Very Bad Experience, not recommend
I had a very disappointing experience with Maven MediAssist during a very difficult time for my family. Despite submitting all the required documents multiple times, the team repeatedly kept asking for the same documents again and again, causing unnecessary stress and delays.
Even after providing original reports and supporting documents, the claim process was handled very poorly. Ambulance charges were not considered, and in a death case they still applied co-pay and non-admissible deductions, whereas the policy communication clearly mentioned that hospital charges would be covered without co-pay and with admissible expenses.
The most frustrating part was that after all the follow-ups, document submissions, and waiting period, the claim was ultimately canceled.
Overall, the claim handling lacked transparency, consistency, empathy, and proper customer support.
Even after providing original reports and supporting documents, the claim process was handled very poorly. Ambulance charges were not considered, and in a death case they still applied co-pay and non-admissible deductions, whereas the policy communication clearly mentioned that hospital charges would be covered without co-pay and with admissible expenses.
The most frustrating part was that after all the follow-ups, document submissions, and waiting period, the claim was ultimately canceled.
Overall, the claim handling lacked transparency, consistency, empathy, and proper customer support.
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Claim
I have decided to drop the claim Iam glad you are constantly reminding me for submission of claim There should be option to policy holder to withdraw claim as and when he desires
May I request you once again sir to allow me to withdraw claim With regards
May I request you once again sir to allow me to withdraw claim With regards
Syed Anwar
The application is very nicely built for ease of user, Insurers are quick in there actions. Keep doing good work👍
App Need Improvement
The application is working fine overall, but one issue I noticed is that it automatically logs me out after 24 hours. I don’t know why this is happening, and it would be better if the session remained active for a longer time.
Very fast approval process
Time to time updates through sms and email. Very fast approval process. App shows all status.
Suggestion: is it possible to edit intimation so that in case of any change in treatment can be accommodate in a same intimation
Suggestion: is it possible to edit intimation so that in case of any change in treatment can be accommodate in a same intimation
