Forcing me to give a credit card
All I want to do is sign up and it will not complete the process until I give it all of my credit card information. I do not want to buy anything so there is no reason I should give them my credit card information but it will not finish my registration without providing credit card information. I thought the system could be good, but this makes me want to return it.
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Good-ish
Called quite a few times until answered but when employee did answer very helpful and very kind help through my problems. App was a little iffy but eventually did work pretty good service pretty good app. I would suggest buying unless you don’t like having to be patient on phone calls then it might be a waste of your money. Otherwise I am a huge fan love it. It’s very Useful and pretty good app compared to some other others I’ve used.
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Playback Lags
Camera works and records good quality but the playback is awful, it’ll take a few minutes to buffer and to view live footage.
Fine when it works
I bought this camera recently and boy, it doesn’t load half the time. I have it set to my living room to see my kids when I leave them with my parents to babysit. I have to close the app and reload to get a thumbnail of my camera with an updated image of what’s going on.
Scout Alarm Bought Kangaroo - All support broken
The alarms are fair, can run to SD cards, and are inexpensive. However, service went massively downhill from 2025 into 2026.
After a ton of searching around, I found that the Australian company Scout Alarm (has competing products) purchased Kangaroo Alarm. I did get some help via Scout's page. ALL support articles for Kangaroo in-app and possibly their support team are unavailable, but they still sell products and subscriptions. I've been a big user and advocate and this is a stinky oversight on the part of Scout/Kangaroo to leave all the Kangaroo customers hanging when we need help.
This is verbatim what their (Scout's CS team) said to me: "I completely understand your concern regarding the recent merger. I'm happy to let you know that your Kangaroo device will continue to function as usual. If you experience any issues with your device, please don't worry—we're here to help. Just let us know and we'll guide you through troubleshooting step-by-step."
After a ton of searching around, I found that the Australian company Scout Alarm (has competing products) purchased Kangaroo Alarm. I did get some help via Scout's page. ALL support articles for Kangaroo in-app and possibly their support team are unavailable, but they still sell products and subscriptions. I've been a big user and advocate and this is a stinky oversight on the part of Scout/Kangaroo to leave all the Kangaroo customers hanging when we need help.
This is verbatim what their (Scout's CS team) said to me: "I completely understand your concern regarding the recent merger. I'm happy to let you know that your Kangaroo device will continue to function as usual. If you experience any issues with your device, please don't worry—we're here to help. Just let us know and we'll guide you through troubleshooting step-by-step."
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Dodgy company
This company does not respond to having subscriptions cancelled. The emails go unresponded and no-one answers the multitude of calls made to contact. This company is either done or dodgy. Either way, a scam.
Do not recommend.
Do not recommend.
Kangaroo is a good one and I give them 5 stars
I am interested in your privacy policies and if you allow our videos that are recorded to be viewed by outside sources? I would hope privacy is paramount.
Camera outside
Didn’t like it it took forever to open up very disappointing
Monitor
Great
Can’t figure it out
American based company named after Australian animal. Paperwork doesn’t match app information. Can’t get it to work and I’m pretty savvy. Help ?
Dont Buy
I followed instructions per directed and I couldn't even get the thing registered. I couldn't make it past the first page without it saying sorry there's been an error if it continues to get a hold of customer service so I tried that and didn't get nowhere with that so very displeased with the merchandise will not recommend it to anybody
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Camera
Cannot get past address to set up camera. Complete waste of time. Thanks for a camera I cannot even use
Junk
No response from tech or sevices, better just return items while you can. App does not work on iPhone 14. Tech services are very poor and also not very capable.
Can’t login
App is useless. Doesn’t allow to register or login.
Junk
No response from tech or sevices, better just return items while you can.
Please do not use Kangaroo Security products
First of all, all I wanted was a video doorbell. That’s it. But in order for the app and doorbell to work you have to give your home address and grant the app location access ALWAYS. Excuse me, but no. It’s a doorbell, why do I need to give you my address? Also when you service the Australian market, use the metric system! Stop telling me I need to hold my phone 12inches away! How much is that in centimetres? And the QR scanning DID NOT WORK. It NEVER WORKED. I spent 45 minutes trying to get the QR code to scan. What a waste.
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Camera doesn’t appear in app
Camera is not viewable in the app, there is no way to view the feed. There is no customer service, there are never agents during live hours, they never call back and do not respond to emails. I paid to upgrade my account in hopes that it would solve the issue and it did not, and to cancel for a refund you need to contact customer service. I previously used Kangaroo for 6 years and it seems no one works for them anymore.
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Honestly
Honestly I wouldn’t recommend this because since I’ve had it it goes offline a lot n it doesn’t keep track of who’s coming n going it records wat eva it wants n some times I I get half of videos like someone hacked it n can control wat eva it wants
Fraud
I cancelled this service years ago and the have charged me AGAIN. You can’t cancel in the app and have to call or email them. I’ve done both in the past and I still got charged $99. I called again to cancel (within their operating hours) and was told that no representatives are available. Save yourself time and money and deal with a reputable home security brand.
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What happened to the live Camera View?
The live camera view stopped appearing in the app around a month ago. I tried calling the service number and it never connects me with anyone. Very disappointing, especially that's one of the main selling points of premium coverage.
