JustAnswer User Reviews

Customer Experience

Positive experience54.4% of reviews
Neutral2.5% of reviews
Negative experience43.1% of reviews

~ Based on 2,024 written reviews from the US App Store.

What users say

Is JustAnswer Safe?

JustAnswer: Ask for help, 24/7 appears mostly safe based on user ratings. AppsHunter Safety Score for JustAnswer is 76/100.

This assessment is based on 23,421 user ratings, with an App Store average of 3.8/5.

Safety Analysis

68.7% of ratings point to a safe experience
1.9% of ratings suggest some concerns
29.4% of ratings point to a risky experience

~ Based on 23,421 App Store ratings for JustAnswer.

Is JustAnswer Legit?

JustAnswer: Ask for help, 24/7 appears to be a legitimate app. AppsHunter Legitimacy Score for JustAnswer is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

24/7 Experts

Timely responses, detailed, and they follow up. Love this!

Thieves in Sheep Clothing

Sept.13th I failed to find the NFL SUNDAY TICKET offered through YouTube. I wanted the more affordable $30 for 8 months,not the $700 pkgs I’m seeing on YouTube official site! So I stroll to bottom of the page hit CONTACT US. I see a number to call or chat with a live agent. I call the number,guy tells me he deals with IT issues and he will have another Rep. call right back. At that point I was done with the hassle of it all. I never answered the 2 nd Reps. attempts to reach me! Monday Sept.14th around 430pm CST I’m checking my online banking statements and I see a pending charge of $65 from Sept.13th???? I raced up to my local bank with only 9 minutes til closing,my only option is to dispute the charge which means the card will be cancelled and I will have to go through the hassle of changing all my payment method for all my reoccurring monthly payments. Tuesday Sept.15th I check my online statement and there is another payment dated for Sept.15th but this time it shows up as a “Reoccurring Charge,” so it had to list contact info. But this also tells me that this business also has ALL OF MY BANKING INFORMATION,not just my debit card number,they have my routing and bank accounts!!! HOW TF DOES THIS HAPPEN?????? I NEVER spoke to anyone to give them my personal information let alone all of my freaking bank accounts!!!! HOW is this ethical business practice and you best believe I will push this up the chain of command to YouTube as well! Stop playing with people’s livelihood! Mind you that it’s a $65 monthly subscription fee, they have all your Bank account info automatically setup the second you are connected to an agent and all I did was use the number provided under an official website of YouTube???? POS parasites
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Great service

Fantastic Dr

Quick fix

Steve looked up my error code, suggested couple of options, first one worked. Thanks!

Good mechanic

He was very professional, fast Smart he knows his work very respectful and he was able to answer all of my questions fast and easy and he knew what was the problem I gave him 5 stars for his experience and professionalism and expertise. An expert Mechanic 5 stars all the way highly recommended you won’t regret it.
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Midge and Mary

Good advice. I will give it a go

Disappointed

I was charged $5 dollars and another $38 fee and didn’t get any assistance from this app.

Help something

No good

Excellent Legal Advice

complex case needing very specialized expertise received very detailed texting and I follow up call excellent service

Don’t

Don’t waste your time or money. I tried to give them one star they wouldn’t accept my nickname. It’s how they how they’re weeding us out don’t don’t pay for the service. It sucks. They don’t help.

Prompt and to the. Point

Very pleased with the service I have received from JustAsk lawyers.
They are very knowledgeable and provide a wealth of information regarding the issue in question.

Robbery of an app

They charge you $70 to talk to a vet yet the bot told me it was $5! I cancelled and no refund?

Amazing

I’m a new cat owner and I think having this live chat with a vet is truly a god send. It’s so much easier to get assistance when needed and the doctorate are truly amazing at what they do. Dr. Barkley was super helpful, she gave a me a plan to start with and ask to keep her posted. It really puts me an ease, to know I have help at my finger tips. Also being a pet owner for the very first time is really stressful. But having Dr. Barkley there by my side helps with this new journey.
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Cc

Did an excellent patient job

Great intel

Like it a lot.

Customer Service?

I’ve got to hand it to Just Answer: polite, knowledgeable, accurate, patient, resourceful, courteous, understands my ignorance!

Great fast reassurance

Very convenient and helpful. Traveling with my dog in RV so having fast access to clarify my situation for my dog on the road was great help. I highly recommend .

Employment law information

This has been very helpful in helping me to be more prepared for dealing with a horrific work situation.

Helpful

Being able to ask questions and get actual answers was very helpful.

Tricked into Purchase

This is not an option for which I need to address the issue