OpManager vs KACE GO

You need to run ManageEngine OpManager server to work with this app. OpManager is complete, end-to-end network monitoring software that offers advanced fault and performance management functionalities across critical IT resources such as routers, WAN links, switches, firewalls, VoIP call paths, physical servers, virtual servers, domain controllers, and other IT infrastructure devices. You are only able to access your machine setup using this app if you're already running OpManager on-premises, and you can use this app to access the machine setup from your Apple device (iPad and iPhone). This app helps data center administrators stay connected to their IT and access it from anywhere, anytime. It offers quick access to the OpManager on-premises tool to view the performance of devices and troubleshoot faults instantly. This app is not stand-alone. Features Lists all the devices in your network based on category, groups, business view, type, vendor, apps, protocol, severity. Lists alarm and their causes based on the time and severity (Critical, Attention, Trouble, Service Down) Lists all the down devices and their corresponding alarms in your network Search for a particular device in your network and know its detail and status Perform Test Monitor, Ping, Traceroute, and Workflow actions on devices Perform actions such as Clear Alarm, Acknowledge Alarm, Delete Alarm, Suppress Alarms, and Add Notes on alarms Push notifications for getting timely notifications on events that are generated in the OpManager server With the help of Siri Shortcuts, execute actions to show a list of down devices, and filter alarms based on severity, category, time, acknowledged/unacknowledged Home screen widgets to have a quick overview of alarms, down devices. Applications Manager Plugin support Ping Tools and Address Monitoring Tools Support for Https AD and SAML authentication support. Compatible with OpManager and OpManager plus versions 12400 and later. Want to try OpManager on-premises? https://www.manageengine.com/network-monitoring/download.html?appstore

Take your productivity to the next level using KACE GO! The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road. Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go. With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology. While the primary functionality of the app is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices. Note: this product requires the KACE SMA 10.1 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network. Capabilities for SMA administrators The KACE GO app gives KACE SMA administrators the following capabilities. • Create, review, update, clone, delete, and resolve a service desk ticket • Search for a ticket or a computer system • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach photos to ticket comments • Add a comment to a service desk ticket • View ticket history • Add comments to a ticket • Add work entries to a ticket • Search for Knowledge Base articles • Include a Knowledge Base article while troubleshooting an issue • Receive real-time alerts of ticket events through push notifications • Set what times of day to receive push notifications • Search and distribute active managed installations • Search for and run scripts • View and update ticket history and various fields • Launch phone dialer or email client from within service desk tickets • View detailed inventory information • View tickets associated with a machine or asset • View systems associated with a ticket • Receive server monitoring alerts from the K1000 • View monitoring alert details and sort alerts • Create service desk tickets from monitoring alerts • Create, review, update, and delete an asset • Scan a barcode to lookup / create a new asset Capabilities for KACE SMA end-users The KACE GO app gives KACE SMA end-users the following capabilities: • Create, review, or update a service desk ticket • Search for a previously submitted ticket • Sort tickets by age, priority, owner, and status • View attachments on tickets • Attach photos to ticket comments • Receive real-time alerts of ticket events through push notifications • Set what times of day to receive push notifications • Launch phone dialer or email client from within service desk tickets • View knowledge base articles