Kachinga User Reviews

Name: Kachinga
Rating: 3.77941 (68 reviews)

Kachinga

Kachinga, Inc.

📚 Education

💰 Finance

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Fraudulent app

I will amend this review if I ever hear back from support. So far this app appears to be completely fraudulent. On 12/04 I sent a deposit to the Kachinga card from my external bank. The withdrawal from my external bank to Kachinga successfully debited on 12/04. As of today that deposit has gone missing, never has credited to my Kachinga account and when I call the support number I speak to someone in another country who tells me that no deposit was ever made. When you click to email support through the app an email opens with a subject line but with no email address to send the ticket to. So far this appears to be a total scam.

Update as of 12/29
Kachinga support responded to my email about the missing deposit. In their email they blamed my bank for the delay in crediting the account claiming my bank flagged my account incorrectly. This claim by Kachinga was false. Kachinga said they fixed the error and sure enough when I login to the app it now shows the correct available balance. My son attempted to use the card today for the first time and it was declined. I called the number on the back of the card and was told the account balance was $0.

Your funds are not safe with this company. Do not under any circumstances trust this app with your funds. You’ve been warned.

Dan12945

2 years ago

Response from developer

We’re sorry to hear about your ongoing frustration. We want to assure you that we take these concerns very seriously. We also understand how important it is to have clarity and confidence in your account. When funds are transferred via the app, they need to be moved from the wallet to the prepaid card for child accounts to be available for transactions. This ensures security and proper allocation of funds for card use. For clarity You can do this easily in the app under the wallet section. We encourage you to reach out directly if you continue to experience challenges. Please email us at Support@Kachinga.com, and we will work with you to ensure everything is resolved to your satisfaction. 12/13; We're sorry to hear that you've had some challenges during the setup process. Our support team responds quickly via email as well as on the phone. If you feel you've missed a response, please be sure to check your spam folder as well. If this was a new transfer, ACH processing is used which takes several business days. Please reach out at Support@Kachinga.com for further support.

Fraudulent app

Dan12945

2 years ago

Response from developer

We're sorry to hear that you've had some challenges during the setup process. Our support team responds quickly via email as well as on the phone. If you feel you've missed a response, please be sure to check your spam folder as well. If this was a new transfer, ACH processing is used which takes several business days. Please reach out at Support@Kachinga.com for further support.

Isn’t working anymore

This app still isn’t working even after the developer left a message on my review saying the app is working. I’ve asked 3 different people and it’s still down for them. This is crazy we trust you with our money!

TheKachingaBandit

2 years ago

Response from developer

Hello, thank you for sharing your feedback. The app is still live and available for use. If you're still encountering any issues, have any specific account related questions, please don’t hesitate to reach out to our support team at support@kachinga.com.

Isn’t working anymore

TheKachingaBandit

2 years ago

Response from developer

Hello, thank you for sharing your feedback. We understand how important our app is to you and sincerely apologize for the inconvenience caused by the recent downtime. Your security is our top priority, and we appreciate your patience during this necessary upgrade! We're pleased to share that the app has been back up and running smoothly for the past couple of weeks. If you're still encountering any issues, have any questions and/or still would like to discuss a refund, please don’t hesitate to reach out to our support team at support@kachinga.com.

Doesn’t work anymore :(

Hopefully, they can fix it as we were using it to track all our kids stuff.

J_Fly_

2 years ago

No longer works

We’ve used this app for years to track our allowances, etc. but it’s just stopped working. I thought the update would help but it didn’t. It just says “Maintenance is ongoing. Please come after some time.” It’s been a couple of weeks. Disappointed.

mrs.hudson

2 years ago

free version clunky

maybe the pay version of this is great. i don’t know, and won’t be finding out.

the free version allows you to setup different chords to track, but if you miss any dates, it’s very difficult (if even possible at all) to go back and change things.

