Unreliable and high friction design
I can endure a high friction design. But what is frustrating is incredible unreliability. Like there’s a unnecessarily short session timeout that you have to enter your password couple times in a week. All while trying to take 10 seconds to enter what you are eating. This is just unacceptable. This is a high use manual tracking app. Not a banking app.
Not only that, stuff like forced updates on your app while the app was not rolled out in the App Store etc.
You don’t need this type of complexity for this type of app. Especially when your core functionality is a pain to use. I don’t care about any other fluff, just make the thing work. And make it work every day, every week and every month. And then don’t break it.
Usability sucks
Response from developer
Hi janster94087, we're sorry that you had a negative experience with the app. In response to feedback, we released a new version addressing the problems some members were having with the Messenger (including large text and dynamic type). If you have updated to the latest version of the app and you're still having issues, we'd love to give you 1:1 support - please email app.support@jumpstartmd.com and we'll prioritize resolving your issue.
Literally one of the worst fitness apps out there
Would give zero if possible
Response from developer
Hi Mmmmeereeee, we're sorry that you had a negative experience with the app. In response to feedback, we released a new version addressing the problems some members were having with the Messenger. If you have updated to the latest version of the app and you're still having issues, we'd love to give you 1:1 support - please email app.support@jumpstartmd.com and we'll prioritize resolving your issue.
