Late service
Response from developer
Thank you for your feedback and for appreciating our app. We apologize for the delay in order acceptance and delivery. We understand your concern and are working to improve our response time. Your patience is truly appreciated.
Reports not updated
Response from developer
We’re sorry for the inconvenience caused. We understand your concern regarding the OP report not reflecting in the app and the issue with the online complaint feature. This is not the experience we aim to provide. Please share your details with us so we can look into this and resolve it promptly.
filter
Response from developer
Thank you for your feedback. We appreciate you bringing this to our attention and apologize for any inconvenience caused due to the absence of department filters. Your suggestion is valuable, and we will share it with our team as we work towards improving the app experience and usability.
Forcing people to install app
Response from developer
Thank you for sharing your feedback. We sincerely regret the inconvenience and delay you experienced despite having an appointment. We understand how important your time is, and this is not the experience we aim to provide. Your comments regarding the OPD process have been noted and shared with the concerned team to review and improve the workflow. We appreciate your feedback.
Excellent Healthcare App – Simple & Reliable
Response from developer
Thank you for taking the time to share such detailed feedback. We’re delighted to know that the app has made managing your healthcare easier—from booking appointments to viewing reports and tracking your medical history. It’s great to hear that you find the interface clean, fast, and user-friendly. Your recommendation truly means a lot to us, and we appreciate your trust and support.
Review
Response from developer
Sorry for the inconvenience caused. Please contact our customer support at support.konnect@kauveryhospital.com with your registered details so we can address this issue as soon as possible.
Force to download the app
Response from developer
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration. Our app is completely free to download, and there are no charges associated with it. Please share more details at support.konnect@kauveryhospital.com so we can look into the issue and assist you promptly.
Can’t cancel an appointment
Response from developer
We are sorry to hear about your experience. Please note that appointments can be cancelled anytime before the scheduled date and time through the app. If you're still facing issues, we are here to help! Kindly share your detailed concern with us at Support.konnect@kauveryhospital.com or reach out to our support team directly so we can assist you further.
