Bad Customer service
Customer Service is Too Bad and No Replying to Customers and i will not Recommend this App to Use and their service
One of worst
They are never on time. Food is delivered cold because of the delays
Excellent service ❤️❤️❤️
They delivered on time everything is superb. Nice service by the delivery boy.
Worst app
Very laggy and slow functioning map need to improve bug fixes
Always app got closes very very slow…worst app
Always app got closes very very slow…worst app
Good
Good App, but it crashes alote specially the Grosery section. Also it needs more restaurants & choices, but still very good services.
Worst customer service
I have placed an order at 7:45 after 45 minutes you calling me and telling me that few items are not available, again i placed and new order and its almost 10 i am still waiting for my order , better i should cancel this order and raise a complaint on your shop. This is how you treat your customer ? I am waiting from past 2 hours for my order. KATCH bot customer service reply after like 5-10 minutes, not at all satisfied with the customer service and app gets hanged in between. I don’t even want to rate 1 star but they are forcing to rate.
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Scam
Restaurant increase their normal price so seems like we getting discounts but it’s a fool
Worst food delivery app
Here's a rephrased version of your review: I'm extremely dissatisfied with the Katch app for food delivery. The customer service is subpar, and representatives often argue with customers even when they're in the wrong. Delivery times are excessively long, often taking over 2 hours, and when I've complained, they've simply pointed to the app's estimated time of arrival (ETA) of 170 minutes. This is unacceptable. I've experienced these issues multiple times, with this being the third instance of delayed delivery. I believe the app should be removed from the app store until the company improves its customer service and delivery times. At the very least, they should hire a competent customer service team to address these issues and work towards providing a better experience for users.
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Worst service
I paid through katch app through farej swaleh, later farej sawleh guy asked me to pay again , i paid when i said to katch why was i charged again by catch they said bot our concern, better stay away from startups, all there customer support chat data was wiped , not sure what they are doing
Delivery problem
Very bad experience with katch to order the food as their driver are very slow and we will get very cold food at home
Don’t order
Don’t order
Poor customer care service
We have to wait 30 minutes to chat with the agent and then it will take another 20 minutes each to get reply from their end 😡😡😡😡
Poor customer service
Order food and delivery after 2 hours. Reported to customer service but still they cant find a driver or solve the issues. This happened many times not a single time this was solved or compensated by the company.
Service
Very bad service I have faced.
Order delay several times.
Wrong delivery.
Rider misbehaving too.
The app store (Apple)shall reject the updates.
Order delay several times.
Wrong delivery.
Rider misbehaving too.
The app store (Apple)shall reject the updates.
Bad Customer service
Bad Customer not Recommend and their service
Worst delivery service
This app doesn’t deserve a rating
Worst service ever
It takes 3-3.5 hrs to get your food delivered from the restaurant place even though it is prepared at restaurant end
Do not order from this app
Worst service ever
It takes 3-3.5 hrs to get your food delivered from the restaurant place even though it is prepared at restaurant end
Do not order from this app
No Refund
If cancel any order we can’t get refund.
Almost unusable
After the recent update, there are so many bugs on the app that it’s almost unusable.
Delivery Address issue
Not able to modify the existing or add new delivery address.
Katch is the best
Excellent Service and Good discounts.
Focus on this issues
Worst customer service, no proper update for ETA, time increases automatically, no proper driver allocation, customer support doesn’t answer soon. Food arrives cold. Most of the time orders delivered without being delivered.
