Looks completely untrustworthy
I’m concerned about the reliability of their test reports due to several misleading experiences. Their representative said online doctor consultations were available through the app, but after booking, I was told the consultation could only be conducted by landline and would be canceled with no refund if we missed the call. The app’s Help button also disappeared, and the website does not allow reviews with 1 or 2 star, redirecting users to chat instead. I’m sharing this experience on the Apple App Store to help others make an informed decision.
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Very Disappointing Experience
I am extremely disappointed with my overall experience. The service was poor, and the staff were not helpful or professional. I expected better communication, proper support, and a satisfactory solution to my concerns, but unfortunately, none of these were provided. My issue was not handled seriously, and I felt that my time and concerns were not respected. The entire experience was frustrating and disappointing. I would strongly recommend improving customer service, communication, and staff behavior. Based on my experience, I cannot recommend this service to others. I hope the management takes this feedback seriously and makes the necessary improvements.
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Functionality Need to add
The application UI looks good overall. However, as a software developer, I noticed a missing functionality.
When I log in and add a new person/customer, the application does not ask for their mobile number. This creates an issue when I make a booking for a friend or someone else, because my phone number is shared with the booking instead of the actual customer’s phone number.
It would be better to include a mobile number field while adding a new customer/person. Then, when making a booking for someone else, that customer’s phone number can be shared instead of the logged-in user’s number.
When I log in and add a new person/customer, the application does not ask for their mobile number. This creates an issue when I make a booking for a friend or someone else, because my phone number is shared with the booking instead of the actual customer’s phone number.
It would be better to include a mobile number field while adding a new customer/person. Then, when making a booking for someone else, that customer’s phone number can be shared instead of the logged-in user’s number.
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Bad
The app is inconvenient to use and the customer service is pathetic, I repeatedly asked for the technician details for my order and they kept deflecting saying a technician was assigned and that I can find the details on the app, but nothing of that sort was available on the app and now customer service doesn’t respond. They took money in advance and are now not providing the service they charged me for. Disappointed in doctor c, you guys don’t seem to be capable of running an honest business and answering customer questions when they ask you well in advance
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Urgent: Unacceptable Last-Minute Cancellation of Appointment
Hello DoctorC Team,
I am writing to express my strong dissatisfaction with your service. I booked a home service appointment four days ago for today, 31st July.
This morning, I received a abrupt WhatsApp message stating that you cannot fulfill the appointment due to "unforeseen circumstances." Cancelling a medical appointment at the very last minute after a four-day waiting period is highly unprofessional and disrupts patient care.
Please provide an immediate explanation, confirm when my full refund will be processed, or dispatch a phlebotomist immediately to honor the booking.
I am writing to express my strong dissatisfaction with your service. I booked a home service appointment four days ago for today, 31st July.
This morning, I received a abrupt WhatsApp message stating that you cannot fulfill the appointment due to "unforeseen circumstances." Cancelling a medical appointment at the very last minute after a four-day waiting period is highly unprofessional and disrupts patient care.
Please provide an immediate explanation, confirm when my full refund will be processed, or dispatch a phlebotomist immediately to honor the booking.
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