Latch App vs Resident Experience
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Latch App
This app provides keyless entry for modern buildings, allowing users to unlock doors via a Doorcode or the app. It enables instant access for guests and services, and logs all entry activity.
- Keyless building access
- Unlock with Doorcode or app
- Grant temporary access
- Automated access for services
- Activity logging
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Latch is the first smart access system that eliminates keys and automates access for everything that needs to happen at a modern building. Open your door with a Doorcode or an app, instantly provide access to all of your favorite people and services through smart Doorcodes, and record everything that happens while you’re away. Use of the app requires Latch hardware to be installed at your building. To learn more about our products visit www.latch.com. Privacy Policy: https://www.latch.com/privacy-policy Support Email: support@latch.com
Resident Experience
Manage your community living experience with this app. Access payments, submit maintenance requests with status updates, and reserve amenities. Stay connected with your neighbors and community events.
- Access payment portal
- Submit maintenance requests 24/7
- Receive maintenance status updates
- Reserve community amenities
- Connect with community
- Stay updated on community events
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Welcome home to the Resident Experience app, for residents of Greystar-managed communities. This new, cutting-edge platform provides residents with high-tech convenience at the touch of their fingertips. Through this app, residents will be able to: • Access payment portal • Submit maintenance requests 24/7 and automatically receive status updates • Reserve amenities easily, so you can enjoy them as soon as you’re ready • Connect with your community and stay up-to-date with what’s happening and much more! After downloading the app, residents will set up a profile to access their specific community.
Screenshots
Verdict
The clearest difference is rating: Latch App at 4.7 against Resident Experience's 1.4. Latch App also leads on ratings volume (155K vs 712) and review sentiment (17% vs 4%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Latch App holds the better App Store score, 4.7 against 1.4. That said, the two scores are not equally well evidenced: Latch App has 155K ratings behind it against 712, so its average is the more settled of the two. Written reviews point the same way: 17% of Latch App's written reviews are positive against 4% of Resident Experience's.
Latch App ships an update every 2 months, Resident Experience monthly. The most recent releases landed on September 24, 2026 and September 20, 2026 respectively.
| Parameter | Latch App | Resident Experience |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (155K ratings) — better | 1.4 (712 ratings) |
| Positive reviews | 17.4% of reviews — better | 4.3% of reviews |
| Number of ratings | 155K — better | 712 |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod, Apple Watch — better | iPhone, iPad |
| Requires iOS | 13.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 141 MB | 184 MB |
| Age rating | 4+ | 4+ |
| Developer | Latchable, Inc. | Greystar Real Estate Partners LLC |
Customer experience
Latch App
Resident Experience
User reviews
Latch App
From 155K App Store ratingsWhat we love
- 🚀 Convenient remote unlocking
- 🔒 Secure access control
- 👍 Ability to share access
Room to improve
- 🐛 Unreliable connectivity
- ⏱️ Slow unlock times
- 🔋 Rapid battery drain
- 🤯 Frustrating user experience
Resident Experience
From 712 App Store ratingsWhat we love
- 🚀 Easy to use
- 💡 Rewards program
- 👍 Convenient for residents
Room to improve
- 🐛 Buggy and glitchy
- 🔒 Security and privacy concerns
- 💰 Additional fees for payment methods
- 📲 Poor user interface and navigation
- 🔗 Excessive third-party integrations
Bugs and requests
Latch App
Reported bugs
3 issues- Frequent app crashes
- Inconsistent door recognition
- Session timeouts causing lockouts
Requested features
4 requests- Apple Wallet integration
- Customizable access permissions
- Improved widget functionality
- Offline mode for emergencies
Resident Experience
Reported bugs
3 issues- Login issues and account verification problems
- Inability to complete rent payments
- Compatibility problems on certain devices
Requested features
3 requests- Ability to view detailed payment history
- Option to pay rent without using third-party services
- Improved app stability and performance
In-app purchases
Latch App
No in-app purchases
Resident Experience
No in-app purchases
Questions
Is Latch App free?
Is Resident Experience free?
Which has better reviews, Latch App or Resident Experience?
Do Latch App or Resident Experience have ads?
Which is updated more often, Latch App or Resident Experience?
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