Hot Garbage
This app has login issues. Workflow and messaging issues. It’s too many to count.
A hot mess
Whomever developed and updates this app must be learning on the fly. I click payments I get a map telling me where I am...Gee Thanks. I click home in map screen and I get payments. Please hire someone
Useless
This app is rubbish. You’re better off going to the front desk and complain. I’m unable to submit maintenance request. It’s 2026, how does this app not work?!
Rent itemized Invoice
Where can you get a simple monthly itemized rent invoice? Not on this app….
Beware of this app
This is the worst app ever. Zero security. My credentials were stolen and I got spammed with thousands of emails and my miles were stolen from airline account. This app should not even be legal.
Broken app
Payment portal regularly broken.
Unable to pass BILT verification stage
I have not been able to pass the BILT verification code stage. It continues to state "for security reasons please update app to newest version"
This app is up to date. No matter what or how many times I attempt to get to payments. This app does not work.
This app is up to date. No matter what or how many times I attempt to get to payments. This app does not work.
Stop selling our data
Don’t use Bilt. Just pay rent with a cashiers check-0 risk. The amount of data collecting across everything related to properties connected with this app is beyond anything I’ve ever experienced. Bilt asks you to log into your bank account by giving your bank acct user name and password. When they experience a data breach this puts everyone’s info at risk. Not to mention the clear data harvesting grab. This is not client centered it’s venture capitalist centered. The client is the product. Don’t give them access if you can help it.
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Can’t even pay my rent…
Error every time I try to pay rent ‘
Garbage
My rent was late because the app wouldn’t load
This must be developed by 4 year old kid
My best suggestion to this App is: STOP DEVELOPING ANY APPS ANY MORE
Sketchy AF
Doesn’t work
Terrible
Honestly, one of the worst apps I’ve ever used in every sense.
Horrible
Pain in the A
Poor quality
When the app won't even let you pay then you know it's worthless
Consistently terrible app
I’ve been trying for the past two hours to pay rent. When I click on payments it takes me to a white loading screen that never actually loads. On the first of the month, your app should be accessible and ready to use. I would give zero stars. This is one of the apps that makes me want to move out of greystar managed apartments.
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The negative reviews are not user error.
Unfortunately I have not had a positive experience with this app. Simple things like ensuring that rent is posted by at least the 1st of the month isn’t even guaranteed.
It doesn’t help that Greystar is continually switching or replacing apps used for various purposes - currently to live in my building I have to have 5-6 apps.
This is just the latest, and another fail.
It doesn’t help that Greystar is continually switching or replacing apps used for various purposes - currently to live in my building I have to have 5-6 apps.
This is just the latest, and another fail.
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Discriminatory practices and theft!
I am blind and this app is extremely inaccessible. I cannot access many helpful features and the latest issue this has caused is that I was somehow charged from a debit card instead of my bank account due to this inaccessibility and I was charged a fee. I reached out to support twice and they did not respond. This is criminal and if they do not refund the fee they will be facing a massive lawsuit due to noncompliance of federal guidelines!!! This is a promise!
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Terrible
Even in this age of AI, this app is still horrible to navigate with awful UI
Very poor app
My apartment requires you to have this to put work orders in and 99% of the time it doesn’t even load on your phone, so how are you supposed to put work orders in for your apartment if it doesn’t even load they need to fix this app ASAP
