Worse customer service and order handling system
Extremely disappointing experience. Their customer service is one of the worst I have experienced. They simply do not listen to customers, even after repeated requests and explanations.
They also failed to deliver my order, resulting in a complete loss for me. Despite my efforts to resolve the issue, I did not receive the support or service I expected.
Very frustrating and disappointing. I would not recommend this company based on my experience.
They also failed to deliver my order, resulting in a complete loss for me. Despite my efforts to resolve the issue, I did not receive the support or service I expected.
Very frustrating and disappointing. I would not recommend this company based on my experience.
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Love this site
Absolutely love this site I’ve never been disappointed with anything I’ve bought can get some really good prices thank you!!!
First order
Seems a great site with good prices
Best beauty app EVER!!!
I’m obsessed with this app and the amount of products I can purchase for an amazing price.
This app is for the person who loves designer fragrances, but at bargain prices. Even cheaper than duty free!!
Not everything is cheap though but I’m super happy with everything I’ve bought for and my sister so far and the delivery is quick too. I’m not a gatekeeper, download this app NOW!!
This app is for the person who loves designer fragrances, but at bargain prices. Even cheaper than duty free!!
Not everything is cheap though but I’m super happy with everything I’ve bought for and my sister so far and the delivery is quick too. I’m not a gatekeeper, download this app NOW!!
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Professional
Perfect as always
Favourite skincare site/app!
Amazing for Korean skincare, always have amazing sales / discounts on and product selection is 10/10
Fantastic website
Fantastic products at incredible prices
Fragrances
Always real, always on time, brilliant discounts too.
Amazing Brands, prices & choice
Everything I’ve had from here has been amazing. I’ve found some
New brands that I love & the offers are fantastic
New brands that I love & the offers are fantastic
Technical problems
The app has issues which has affected my shopping experience/finding items I want. When you first open the app, the first tab at the bottom states ‘menu’. Great. There are a whole host of categories to choose from. I click ‘makeup’. Great. More categories to choose from. What isn’t great is that some categories can’t be clicked on/dont do anything when clicked. ‘Shop Now’ ‘vegan makeup’ ’Korean makeup’ ‘gifts and sets’ works - and takes me to a selection of products. However, ‘eyes’ ‘face’ ‘lips’ and ‘nails’ ‘accessories’ ‘featured brands’ do absolutely nothing when clicked on. It’s beyond annoying. Will still shop here as the prices can’t be beat- but I find the app is very buggy. Despite this I still find it more usable than the website which i have other gripes with.
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Just my look…just the best
My first stop for all my beauty wants and needs
Never let me down, fab items, the best prices, quick dispatch and no mess ups…everrrr
Never let me down, fab items, the best prices, quick dispatch and no mess ups…everrrr
So glad I found this site
Love everything about this site cheaper than shops but genuine products that arrive quickly even over Christmas period
Brilliant App
Easier to use app than the website.
Needs a bit of work
It’s laid out well but not all of the pathways work so it’s difficult to shop within categories
No Way to Fix Mistakes after Ordering! Unfair Policies and Poor Service!
I am very disappointed with this app. Once an order is placed, you cannot edit the delivery address if it is entered incorrectly, and you also cannot cancel the order. To make matters worse, they will not even process a refund for the mistake. Customer service is poor and unhelpful. For these reasons, I would give this app 1 star—if it were possible, I would give 0 stars.
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My go to for products.
I’ve been using Just my look for some time now and I cannot say enough about it. The prices are the best and I search hard for them. I have just discovered the Arabic perfume and the men’s aftershave’s they are beautiful. I’m a bit of a scent snob but tried a few after some research on not over powering ones and surprisingly enough they are really nice. Definitely recommend to you 🤩
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Fantastic company
I am a regular visitor to the brighouse branch. Absolutely love Just my look. Excellent products and prices and fantastic staff that always recommend products to tempt me. Which of course I buy 😊
Great website
Always get my orders placed easily on the app and delivery is always received quickly. Prices are good too
Loooove this App!
It’s so convenient that all the best beauty products and professional goods are in the same place, it makes it so much easier to browse 🤩
The app is too small
Open the app on an iPad and it’s the size of your phone. Used it to get the deal. Easier to look at website online rather than in app
