Not good services, I paid but products is not received, customer service also not good
I order products, and showing delivered products next day, but still products not received and they are not providing my money, I ordered three products,
Its not good courier service, I will not recommend this app and service, and customer service is not good
WhatsApp customer service is not good, we are responding on WhatsApp but they telling us you r not responding, Ms Bhavya was closed conversation without solve problem
Its not good courier service, I will not recommend this app and service, and customer service is not good
WhatsApp customer service is not good, we are responding on WhatsApp but they telling us you r not responding, Ms Bhavya was closed conversation without solve problem
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Title: Extremely Poor Customer Service – Return Delayed Until Return Window Expired
I ordered Dia Free Juice, which was delivered the very next day. Before using it, we consulted kapiva’s doctor. After reviewing my mother’s medical condition and existing complications, the doctor strictly advised us not to use this juice.
Since the product was completely unopened and the seal was intact, I immediately requested a return and refund on the very same day. However, what followed was one of the worst customer service experiences I have ever had.
Despite raising multiple complaints, the company kept saying that a pickup had been scheduled, but no one actually came to collect the product. The delivery agents would give only a one-ring missed call and disconnect. When I called them back several times, they never answered.
After repeated complaints, one delivery agent finally contacted me and said, “It’s late now, I’m going home. I’ll pick it up tomorrow.” However, he never turned up the next day either.
Every time I contacted customer support, I received the same repetitive response that the complaint had been noted and the pickup would be arranged. There was no real action taken. It felt as though the company was intentionally delaying the process until the return period expired, leaving me with no option for a refund.
This has been an extremely disappointing experience. The company appears to have a strategy of delaying return requests until customers are no longer eligible for a refund.
Since the product was completely unopened and the seal was intact, I immediately requested a return and refund on the very same day. However, what followed was one of the worst customer service experiences I have ever had.
Despite raising multiple complaints, the company kept saying that a pickup had been scheduled, but no one actually came to collect the product. The delivery agents would give only a one-ring missed call and disconnect. When I called them back several times, they never answered.
After repeated complaints, one delivery agent finally contacted me and said, “It’s late now, I’m going home. I’ll pick it up tomorrow.” However, he never turned up the next day either.
Every time I contacted customer support, I received the same repetitive response that the complaint had been noted and the pickup would be arranged. There was no real action taken. It felt as though the company was intentionally delaying the process until the return period expired, leaving me with no option for a refund.
This has been an extremely disappointing experience. The company appears to have a strategy of delaying return requests until customers are no longer eligible for a refund.
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Extremely bad customer service and support
Here’s a polished and firm review you can post:
Very poor experience. I placed my order on 6 July, and it has still not been delivered. Every time I contact customer service, I am promised a new delivery date, but the commitment is never fulfilled. I have also been assured multiple times that a senior representative would call me back, but that has never happened. This same cycle has repeated more than six times. The lack of accountability, false promises, and extremely poor customer service have made this a very frustrating experience. I would not recommend ordering from them until they improve their delivery and customer support.
Very poor experience. I placed my order on 6 July, and it has still not been delivered. Every time I contact customer service, I am promised a new delivery date, but the commitment is never fulfilled. I have also been assured multiple times that a senior representative would call me back, but that has never happened. This same cycle has repeated more than six times. The lack of accountability, false promises, and extremely poor customer service have made this a very frustrating experience. I would not recommend ordering from them until they improve their delivery and customer support.
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Worst/ Bad experience with Kapiva Support team and their delivery partner Blitz
I have already provided complete address on the website of Kapiva while ordering on it, the website accepted my order and payment, later on at the time of delivery the delivery partner declined the delivery by saying that we don’t deliver in the area, of which you have provided address, later on I edited the address and added same address again, they accepted it, however at the time of delivery the delivery executive says you have to wait in your office till 9:00 PM to receive the package otherwise he will not deliver it early, i want to ask which office timing is till 9:00 PM, this is really bad experience with KAPIVA, i would urge everyone not to get trapped in with their marketing strategies, at the time of delivery they totally fail, the app is not letting me to cancel my order, and not returning my money. If required i will opt for suitable legal action.
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Inferior Product Qualiity
My 1st and 2nd order of Kapiva Dia free were good (in-fact it had no impact on My blood sugar whatsoever) the next order was like diluted. Literally 2 bottles maxed out of 1 by adding equal amount of water. Note - All my orders were from the app. No customer care mechanism. No one to hear from you. Just some pack of tele callers who don’t have knowledge of Ayurveda to followup for next purchase.
My recommendation don’t buy. Just money making and fooling mechanism.
My recommendation don’t buy. Just money making and fooling mechanism.
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