JustAnswer User Reviews

Customer Experience

Positive experience54.3% of reviews
Neutral2.5% of reviews
Negative experience43.2% of reviews

~ Based on 1,865 written reviews from the US App Store.

What users say

Is JustAnswer Safe?

JustAnswer: Ask for help, 24/7 appears mostly safe based on user ratings. AppsHunter Safety Score for JustAnswer is 75/100.

This assessment is based on 22,749 user ratings, with an App Store average of 3.8/5.

Safety Analysis

67.8% of ratings point to a safe experience
1.9% of ratings suggest some concerns
30.3% of ratings point to a risky experience

~ Based on 20,574 App Store ratings for JustAnswer.

Is JustAnswer Legit?

JustAnswer: Ask for help, 24/7 appears to be a legitimate app. AppsHunter Legitimacy Score for JustAnswer is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

RV repair

The RV expert did an excellent job talking me through what I need to do to repair my jack and to find the short

So convenient to call multiple experts and obtain quick and professional expert on any subject.

5 stars

Phone help

Great. I forgot and hung up.

Great help

Larry was very knowledgeable and was able to help me get my mower working in no time…

Subscription Trap Scam

Don’t give them your credit card info. They will lie about how much it actually costs.
They charged me $95. If you got charged without consent. Talk to the chatbot and tell them you will dispute it with your bank. They will face penalties. They actually do a quick job on refund because so many customers have complained about it.
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Outstanding

Larry Williams gave me excellent advice. He also had a fine sense of humor. Definitely on my favorites list. Thank you.

Customer

Excellent

Emergency

Emergencies,ASAP please contact me very quickly as possible emergency

Tupperware

I was charged $5 which I was told was reasonable then $38. I was looking for a lid.

Just Answer, Ask The Professional

Love this app! My dog ingested some bait traps and the vet was outstanding and everything worked perfectly. Put my mind at ease!

Ms C. Harrington

Very quick to answer and explained exactly what to look for when ordering.

Amazing

She made me feel so much at ease as I am 2 hours away from my dog! Love this app, so happy I got it

Universal Studios

Person seemed nice and friendly, but couldn’t answer my questions. He answered 2 and all the rest was answered with “You’ll have to call and get that information yourself”. It was very disappointing.

Swelling eye lid due to excessive computer work

Poor because I specifically asked for antibiotic for the eye and eye ointment and neither was prescribed.

Fraud

They say it will cost 5$ but then they had a 90$. So total was 95$ insteadof 5$

Great service

Excellent

Pointless

They can’t prescribe or do anything other than tell you to see a professional in person

Scam

I agreed to a $5 charge and was charged $70, and the “expert” was useless. Please do NOT download this app.

Requesting Refund

I have attempted to request a refund, but it always sends me to the chatbot who ends the conversation with nowhere to go to actually request a refund. This feels bogus. The answer I got wasn’t anything more than I had read on Google 5 minutes before, but now I’ve spent money that I could have put toward another vet visit.
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Great job

Thanks