Worst experience ever - please do not ever book for a service.
I am writing to express my extreme disappointment with your service. I had booked a blood test package for me and my wife on 6th July and there was absolutely no update for the next 3 days despite multiple follow-ups. I only received a call from your escalation team after I sent an email to your CEO Ms. Neha Cherabuddi, and only then were our reports finally released.
To add to the horror, the reports shared were completely incorrect. When I raised this with your team, I was casually told it was a typo error and to my shock, a retest was refused. In a healthcare service, an incorrect report is not a typo, it is medical negligence and you are playing with people's health.
The entire escalation experience, especially the handling by Mr. Venkatesh, was absolutely disgusting, rude and non-helpful. This has been an absolutely pathetic experience and reflects a 3rd class service from a company that cannot be trusted with something as critical as health reports. I am demanding a full refund and a written explanation for this negligence.
To add to the horror, the reports shared were completely incorrect. When I raised this with your team, I was casually told it was a typo error and to my shock, a retest was refused. In a healthcare service, an incorrect report is not a typo, it is medical negligence and you are playing with people's health.
The entire escalation experience, especially the handling by Mr. Venkatesh, was absolutely disgusting, rude and non-helpful. This has been an absolutely pathetic experience and reflects a 3rd class service from a company that cannot be trusted with something as critical as health reports. I am demanding a full refund and a written explanation for this negligence.
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Unprofessional staff
I had a very disappointing experience with Doctoc C. The person who came to collect my blood sample was not professional and seemed to lack proper technique. After the blood draw, I experienced significant pain and what appears to be internal bleeding/bruising around the puncture site. The discomfort has been much worse than any previous blood test I’ve had. I expected trained and experienced staff for a home sample collection service, but this experience has made me lose confidence in their quality of care. I hope the company takes this feedback seriously and improves the training of its staff to prevent others from going through the same experience.
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Pathetic service don’t book any blood test from here.
Very bad service they don’t have manners to talk the customer. And my experience is worst when you book doctor consultation, I have not received any call and they are charging amount for that and after complaining they are saying their doctors called 3 times but not single time they are calling.
If you have serious concern found and you are relying on their test report and doctors consultation then you will die before their service reach you.
I am deleting the app and saving my time.
If you have serious concern found and you are relying on their test report and doctors consultation then you will die before their service reach you.
I am deleting the app and saving my time.
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Doctor Consultation is a SCAM
I had a truly disappointing and frustrating experience with the DoctorC app. I tried to book a consultation with a doctor, and from the very beginning, the process was a mess. After scheduling an appointment, the app would give me a missed call, but the call barely rang before it was dropped. Then, without any further explanation, they canceled the appointment. I was given the option to reschedule, so I did hoping things would improve. But when the new time came, the doctor still didn’t show up. I reached out to customer support, and they promised to call me back shortly. Yet again, I got a missed call this time, while I was holding my phone directly in my hand. They claimed multiple attempts were made, insisting I hadn’t answered, but it was simply untrue. After all this hassle, they canceled the appointment again. Honestly, it felt like a scam: I was paying for a service, and I got nothing in return. I would strongly advise others to avoid this app if you’re looking for reliable medical consultation. It’s not worth the time or money.
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Worst service
I am writing to express my absolute frustration with the abysmal service I received today.
I was instructed to remain fasting for a morning sample collection. Not only did the technician fail to show up on time, but it was also impossible to contact them. When I reached out to customer care, I was repeatedly told to wait "10 to 15 minutes," only to be told later that you could not connect with the technician at all.
Forcing a patient to prolong a medical fast due to your own operational failures is completely unacceptable and a health risk. To make matters worse, after all this hassle, I was told a refund would take 7 working days.
I should not have discomfort, waste my morning, and then wait over a week to get my money back for a service you failed to provide.
I was instructed to remain fasting for a morning sample collection. Not only did the technician fail to show up on time, but it was also impossible to contact them. When I reached out to customer care, I was repeatedly told to wait "10 to 15 minutes," only to be told later that you could not connect with the technician at all.
Forcing a patient to prolong a medical fast due to your own operational failures is completely unacceptable and a health risk. To make matters worse, after all this hassle, I was told a refund would take 7 working days.
I should not have discomfort, waste my morning, and then wait over a week to get my money back for a service you failed to provide.
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