Not good services, I paid but products is not received, customer service also not good
I order products, and showing delivered products next day, but still products not received and they are not providing my money, I ordered three products,
Its not good courier service, I will not recommend this app and service, and customer service is not good
WhatsApp customer service is not good, we are responding on WhatsApp but they telling us you r not responding, Ms Bhavya was closed conversation without solve problem
Its not good courier service, I will not recommend this app and service, and customer service is not good
WhatsApp customer service is not good, we are responding on WhatsApp but they telling us you r not responding, Ms Bhavya was closed conversation without solve problem
Show more
Title: Extremely Poor Customer Service – Return Delayed Until Return Window Expired
I ordered Dia Free Juice, which was delivered the very next day. Before using it, we consulted kapiva’s doctor. After reviewing my mother’s medical condition and existing complications, the doctor strictly advised us not to use this juice.
Since the product was completely unopened and the seal was intact, I immediately requested a return and refund on the very same day. However, what followed was one of the worst customer service experiences I have ever had.
Despite raising multiple complaints, the company kept saying that a pickup had been scheduled, but no one actually came to collect the product. The delivery agents would give only a one-ring missed call and disconnect. When I called them back several times, they never answered.
After repeated complaints, one delivery agent finally contacted me and said, “It’s late now, I’m going home. I’ll pick it up tomorrow.” However, he never turned up the next day either.
Every time I contacted customer support, I received the same repetitive response that the complaint had been noted and the pickup would be arranged. There was no real action taken. It felt as though the company was intentionally delaying the process until the return period expired, leaving me with no option for a refund.
This has been an extremely disappointing experience. The company appears to have a strategy of delaying return requests until customers are no longer eligible for a refund.
Since the product was completely unopened and the seal was intact, I immediately requested a return and refund on the very same day. However, what followed was one of the worst customer service experiences I have ever had.
Despite raising multiple complaints, the company kept saying that a pickup had been scheduled, but no one actually came to collect the product. The delivery agents would give only a one-ring missed call and disconnect. When I called them back several times, they never answered.
After repeated complaints, one delivery agent finally contacted me and said, “It’s late now, I’m going home. I’ll pick it up tomorrow.” However, he never turned up the next day either.
Every time I contacted customer support, I received the same repetitive response that the complaint had been noted and the pickup would be arranged. There was no real action taken. It felt as though the company was intentionally delaying the process until the return period expired, leaving me with no option for a refund.
This has been an extremely disappointing experience. The company appears to have a strategy of delaying return requests until customers are no longer eligible for a refund.
Show more
Extremely bad customer service and support
Here’s a polished and firm review you can post:
Very poor experience. I placed my order on 6 July, and it has still not been delivered. Every time I contact customer service, I am promised a new delivery date, but the commitment is never fulfilled. I have also been assured multiple times that a senior representative would call me back, but that has never happened. This same cycle has repeated more than six times. The lack of accountability, false promises, and extremely poor customer service have made this a very frustrating experience. I would not recommend ordering from them until they improve their delivery and customer support.
Very poor experience. I placed my order on 6 July, and it has still not been delivered. Every time I contact customer service, I am promised a new delivery date, but the commitment is never fulfilled. I have also been assured multiple times that a senior representative would call me back, but that has never happened. This same cycle has repeated more than six times. The lack of accountability, false promises, and extremely poor customer service have made this a very frustrating experience. I would not recommend ordering from them until they improve their delivery and customer support.
Show more
Worst/ Bad experience with Kapiva Support team and their delivery partner Blitz
I have already provided complete address on the website of Kapiva while ordering on it, the website accepted my order and payment, later on at the time of delivery the delivery partner declined the delivery by saying that we don’t deliver in the area, of which you have provided address, later on I edited the address and added same address again, they accepted it, however at the time of delivery the delivery executive says you have to wait in your office till 9:00 PM to receive the package otherwise he will not deliver it early, i want to ask which office timing is till 9:00 PM, this is really bad experience with KAPIVA, i would urge everyone not to get trapped in with their marketing strategies, at the time of delivery they totally fail, the app is not letting me to cancel my order, and not returning my money. If required i will opt for suitable legal action.
