JustAnswer vs Latch App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
JustAnswer
Get instant access to verified experts across hundreds of professional specialties, including legal, medical, and pet care. Ask your questions 24/7 and chat with professionals until you receive a satisfactory answer.
- Ask questions in 700+ specialties
- Chat with verified experts 24/7
- Save favorite experts
- Get instant reply notifications
- Access legal, medical, pet, and tech help
Read full descriptionHide full description
Get an expert answer to every question—right on your phone with the JustAnswer app. Chat with 12,000+ verified Experts on demand, 24/7. Since 2003, we've helped more than 10 million people get instant access to professional help. APP FEATURES - Ask questions in 700+ professional specialties including legal, medical, pet care & more. - Save your favorite Experts so you can ask for help again and again. - Get notified the instant an Expert replies to your question. Rated 4.1/5 by customers on TrustPilot: https://www.trustpilot.com/review/www.justanswer.com HOW IT WORKS Ask as many questions as you want with a monthly membership: Step 1—Tell us your situation. Ask any question, 24/7. Chat with Experts like lawyers, doctors, veterinarians, mechanics, computer techs, electricians, plumbers, tax accountants, and more. Step 2—We’ll connect you in minutes with the best Expert for your question. Step 3—Talk, text, or chat till you have your answer. ASK TRUSTED PROFESSIONALS JustAnswer connects you with real Experts, so you can feel confident in the answers you get. Every Expert on JustAnswer is vetted through a Multi-Step Expert Quality Process, including license verification and peer reviews. Experts join JustAnswer from some of the world’s most trusted institutions, including Harvard lawyers, UCLA doctors, Microsoft-certified computer techs, Christie’s appraisers, UC Davis vets. CONVENIENT ONLINE HELP Discuss your individual situation with an Expert who specializes in your topic, 24/7. LAW: Lawyers specializing in immigration law, family law, employment law, real estate law, criminal law, landlord-tenant law, education law, IP law, estate law, personal injury law, traffic law, and more. HEALTH: Doctors and specialists for OB-GYN, dermatology, neurology, urology, pediatrics, dental health, eye health, cardiology, oncology, mental health counseling, and general wellness. PETS: Vet care for all pets, big or small, including dogs, cats, birds, reptiles, horses, rabbits, fish, rodents, exotic pets, and farm animals. TECH: Support for computers, laptops, mobile phones, email, Microsoft Office, printers, WiFi networking, TVs, and consumer electronics. CARS: Most domestic and foreign car brands, motorcycles, trucks, RVs, heavy equipment, and even boats. HOME IMPROVEMENT: Appliance, heating, ventilation, air conditioning, plumbing, electrical, pool and spa, landscaping, home renovation, and general maintenance. AND MORE: Appraisals, small business help, tax advisory, relationship counseling, job counseling, firearms, and dream interpretation. CONTACT US If for any reason you’re not satisfied, our Customer Care team is ready to help 24/7. Please contact us directly at AppSupport@justanswer.com or call 800-941-1229 so we can help resolve your concerns. Use our live chat for an instant response: https://www.justanswer.com/help/contact-us
Latch App
This app provides keyless entry for modern buildings, allowing users to unlock doors via a Doorcode or the app. It enables instant access for guests and services, and logs all entry activity.
- Keyless building access
- Unlock with Doorcode or app
- Grant temporary access
- Automated access for services
- Activity logging
Read full descriptionHide full description
Latch is the first smart access system that eliminates keys and automates access for everything that needs to happen at a modern building. Open your door with a Doorcode or an app, instantly provide access to all of your favorite people and services through smart Doorcodes, and record everything that happens while you’re away. Use of the app requires Latch hardware to be installed at your building. To learn more about our products visit www.latch.com. Privacy Policy: https://www.latch.com/privacy-policy Support Email: support@latch.com
Screenshots
Verdict
The clearest difference is rating: Latch App at 4.7 against JustAnswer's 3.8. Latch App also leads on monetization model (free vs subscription) and ratings volume (155K vs 24K). JustAnswer's advantage is review sentiment (55% vs 17%) and update cadence (fortnightly vs every 2 months). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Latch App holds the better App Store score, 4.7 against 3.8. That said, the two scores are not equally well evidenced: Latch App has 155K ratings behind it against 24K, so its average is the more settled of the two. Written reviews complicate that: 55% of JustAnswer's written reviews are positive against 17% of Latch App's, so the app with the better star average is not the one people write more warmly about.
JustAnswer ships an update fortnightly, Latch App every 2 months. Both last shipped on October 21, 2026.
| Parameter | JustAnswer | Latch App |
|---|---|---|
| Price | Free | Free |
| Rating | 3.8 (24K ratings) | 4.7 (155K ratings) — better |
| Positive reviews | 54.9% of reviews — better | 17.3% of reviews |
| Number of ratings | 24K | 155K — better |
| Update frequency | Fortnightly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Subscription | Free — better |
| Devices | iPhone, iPad | iPhone, iPod, Apple Watch — better |
| Requires iOS | 18.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 104 MB | 141 MB |
| Age rating | 12+ | 4+ |
| Developer | JustAnswer LLC. | Latchable, Inc. |
Customer experience
JustAnswer
Latch App
User reviews
JustAnswer
From 24K App Store ratingsWhat we love
- 🚀 Quick response time
- 🤖 Helpful experts
- 💡 Convenient for pet owners
- 🤝 Excellent customer service
Room to improve
- 🤑 Expensive subscription
- 🕰️ Slow response times
- 🤖 Inconsistent quality of experts
- 🔒 Lack of privacy/confidentiality
Latch App
From 155K App Store ratingsWhat we love
- 🚀 Convenient remote unlocking
- 🔒 Secure access control
- 👍 Ability to share access
Room to improve
- 🐛 Unreliable connectivity
- ⏱️ Slow unlock times
- 🔋 Rapid battery drain
- 🤯 Frustrating user experience
Bugs and requests
JustAnswer
Reported bugs
2 issues- Unexpected charges and billing issues
- Accounts being canceled without notice
Requested features
3 requests- Search function for past conversations
- Ability to choose specific experts
- Clearer pricing and subscription details
Latch App
Reported bugs
3 issues- Frequent app crashes
- Inconsistent door recognition
- Session timeouts causing lockouts
Requested features
4 requests- Apple Wallet integration
- Customizable access permissions
- Improved widget functionality
- Offline mode for emergencies
In-app purchases
JustAnswer
No in-app purchases
Latch App
No in-app purchases
