JustAnswer Reviews: Is It Legit?

Customer Experience

Positive experience54.8% of reviews
Neutral2.4% of reviews
Negative experience42.8% of reviews

~ Based on 2,146 written reviews from the US App Store.

What users say about JustAnswer

Is JustAnswer Safe?

JustAnswer: Ask for help, 24/7 appears mostly safe based on user ratings. AppsHunter Safety Score for JustAnswer is 76/100.

This assessment is based on 23,988 user ratings, with an App Store average of 3.8/5.

Safety Analysis

68.9% of ratings point to a safe experience
1.8% of ratings suggest some concerns
29.3% of ratings point to a risky experience

~ Based on 23,875 App Store ratings for JustAnswer.

Is JustAnswer Legit?

JustAnswer: Ask for help, 24/7 appears to be a legitimate app. AppsHunter Legitimacy Score for JustAnswer is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

FRAUD

Will advise a 3$ or 5$ charge when in reality it will charge you 90$-100$ and automatically sign you up for their monthly membership.

Charges me every month even though I’ve cancelled

They won’t stop trying to charge my card. They got me 2 months in a row and I just figured out it was them.

Scam

They don’t tell you that after you pay whatever to talk to a person you will get charged 65 for a membership then when you call to cancel it you will continue to get charged.

Disgusted customer

If I can give it zero stars, I would. I feel like this is a scam. How did it go from two dollars to $67 is what I wanna know.

Helpful

Joseph O. was very helpful with the problem we had. He gave clear and good advice. I received the phone call very quickly.

Dishonest!!

Wish I would’ve read all the other reviews warning about how they say they’ll charge you $2 for the membership but they actually charge $67!!! Guess they claimed another victim but hopefully the next sucker will read this review and steer clear of such a nasty company preying on people who seek medical attention!!!
Show more

The best!

Great help

Mom

Very good advice, step by step response. quick to respond

The membership fees

They don’t tell you, you are signing up for a memeberahip service after you pay the initial money.

QR Code My song Press On My Heart my book Tablets of My Heart by Mary Pitts &Joanie Leyva Dickson

Peter , the technician was extremely helpful and knowledgeable in his help for us put a smile on our faces and a song in our Hearts blessing to you Peter .

Paz Flores

In all honesty I did not expect such a wise, direct, well verse attorney on what I needed. Attorney Phillips answered all my concerns and then some. I have hesitated to use this service before but after the excellent service I received today, you have a new customer.

Grandement surpris

J’ai très apprécié l’aide qu’on m’a donné. Je remercie grandement Mr. Taylor pour son aide et sa patience.

Multiple repairs completed

Maybe it was just having someone to give a second opinion when I got stuck but I got multiple projects done that I had been stuck on or procrastinated to death. The response time was great and the techs were super patient and helpful.

Dog issues

Spoke with a vet who walked me thru possible scenarios with the issue my dog was having. Reassured me he was most likely not in any kind of crisis. It helped:)

It’s reliable

The experts are helpful and knowledgeable.

App freezes

App freezing while uploading

Horrible company

VERY UNTRUSTWORTHY THEY LIE AND CHARGE WAY MORE THAN THEY SAY

Pena input

It was early Saturday morning and I was able to get a quick response from a contact and an appraiser with good service!

FAKE

Do not download they will charge for everything. My Bill is 93$ without even using the app.

Thank you

Very helpful and well trained, with a lovely personality.