Show more
Inferior Product Qualiity
My 1st and 2nd order of Kapiva Dia free were good (in-fact it had no impact on My blood sugar whatsoever) the next order was like diluted. Literally 2 bottles maxed out of 1 by adding equal amount of water. Note - All my orders were from the app. No customer care mechanism. No one to hear from you. Just some pack of tele callers who don’t have knowledge of Ayurveda to followup for next purchase.
My recommendation don’t buy. Just money making and fooling mechanism.
My recommendation don’t buy. Just money making and fooling mechanism.
Show more
Delivery of orders
Very inefficient. Are you really serious about delivering orders received? Every day I get the same message. Morning I get a message “Item out for delivery”. Evening I get a message Delivery attempted but failed. There is always someone at home. It all seems like a joke.
Worst experience as a new customer totally frustrating
Absolutely horrible experience with Kapiva. It’s been more than 10 days and my order is still not delivered. No call, no delivery attempt, no update — nothing. This is completely unacceptable and shows zero respect for customers.
Your delivery system is clearly broken. Just check your reviews — most of them are negative about dispatch and delivery. If you don’t fix this and choose better delivery partners, you are going to lose customers because of your pathetic logistics.
I can’t even comment on the product quality because you failed to deliver it. What’s the point of selling products if you can’t even get them to customers?
Your delivery system is clearly broken. Just check your reviews — most of them are negative about dispatch and delivery. If you don’t fix this and choose better delivery partners, you are going to lose customers because of your pathetic logistics.
I can’t even comment on the product quality because you failed to deliver it. What’s the point of selling products if you can’t even get them to customers?
Show more
Very Poor delivery service and customer care
I submitted my order around 10 days ago, but I have yet to receive the product. I have lodged a complaint, and it has been 4 days since then, but I have not received a timely response from Kapiva. It seems like there is a lack of attention towards customer service and delivery. This experience has left me feeling frustrated and undervalued as a customer. I expected a prompt resolution, especially given the assurances made during the ordering process. If this issue is not addressed soon, I may have to consider alternative options for my future purchases. I hope that my concerns will be taken seriously and that I will receive an update shortly.
Show more
Kapiva really works
Narayana Health came for a free medical check up to our VMAKS RIO community and surprisingly after using Kapiva Dia for 2 months; the report showed no indication of Diabetes. I previously spent a lot of money, effort and energy in TWINS Health to see result after struggle and also diabetes bounced after I couldn’t continue with impractical Keto siet and the coach’s taut! Thank God I found Kapiva and I will continue to use for good health and now bought another product to reduce bad cholesterol and Hope in trust and love for all the unwanted to vanish! The secrect is our body absorbs anything in liquid form more effectively and all good natural ingredients put together makes the healing. Thank you Lord Jesus Christ for Kapiva!!
Show more
Very Bad Experience
My order delivery canceled by delivery partner by stating wrong reason when I denied to take the delivery from the location which was 25 Km away from my mentioned location
I raised the complaint for the same but there is no positive response
From the chat support also customer care agent sending same message again and again like s/he answering pre set answers.
I asked to re attempt the delivery but the same is not being done and no information is given from the Kapiva team nor from the delivery partner
When i asked to refund they asked me to wait for 5-7 days to reflect the amount.
I raised the complaint for the same but there is no positive response
From the chat support also customer care agent sending same message again and again like s/he answering pre set answers.
I asked to re attempt the delivery but the same is not being done and no information is given from the Kapiva team nor from the delivery partner
When i asked to refund they asked me to wait for 5-7 days to reflect the amount.
