Frustrating Experience - Poor Service and Delayed Refund
I recently had an incredibly frustrating experience with the Jumia app, and I feel compelled to share my disappointment. I placed an order, paid for services, and eagerly anticipated the delivery. However, to my dismay, the service was canceled without any reasonable explanation. What's more disheartening is the lack of alternatives provided. Instead, I was informed that a refund would be initiated within 3-7 days. Imagine the inconvenience of being left without the service I paid for and no clear resolution in sight. This situation becomes even more critical when considering that, for some users, this might be their last bit of money. What if this was the dinner they were looking forward to, and now they are left hungry and without alternatives? Customer service should not just be about processing transactions but also about understanding and addressing the real-life impact of these transactions on individuals. This experience has left me questioning the reliability of the Jumia app and its commitment to customer satisfaction. I hope this review serves as a wake-up call for Jumia to improve its customer service, communication, and provide better alternatives when services are canceled. Users should feel confident that their money is well-spent, and in situations like these, they need more than vague promises of refunds. Disappointed, ADEKUNLE.
Show more
Worst app EVER!!
I place an order on JumaiFood and it gave me an option for transfer and a WEMA account number to pay through and which I did. After about 5mins after the funds was transfer and my payment was completed, then Jumia show a message to me on the app that my Order cancelled. The shocking thing when I spoke with the customer care representative is that, she told me my order was canceled because they couldn’t validate my payment😱 A completed transfer couldn’t be validated??😱🤦♂️ And I was told to wait for 24hr for my money to be transferred by to my Profile in their app. Till now I haven’t received anything. Daylight ScAm
Show more
Worst app EVER!!
I place an order on JumaiFood and it gave me an option for transfer and a WEMA account number to pay through and which I did. After about 5mins after the funds was transfer and my payment was completed, then Jumia show a message to me on the app that my Order cancelled. The shocking thing when I spoke with the customer care representative is that, she told me my order was canceled because they couldn’t validate my payment😱 A completed transfer couldn’t be validated??😱🤦♂️ And I was told to wait for 24hr for my money to be transferred by to my Profile in their app. Till now I haven’t received anything. Daylight ScAm
Show more
Can’t pay. Rider made me go get mobile money to complete payment
So I don’t live near the town and when I made an order on Jumia for food, it wouldn’t accept my payment was denied. That’s ok. There’s other apps I could have used, however before I could complete my purchase on another app - Glovo, which doesn’t give me grief - a Jumia rep called me and assured me that my purchase could still go through if I was willing to send the money to their rider.
When the rider brought my food he wouldn’t let me send the money to him and I had to go through the inconvenience of leaving my premises to go find money to pay the rider.
I’m deleting the app after this since my payments don’t go through anyway.
It was a nice app at the beginning, though. I was even impressed with the rep who called me immediately after my purchase failed to go through. I just was unhappy with the effort I had to make to pay them.
Goodbye.
When the rider brought my food he wouldn’t let me send the money to him and I had to go through the inconvenience of leaving my premises to go find money to pay the rider.
I’m deleting the app after this since my payments don’t go through anyway.
It was a nice app at the beginning, though. I was even impressed with the rep who called me immediately after my purchase failed to go through. I just was unhappy with the effort I had to make to pay them.
Goodbye.
Show more
Complain
I ordered food from this restaurant called Owanbe Cuisine Restaurant here on this app and they brought me food without meat inside while i fully paid for everything including the meat , I trashed this food now with hunger and anger , the annoying thing is I can’t even contact customer service or call the vendor just the rider and he said they refused to take his call . Make sure they’re out of this app because I’ve ordered food from them Before 18k and they brought the wrong food for me with less quality . This is nonsense and it makes this app useless because you can’t make complaints to robots
Show more
Response from developer
Nous sommes sincèrement désolés pour cette mauvaise expérience ! Serait-il possible de nous faire part de votre feedback, en nous envoyant un email avec votre code commande à: food.reviews@jumia.com afin que nous puissions mettre en place les actions nécessaires et faire en sorte que cette mauvaise expérience ne se reproduise plus ?
Customer service is non existent
Everything is great until you need any kind of customer service at all, which they do not provide. I canceled an order after 2 hours of waiting for it. 15 minutes later a driver showed up with food that was not even close to what I ordered and literally screamed at me until I paid him. I’ve written several emails to Jumia and they have done NOTHING.
This is not an isolated incident. Save yourself money and headache and go with one of the competitors.