I’ve uninstalled, as this isn’t doing much more than the built-in phone calendar can do.

buppy mcfoo

2 years ago

how do u get the card

how u get the card

rieowowowoe

2 years ago

Scam

I’m trying to cancel my account. The kids are getting older and I’m going to set up checking accounts for them. Plus the app is clunky and I’ve had a lot of issues. Unfortunately, I’m trying to move the money from their accounts and my wallet into my bank, but it wont let me. Support said the kids just have to spend their money. I can’t even move the money from my wallet into my bank account because it says I have pending transfers, which I can’t pay. And even if I did, they’d have to spend it rather than transfer it out. Basically, I have no access to MY MONEY.

MattoxMBP

2 years ago

Great

Good financial app for my children.

Bark Podnar

2 years ago

Why don’t I have my card yet

So I paid for my card about 2weeks ago and it’s still not here

Kk lol buddy

3 years ago

Can’t get a card

This is the worst app I ever downloaded

JJ_Cute19

4 years ago

Only one parent?

I can’t seem to find a way for my wife and I to co-manage our kids accounts through this app. It seems having two parents who both want to share in parenting responsibilities is not in alignment with how the app is designed to work. Unless you only get that option for a small fee…?

Rus1O3

4 years ago

promising financial literacy tool that needs improvements

it has potential but needs work to be great. i had trouble during the signup process it got stuck and glitched multiple times. one negative aspect is that it forces you to use plaid for adding your bank account, which is a big privacy concern. you can assign an allowance, choose a split for disbursements (save, give, spend). but there is no info about how save and give are managed. spend is simple, the child can use the debit card to make purchases. this part works great. paid chores work in a confusing manner, and there is no ability to assign one off chores. additionally a paid chore doesnt pay per occurence in the week, the amount you set is for the entire week. so if you assign dishes 2 times per week, you need to set the price as $2 if you intended to pay $1 per chore. there is ability to assign a one off chore but its not very clear as you have to click on frequency and select once. also the app is frustratingly slow and difficult to navigate. also be prepared to wait 7-10 days for your deposits to reflect, so plan ahead of time on deposits so that you have the funds in your parent wallet to cover the payouts on saturday. as for financial literacy and the importance of work, it is a helpful tool. My child has begun asking me questions about credit, banking, and stock trading and her work ethic towards chores has reversed overnight. She is eager to work and make money now. So thats a big positive. overall i am hoping to see improvements in speed and user experience before i can truly say the app does what it intends, though it is certainly a great start. right now it is difficult but works well enough im willing to give it time to improve.

gmorris89

5 years ago

Hmmmmmmmmmmm

Good

BigWiggles

5 years ago

Credit card

I haven’t used it yet but I have a 13 year old granddaughter who needs one so I’m going to try it out

flimangio

5 years ago

I don’t know how to get a card

Card

chipnugg22

5 years ago

Almost perfect, competition doesn’t stack up

While I have not yet found the perfect kids chore/debit card, I am happy to stick with Kachinga for the time being for our family. We first tried Go Henry (no ability to set up daily tasks, just weekly or one-time) and Greenlight (pricey, complicated)…

We really like Kachinga but there are just two things that we feel could be implemented to make it perfect:

1. The lack of option to pay for a customized card. The boring purple un-customizable card is why we didn’t go with this company first. Go Henry allowed for you to select from several fun options, and Greenlight allowed you to upload your own design. Not a huge deal, but you could potentially attract more customers if this were changed.

2. Please please please (we beg you) make the option to allow the amount paid for each chore to be subdivided daily. For example, my child can earn $2 a week for keeping her room tidy. However if she doesn’t get a check mark on one day out of 7, she loses the whole $2. So if she keeps the room clean Monday and Tuesday but doesn’t do well on Wednesday, she loses the money for the entire week. Therefore, she gives up and stops trying from just having one off day. (“What’s the point?” she says, “I’ve already lost the money this week anyway”). A better option would be to penalize the child 1/7 of the $2 for each day they don’t get a check mark.

I think if those two things were changed, this app would be perfect. It’s still a great tool though. Thank you!

Carmexus

5 years ago

bad

never get my money from the chores lol

Trrrrrrsgzgsfissyidusnsjxvnxvd

5 years ago

Every kid needs this.

I wish there had been tools like this to help me learn financial skills before I needed them. This app is amazing and can help you kids understand how to be a master of money.

Meertemus