Show more
Worst delivery service
Ordered whey protein a week ago. Initially the delivery was schedule after 3-4 days, got the message of shipment and then without any delivery attempt the status got updated to OTP not provided and delivery failed. Since then it is just fake promises of we are looking into it and deliver it asap. No update in the app can be seen. Won’t comment on the protein as I am yet to try that. But I must say I regret ordering this. Will go for some other whey protein brand definitely next time.
Show more
Poor Delivery Experience and Product Concerns
I am very disappointed with Kapiva’s delivery service. I placed an order 4 months ago and have spent a lot, but the delivery is still delayed and there is no proper tracking. This is highly unsatisfactory.
Additionally, the Kapiva Shilajit product has not worked for me, which makes the experience even more disappointing. I strongly recommend that you fix these loopholes in your service, otherwise customers will lose trust and stop buying your products.
I am still waiting for my order to be delivered—it has been a complete waste of my time, money, and trust
Additionally, the Kapiva Shilajit product has not worked for me, which makes the experience even more disappointing. I strongly recommend that you fix these loopholes in your service, otherwise customers will lose trust and stop buying your products.
I am still waiting for my order to be delivered—it has been a complete waste of my time, money, and trust
Show more
Honest Review of My Favorite Kapiva Essentials!!
I’ve been using the Kapiva Aloe Vera Amla Juice for the past 3 to 4 months, and I must say—this has become a holy grail in my wellness routine. After finishing four bottles, I can confidently say that the results are real. My skin feels noticeably smoother, with a better texture and healthy glow. Even my hair fall has reduced significantly, which is something I had been struggling with for quite some time.
Alongside the juice, I’ve been applying the Kapiva Aloe Rose Gel regularly on my face, especially at night. It’s incredibly soothing, lightweight, and hydrating—leaving my skin fresh and calm, even after long, tiring days. There’s something very comforting about this gel—the subtle rose fragrance and the cooling effect make it feel like a mini spa ritual.
Kapiva is slowly becoming a brand I trust when it comes to clean, Ayurvedic wellness and skincare. The results I’ve experienced with the Aloe Vera Amla Juice and Aloe Rose Gel are genuine and visible, and I’m looking forward to continuing this wellness journey with the rest of their range.
Alongside the juice, I’ve been applying the Kapiva Aloe Rose Gel regularly on my face, especially at night. It’s incredibly soothing, lightweight, and hydrating—leaving my skin fresh and calm, even after long, tiring days. There’s something very comforting about this gel—the subtle rose fragrance and the cooling effect make it feel like a mini spa ritual.
Kapiva is slowly becoming a brand I trust when it comes to clean, Ayurvedic wellness and skincare. The results I’ve experienced with the Aloe Vera Amla Juice and Aloe Rose Gel are genuine and visible, and I’m looking forward to continuing this wellness journey with the rest of their range.
Show more
Worst Service Ever
I placed my first order with Kapiva, but unfortunately, my experience has been disappointing. Initially, my order was canceled without any confirmation from my side. I then received a message stating that the parcel was delivered, even though I hadn’t received anything.
After raising a complaint, I received an apology and was assured that the order would be replaced. However, it has now been over 10 days, and I still haven’t received the replacement. I’ve raised follow-up complaints twice, but there has been no response from their side.
After raising a complaint, I received an apology and was assured that the order would be replaced. However, it has now been over 10 days, and I still haven’t received the replacement. I’ve raised follow-up complaints twice, but there has been no response from their side.
Show more
Very very bad service and app issues..
Very very bad service and app issues.. Service people have no knowledge on discounts and products.. they need a lot of training.... App does not have cancelation features..... Be careful while ordering... Discounts told at the beginning of ordering don't apply.. Highly priced products... Have to order minimum rs700 but after discount shipping is put back extra Rs99.
Show more
Response from developer
Hi Harvarshan! We’re truly sorry for the inconvenience you've faced. We understand your concerns and sincerely apologize for the experience. Your feedback regarding service, app issues, and the cancellation feature is valuable and will be highlighted to the concerned team. Please share your order ID and complete concern with us at escalations@kapiva.in, so we can look into it and assist you further.
