Fraudulent app
Update as of 12/29
Kachinga support responded to my email about the missing deposit. In their email they blamed my bank for the delay in crediting the account claiming my bank flagged my account incorrectly. This claim by Kachinga was false. Kachinga said they fixed the error and sure enough when I login to the app it now shows the correct available balance. My son attempted to use the card today for the first time and it was declined. I called the number on the back of the card and was told the account balance was $0.
Your funds are not safe with this company. Do not under any circumstances trust this app with your funds. You’ve been warned.
Response from developer
We’re sorry to hear about your ongoing frustration. We want to assure you that we take these concerns very seriously. We also understand how important it is to have clarity and confidence in your account. When funds are transferred via the app, they need to be moved from the wallet to the prepaid card for child accounts to be available for transactions. This ensures security and proper allocation of funds for card use. For clarity You can do this easily in the app under the wallet section. We encourage you to reach out directly if you continue to experience challenges. Please email us at Support@Kachinga.com, and we will work with you to ensure everything is resolved to your satisfaction. 12/13; We're sorry to hear that you've had some challenges during the setup process. Our support team responds quickly via email as well as on the phone. If you feel you've missed a response, please be sure to check your spam folder as well. If this was a new transfer, ACH processing is used which takes several business days. Please reach out at Support@Kachinga.com for further support.
Fraudulent app
Response from developer
We're sorry to hear that you've had some challenges during the setup process. Our support team responds quickly via email as well as on the phone. If you feel you've missed a response, please be sure to check your spam folder as well. If this was a new transfer, ACH processing is used which takes several business days. Please reach out at Support@Kachinga.com for further support.
Isn’t working anymore
Response from developer
Hello, thank you for sharing your feedback. The app is still live and available for use. If you're still encountering any issues, have any specific account related questions, please don’t hesitate to reach out to our support team at support@kachinga.com.
Isn’t working anymore
Response from developer
Hello, thank you for sharing your feedback. We understand how important our app is to you and sincerely apologize for the inconvenience caused by the recent downtime. Your security is our top priority, and we appreciate your patience during this necessary upgrade! We're pleased to share that the app has been back up and running smoothly for the past couple of weeks. If you're still encountering any issues, have any questions and/or still would like to discuss a refund, please don’t hesitate to reach out to our support team at support@kachinga.com.
