Forcing me to give a credit card
All I want to do is sign up and it will not complete the process until I give it all of my credit card information. I do not want to buy anything so there is no reason I should give them my credit card information but it will not finish my registration without providing credit card information. I thought the system could be good, but this makes me want to return it.
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Good-ish
Called quite a few times until answered but when employee did answer very helpful and very kind help through my problems. App was a little iffy but eventually did work pretty good service pretty good app. I would suggest buying unless you don’t like having to be patient on phone calls then it might be a waste of your money. Otherwise I am a huge fan love it. It’s very Useful and pretty good app compared to some other others I’ve used.
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Playback Lags
Camera works and records good quality but the playback is awful, it’ll take a few minutes to buffer and to view live footage.
Fine when it works
I bought this camera recently and boy, it doesn’t load half the time. I have it set to my living room to see my kids when I leave them with my parents to babysit. I have to close the app and reload to get a thumbnail of my camera with an updated image of what’s going on.
Scout Alarm Bought Kangaroo - All support broken
The alarms are fair, can run to SD cards, and are inexpensive. However, service went massively downhill from 2025 into 2026.
After a ton of searching around, I found that the Australian company Scout Alarm (has competing products) purchased Kangaroo Alarm. I did get some help via Scout's page. ALL support articles for Kangaroo in-app and possibly their support team are unavailable, but they still sell products and subscriptions. I've been a big user and advocate and this is a stinky oversight on the part of Scout/Kangaroo to leave all the Kangaroo customers hanging when we need help.
This is verbatim what their (Scout's CS team) said to me: "I completely understand your concern regarding the recent merger. I'm happy to let you know that your Kangaroo device will continue to function as usual. If you experience any issues with your device, please don't worry—we're here to help. Just let us know and we'll guide you through troubleshooting step-by-step."
After a ton of searching around, I found that the Australian company Scout Alarm (has competing products) purchased Kangaroo Alarm. I did get some help via Scout's page. ALL support articles for Kangaroo in-app and possibly their support team are unavailable, but they still sell products and subscriptions. I've been a big user and advocate and this is a stinky oversight on the part of Scout/Kangaroo to leave all the Kangaroo customers hanging when we need help.
This is verbatim what their (Scout's CS team) said to me: "I completely understand your concern regarding the recent merger. I'm happy to let you know that your Kangaroo device will continue to function as usual. If you experience any issues with your device, please don't worry—we're here to help. Just let us know and we'll guide you through troubleshooting step-by-step."
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