Very very bad service and app issues..
Very very bad service and app issues.. Service people have no knowledge on discounts and products.. they need a lot of training....
App does not have cancelation features..... Be careful while ordering...
Discounts told at the beginning of ordering don't apply.. Highly priced products... Have to order minimum rs700 but after discount shipping is put back extra Rs99.
App does not have cancelation features..... Be careful while ordering...
Discounts told at the beginning of ordering don't apply.. Highly priced products... Have to order minimum rs700 but after discount shipping is put back extra Rs99.
Show more
Response from developer
Hi Harvardhan! We sincerely apologize for the inconvenience you’ve faced. Your feedback is valuable and helps us improve our services. We request you to kindly share the complete details of your concern at info@kapiva.in, so our team can look into the issue and assist you further.
My experience with your so called customer care
I have had a bitter experience talking to your customer support waiting annoyingly for complete 32 minutes and still not contacting .What is the fun of having that kind of customer care where you get fed up waiting such a long time. It is absolutely disastrous. Do something to improve. Will somebody reply.
Show more
Response from developer
Hi there! We deeply regret the inconvenience you faced while trying to connect with our customer support. We understand how frustrating and disappointing this experience must have been. Your concerns matter to us, and we truly appreciate your patience. Please share your issue at escalations@kapiva.in, and we will ensure it gets addressed on priority.
Worst
Please do not buy this Kapiva Dia Free Juice. In their doctor's consultation, they told me to use Kapiva Juice. Even then, after paying the money, it arrived in ten days. When I contacted Kapiva, they said it was a technical issue. Then I ordered it again for two months and it has not arrived in 16 days. There are no people who care about the fact that it will be ten days after the medicine runs out. The patient's sugar level increased due to not using the medicine. Do not trust such irresponsible people and ruin your health, friends.
Show more
Response from developer
Hi Raghu! We sincerely apologize for the experience you've had. Your trust means a lot to us, and we regret any inconvenience caused. Please share your complete concern and order ID at escalations@kapiva.in, and our team will personally look into this to resolve it at the earliest.
Quantity of the product
I am a regular costumer of the kapiva and i regularly order their products but this time i am very disappointed as i received very less quantity of shilajit gold resign although this is not my first product So i know the quantity of the product but this time i recived very less in 1299 rps…….
Note - When i contact whtsapp chat support they asked me to share weighted picture of the product , their expectation is i should go to the shop and measure the weight of the product and send them the pic seriously??????????????
I AM GOING TO DISCONTINUE THIS PRODUCT IN FUTURE
Note - When i contact whtsapp chat support they asked me to share weighted picture of the product , their expectation is i should go to the shop and measure the weight of the product and send them the pic seriously??????????????
I AM GOING TO DISCONTINUE THIS PRODUCT IN FUTURE
Show more
Response from developer
We truly apologize for the inconvenience caused, and we completely understand your frustration. Your loyalty means a lot to us, and we regret that your recent experience didn’t meet your expectations. We sincerely request you to share the order details with us at escalations@kapiva.in, and our team will look into the matter immediately. We value your feedback and will ensure that your concerns are addressed promptly. Thank you for bringing this to our attention, and we hope to resolve this issue for you as soon as possible.
Fake company fake service
Don’t purchase anything from them they confirmed the order after that never delivered the same on time they always gave fake commitments that we will resolve your problem and also their representative also dont know the actual things every time they require 48 hours i have already followed them 5-6 times still i have not received the order so dont purchase anything from these types of fake companies also their delivery partners very bad they’re not dispatching the things on time very worst experience from this company peoples…
Close it and dont play with the customers feelings..
Close it and dont play with the customers feelings..
Show more
Response from developer
We sincerely apologize for the frustration you’ve experienced with your order. Your feelings are valid, and we understand how important timely deliveries are. Please share your order details at escalations@kapiva.in so we can resolve this issue for you as quickly as possible. Thank you for your patience and understanding.