This is not an isolated incident. Save yourself money and headache and go with one of the competitors.
Show more
Terrible service, terrible app, terrible riders
I wouldn’t advice anyone to make use of this app. They have one of the worse customer service and their riders are extremely rude and unprofessional, just today one has dissappeared with my order after trying to play games with me. There’s no option on the app to speak with a direct customer care who can call things in order before it escalates. On the app there is no form of contact us apart from the BOT chat!!! How can a bot chat handle a missing order?????? Lastly they will ask you to send an email if you have an issue, EMAIL??? IN Nigeria. For an urgent delivery issue. Very wrong and bad, what happened to live lines and all that??? Extremely disappointed
Show more
Glass in my food
I found glass while I was chewing my food, I was in shock as I was about to swallow it. I came forward to Jumia food’s customer service and they handled it so poorly they didn’t take the whole situation seriously and it felt as if they are used to customers finding glass in their food. Glass is one of the most deadliest items you could find in your food and yet Jumia did not even care and they sent me a voucher telling me i could only purchase again from that same restaurant. Like how on earth do you even expect me to ever eat from that place ever again.
Show more
Constant delay of food
I ordered for food on several occasions and you people never disappoint. You deliver food after 4 hours or more. Who does that? Jumia food fell off and I won’t recommend that anyone should deal with you people. Your customer care is Also filled with bunch of clueless people.. how do you run a company and you can’t be prompt with your services . I’m yet to get my food after 5 hours .. you people can eat the food. It doesn’t matter anymore
Show more
Very annoying, don’t bother wasting your time on this app
Too many bugs and errors
I’ve been encountering several problems buying food through this rubbish app
Lack of efficiency and proficiency.
They just care about their pocket, and zero interest and care for their customers
I will advice, don’t bother downloading this app. It’s a waste of time…they don’t deserve any rating
If possible, apple store should delete this app from their system
Their services are the worst you’ll experience in your quest for food delivery services.
Out of uncountable experiences, I’m so pained on how bad they’ve treated me with no remorse at all and it’s crazy how many times I’ve been frustrated and famished to the extent of wanting to swear for the CEO of this app after ordering food and it will take years before it will be accepted and not just that, your orders will be declined by their so called dispatch rider for unreasonable reason…Omo una do me something wey hurt me badly and I no go forget
I’m deleting this app from my device after dropping this review.
Just saying that you guys should stop all this rubbish services which don’t fit your name
A whole Jumia for that matter!!!
I’ve been encountering several problems buying food through this rubbish app
Lack of efficiency and proficiency.
They just care about their pocket, and zero interest and care for their customers
I will advice, don’t bother downloading this app. It’s a waste of time…they don’t deserve any rating
If possible, apple store should delete this app from their system
Their services are the worst you’ll experience in your quest for food delivery services.
Out of uncountable experiences, I’m so pained on how bad they’ve treated me with no remorse at all and it’s crazy how many times I’ve been frustrated and famished to the extent of wanting to swear for the CEO of this app after ordering food and it will take years before it will be accepted and not just that, your orders will be declined by their so called dispatch rider for unreasonable reason…Omo una do me something wey hurt me badly and I no go forget
I’m deleting this app from my device after dropping this review.
Just saying that you guys should stop all this rubbish services which don’t fit your name
A whole Jumia for that matter!!!
Show more
Amazing food options, terrible user experience.
Making an account, customer assistance, designating locations, are all extremely exhausting and draining things to go through.
I lost my appetite just trying to sign in and figure everything out. There surely has to be a faster and more efficient way of doing this.
Advice for people downloading jumia anytime soon. Create your account and make sure you are no missing anything. Also make sure you never forget a password or order from somewhere not so popular.
I lost my appetite just trying to sign in and figure everything out. There surely has to be a faster and more efficient way of doing this.
Advice for people downloading jumia anytime soon. Create your account and make sure you are no missing anything. Also make sure you never forget a password or order from somewhere not so popular.
Show more
Response from developer
We’re really sorry for any unsatisfactory experience you had with our services.Your feedback will be forwarded to the appropriate department to be considered, and kindly note that we're working on improving our services in all aspects and we hope that it meets your expectations very soon. Our apologies for any inconvenience we may have caused you!
