Worst/ Bad experience with Kapiva Support team and their delivery partner Blitz
I have already provided complete address on the website of Kapiva while ordering on it, the website accepted my order and payment, later on at the time of delivery the delivery partner declined the delivery by saying that we don’t deliver in the area, of which you have provided address, later on I edited the address and added same address again, they accepted it, however at the time of delivery the delivery executive says you have to wait in your office till 9:00 PM to receive the package otherwise he will not deliver it early, i want to ask which office timing is till 9:00 PM, this is really bad experience with KAPIVA, i would urge everyone not to get trapped in with their marketing strategies, at the time of delivery they totally fail, the app is not letting me to cancel my order, and not returning my money. If required i will opt for suitable legal action.
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Inferior Product Qualiity
My 1st and 2nd order of Kapiva Dia free were good (in-fact it had no impact on My blood sugar whatsoever) the next order was like diluted. Literally 2 bottles maxed out of 1 by adding equal amount of water. Note - All my orders were from the app. No customer care mechanism. No one to hear from you. Just some pack of tele callers who don’t have knowledge of Ayurveda to followup for next purchase.
My recommendation don’t buy. Just money making and fooling mechanism.
My recommendation don’t buy. Just money making and fooling mechanism.
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Delivery of orders
Very inefficient. Are you really serious about delivering orders received? Every day I get the same message. Morning I get a message “Item out for delivery”. Evening I get a message Delivery attempted but failed. There is always someone at home. It all seems like a joke.
Worst experience as a new customer totally frustrating
Absolutely horrible experience with Kapiva. It’s been more than 10 days and my order is still not delivered. No call, no delivery attempt, no update — nothing. This is completely unacceptable and shows zero respect for customers.
Your delivery system is clearly broken. Just check your reviews — most of them are negative about dispatch and delivery. If you don’t fix this and choose better delivery partners, you are going to lose customers because of your pathetic logistics.
I can’t even comment on the product quality because you failed to deliver it. What’s the point of selling products if you can’t even get them to customers?
Your delivery system is clearly broken. Just check your reviews — most of them are negative about dispatch and delivery. If you don’t fix this and choose better delivery partners, you are going to lose customers because of your pathetic logistics.
I can’t even comment on the product quality because you failed to deliver it. What’s the point of selling products if you can’t even get them to customers?
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Very Poor delivery service and customer care
I submitted my order around 10 days ago, but I have yet to receive the product. I have lodged a complaint, and it has been 4 days since then, but I have not received a timely response from Kapiva. It seems like there is a lack of attention towards customer service and delivery. This experience has left me feeling frustrated and undervalued as a customer. I expected a prompt resolution, especially given the assurances made during the ordering process. If this issue is not addressed soon, I may have to consider alternative options for my future purchases. I hope that my concerns will be taken seriously and that I will receive an update shortly.
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