175 rupees. When I complaint customer care they told that it was longest route. What is the fault of customer if route was selected by driver only, there is no involvement of customer, why customer have to pay extra ? I have never faced this experience before in other states while booking uber or OLA. But had a bad experience with this. Not going to suggest anyone this app if there is no solution to this.
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Response from developer
Hi, We being a service based industry have rare instances where the experiences may be less than desirable. However, we address all our customers concerns and queries and help resolve them to the best of our capabilities. Give us a chance, we won't disappoint.b Reach out to us at support@jugnoo.in. Regards, Team Jugnoo
Pathetic service
Drivers who don’t want to go for ride accept the ride and then they’ll not call n not move at all. When you call, they’ll ask Paytm or cash. If you say Paytm then forget it .. driver won’t come and he won’t cancel the ride. Jugnoo should cancel tie ups with such drivers. Experienced many times. Drivers are rude..
Location : Mysore
Freq of use : twice a day
Frustration all the time.
Location : Mysore
Freq of use : twice a day
Frustration all the time.
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Terrible service. Driver refused to take me to destination and asked for more money.
Driver refused to take me to destination and asked for more money.