Don’t pay by your card
I was thinking to eat something that I said let’s try Jumia food, so I made the order and I paid by card, I was waiting for like 45 minutes then they cancel it with no reason.. then they didn’t give my money back !!? They said that they pot on Jumia wallet!!!!!??! It was already late then I couldn’t eat nothing because the only 100 Dhs I had it was token by Jumia and they put it on Jumia wallet I couldn’t use it till next they 🤦🏻♂️😡😩
Show more
Good but basic
When an order is straight forward or there are no adjustments needed, then it’s great. If I want to add anything, subtract anything, adjust, anything other then what’s exactly on the menu, it gets difficult.
I would like to see more options.
Example, to call them from the app, cancel or adjust the order immediately, additional items such as “no onions”, things like that.
I would like to see more options.
Example, to call them from the app, cancel or adjust the order immediately, additional items such as “no onions”, things like that.
Show more
Inconvenient
I am American staying in a foreign country, so I can’t write or read the language of the country too well, the app doesn’t allow me to choose English translations because it isn’t spoken in this country. Which is only one part of the problem, the Jumia drivers/delivery people that are working seemingly don’t have the information they need to drop of the food at the correct address. I normally would have someone translate to a lost delivery driver where to go, after calling and messaging me on what’s app for about 15-20 minutes.
Show more
Annoying
The most annoying thing about this delivery app, you order the food, they call and confirm IMMEDIATELY. Cool. BUT THEN the delivery guy calls and asks you to WhatsApp him. Then on WhatsApp, he asks a million times what your location is. You send a map screenshot. They can’t see it. You send your address, they have no clue, you literally have to give ur geographic coordinates. SUPER inconvenient. If the Jumia person can call with my exact info and address where is the breakdown in communication that the driver has NO IDEA how to find me?? STOP HIRING DRIVERS WHO DONT HAVE DATA ON THEIR PHONES/NO GPS WITHOUT WIFI. It’s my duty to pay for the food, not guide the driver to my house. That shouldn’t be my problem!!!! Also, they offer a lot of discount codes and when you try to apply them, they disappear at checkout. A very annoying bug.
Show more
Response from developer
We’re really sorry for any unsatisfactory experience you had with our services.Your feedback will be forwarded to the appropriate department to be considered, and kindly note that we're working on improving our services in all aspects and we hope that it meets your expectations very soon. Our apologies for any inconvenience we may have caused you!
Delivering wrong choice of food
I don’t think it’s right that I ordered for fried rice n you are delivering jollof rice to me simply because that’s what you have available and without informing me, or brining coke to me instead of Fanta I ordered just because u only have coke available , It’s totally wrong. Now recently , you guys have removed the choice option. You just bring anything u like
Show more
BAD CUSTOMER SERVICE
This app do not think about customers, they think about their benefits alone, jumia food demanded to pay my food before delivery, I paid and after sometime jumia send me gmail that they cancelled my order, I placed this order on 12th December, jumia food has taken my money and hasn’t refund me, I talked to customer service several times but it seems they really stole from me, it’s a pity how your service is so poor, I won’t recommend jumia food to anyone, you can steal from customers to build up your company, if jumia cancelled order then why not refund money as soon as order is cancelled, jumia food is trash, you place an order and they later cancel the order and take your money
Show more
Response from developer
We are sincerely sorry for this bad experience! Would it be possible to give us your feedback, by sending us an email with your order code to food.reviews@jumia.com so that we can take the necessary actions and ensure that this bad experience does not happen again?
Do not refund for missing items
I ordered from Mister Wok, I noticed right away after opening my bag of food my spring rolls was missing. I reached out to Jumia immediately to inform them of error. Also after tasting food it was disgusting. I requested for food to be picked up and needed refund for old nasty food. To this day I do not have refund for missing item. I understand they did not acknowledge gross food but at least refund me for the food I did not receive. I have reached out many times regarding my order but no help from customer service. However, my other orders which are correct, I have no complaints.
Show more
Response from developer
We are sincerely sorry for this bad experience! Would it be possible to give us your feedback, by sending us an email with your order code and your country to food.reviews@jumia.com so that we can take the necessary actions and ensure that this bad experience does not happen again?
App is fine but delivery time estimates are often inaccurate
Sometimes the app crashes halfway through an order, though fortunately it tends to remember the order when you relaunch. The bigger problem is that deliveries often take a lot longer than estimated by the app.
Frustrating and annoying: Payment Order Issue
I placed an order on the app, made payment with my card. I got debited and the app said “we attempted to process the payment with your bank. Unfortunately, it did not work due to some issues. We recommend that you try again, choose a different method” which I did and I got debited again with a different bank and still got the same error message... Please rectify this issue instantly. Your support service is not responding too... Poor and annoying
Show more
