Frustrating Experience - Poor Service and Delayed Refund
I recently had an incredibly frustrating experience with the Jumia app, and I feel compelled to share my disappointment. I placed an order, paid for services, and eagerly anticipated the delivery. However, to my dismay, the service was canceled without any reasonable explanation. What's more disheartening is the lack of alternatives provided. Instead, I was informed that a refund would be initiated within 3-7 days. Imagine the inconvenience of being left without the service I paid for and no clear resolution in sight. This situation becomes even more critical when considering that, for some users, this might be their last bit of money. What if this was the dinner they were looking forward to, and now they are left hungry and without alternatives? Customer service should not just be about processing transactions but also about understanding and addressing the real-life impact of these transactions on individuals. This experience has left me questioning the reliability of the Jumia app and its commitment to customer satisfaction. I hope this review serves as a wake-up call for Jumia to improve its customer service, communication, and provide better alternatives when services are canceled. Users should feel confident that their money is well-spent, and in situations like these, they need more than vague promises of refunds. Disappointed, ADEKUNLE.
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Worst app EVER!!
I place an order on JumaiFood and it gave me an option for transfer and a WEMA account number to pay through and which I did. After about 5mins after the funds was transfer and my payment was completed, then Jumia show a message to me on the app that my Order cancelled. The shocking thing when I spoke with the customer care representative is that, she told me my order was canceled because they couldn’t validate my payment😱 A completed transfer couldn’t be validated??😱🤦♂️ And I was told to wait for 24hr for my money to be transferred by to my Profile in their app. Till now I haven’t received anything. Daylight ScAm
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Worst app EVER!!
I place an order on JumaiFood and it gave me an option for transfer and a WEMA account number to pay through and which I did. After about 5mins after the funds was transfer and my payment was completed, then Jumia show a message to me on the app that my Order cancelled. The shocking thing when I spoke with the customer care representative is that, she told me my order was canceled because they couldn’t validate my payment😱 A completed transfer couldn’t be validated??😱🤦♂️ And I was told to wait for 24hr for my money to be transferred by to my Profile in their app. Till now I haven’t received anything. Daylight ScAm
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Can’t pay. Rider made me go get mobile money to complete payment
So I don’t live near the town and when I made an order on Jumia for food, it wouldn’t accept my payment was denied. That’s ok. There’s other apps I could have used, however before I could complete my purchase on another app - Glovo, which doesn’t give me grief - a Jumia rep called me and assured me that my purchase could still go through if I was willing to send the money to their rider.
When the rider brought my food he wouldn’t let me send the money to him and I had to go through the inconvenience of leaving my premises to go find money to pay the rider.
I’m deleting the app after this since my payments don’t go through anyway.
It was a nice app at the beginning, though. I was even impressed with the rep who called me immediately after my purchase failed to go through. I just was unhappy with the effort I had to make to pay them.
Goodbye.
When the rider brought my food he wouldn’t let me send the money to him and I had to go through the inconvenience of leaving my premises to go find money to pay the rider.
I’m deleting the app after this since my payments don’t go through anyway.
It was a nice app at the beginning, though. I was even impressed with the rep who called me immediately after my purchase failed to go through. I just was unhappy with the effort I had to make to pay them.
Goodbye.
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Complain
I ordered food from this restaurant called Owanbe Cuisine Restaurant here on this app and they brought me food without meat inside while i fully paid for everything including the meat , I trashed this food now with hunger and anger , the annoying thing is I can’t even contact customer service or call the vendor just the rider and he said they refused to take his call . Make sure they’re out of this app because I’ve ordered food from them Before 18k and they brought the wrong food for me with less quality . This is nonsense and it makes this app useless because you can’t make complaints to robots
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Response from developer
Nous sommes sincèrement désolés pour cette mauvaise expérience ! Serait-il possible de nous faire part de votre feedback, en nous envoyant un email avec votre code commande à: food.reviews@jumia.com afin que nous puissions mettre en place les actions nécessaires et faire en sorte que cette mauvaise expérience ne se reproduise plus ?
