Free

Details

  • Released
  • Updated
  • January 16, 2023
  • November 14, 2025
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About

This app provides IT professionals with mobile access to KACE SMA for managing service desk tickets, inventory, and software deployment. End-users can also submit tickets and access the knowledge base.

Manage service desk tickets
Review inventory details
Deploy software remotely
Access Knowledge Base
Submit service desk tickets
Receive real-time alerts
Scan barcodes for assets
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What's New in KACE GO

9.1

November 14, 2025

. Minor bug fixes.

User reviews

Need to be able to type or use drop down menu

Need to be able to type or use drop down menu. In our SMA, zip code are chosen using a drop down menu. The app doesn’t allow typing in zip code so we have to scroll through thousands of emails.
This should be an easy fix.

Tracy

Great if it works

Was working and then authentication using google authentication stopped. No help online. Such great potential and something that should be expected for this type of app but quest needs to put some developer effort into it. Without a working app, the value of Kace is highly questionable.

Developer apps

FAQ

What is KACE GO?

KACE GO is a mobile application designed to provide access to the KACE SMA Appliance. It allows IT professionals to manage service desk tickets, inventory, and software deployment, while end-users can submit tickets and access the knowledge base.

What are the requirements to use KACE GO?

KACE GO requires KACE SMA version 10.1 or higher to operate. VPN connectivity may be necessary depending on your network configuration when not on a local network.

Can end-users submit tickets with KACE GO?

Yes, KACE GO allows end-users to create, review, and update service desk tickets, search for previously submitted tickets, and view attachments.

What administrative capabilities does KACE GO offer?

IT administrators can create, review, update, delete, and resolve service desk tickets, search for tickets and systems, sort tickets, view and attach photos to tickets, and search Knowledge Base articles.

Does KACE GO have ads?

No, KACE GO is free and does not contain advertisements.

What devices support KACE GO?

KACE GO is available for iPhone, iPad, and iPod devices.

How often is KACE GO updated?

The latest version of KACE GO is 9.1, which was last updated on November 14, 2025. This indicates a relatively recent update cycle.

What is the user rating for KACE GO?

KACE GO has a user rating of 3.7 stars based on 7 ratings. This suggests a generally positive but mixed user reception.