Functionality Need to add
The application UI looks good overall. However, as a software developer, I noticed a missing functionality.
When I log in and add a new person/customer, the application does not ask for their mobile number. This creates an issue when I make a booking for a friend or someone else, because my phone number is shared with the booking instead of the actual customer’s phone number.
It would be better to include a mobile number field while adding a new customer/person. Then, when making a booking for someone else, that customer’s phone number can be shared instead of the logged-in user’s number.
When I log in and add a new person/customer, the application does not ask for their mobile number. This creates an issue when I make a booking for a friend or someone else, because my phone number is shared with the booking instead of the actual customer’s phone number.
It would be better to include a mobile number field while adding a new customer/person. Then, when making a booking for someone else, that customer’s phone number can be shared instead of the logged-in user’s number.
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Bad
The app is inconvenient to use and the customer service is pathetic, I repeatedly asked for the technician details for my order and they kept deflecting saying a technician was assigned and that I can find the details on the app, but nothing of that sort was available on the app and now customer service doesn’t respond. They took money in advance and are now not providing the service they charged me for. Disappointed in doctor c, you guys don’t seem to be capable of running an honest business and answering customer questions when they ask you well in advance
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Urgent: Unacceptable Last-Minute Cancellation of Appointment
Hello DoctorC Team,
I am writing to express my strong dissatisfaction with your service. I booked a home service appointment four days ago for today, 31st July.
This morning, I received a abrupt WhatsApp message stating that you cannot fulfill the appointment due to "unforeseen circumstances." Cancelling a medical appointment at the very last minute after a four-day waiting period is highly unprofessional and disrupts patient care.
Please provide an immediate explanation, confirm when my full refund will be processed, or dispatch a phlebotomist immediately to honor the booking.
I am writing to express my strong dissatisfaction with your service. I booked a home service appointment four days ago for today, 31st July.
This morning, I received a abrupt WhatsApp message stating that you cannot fulfill the appointment due to "unforeseen circumstances." Cancelling a medical appointment at the very last minute after a four-day waiting period is highly unprofessional and disrupts patient care.
Please provide an immediate explanation, confirm when my full refund will be processed, or dispatch a phlebotomist immediately to honor the booking.
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Think before you book
I booked a home sample collection through DoctorC on 21 July at around 8:15 AM. As instructed, I fasted for 8 hours before the test.
Around 7:00 AM, the assigned technician called and said he would arrive in 20 minutes. Just 10 minutes later, my appointment was automatically cancelled. No explanation. No call. No message.
When I called the technician, he simply said, “I have an emergency. Someone from the team will call you.” Nobody did.
I kept waiting without eating, assuming someone would at least update me. There was no communication whatsoever. Eventually, I had to find customer support myself through the app, only to end up waiting in the queue for another 45 minutes just to ask what was happening.
This experience raises serious concerns. If this can happen to me, what happens when the customer is an elderly person, a pregnant woman, or someone who is seriously ill and depending on timely medical services? In healthcare, communication and accountability are not optional—they’re essential.
My advice:
* Don’t rely solely on the scheduled appointment time.
* Consider paying only after the sample is collected, if that’s an option.
* Don’t be swayed by advertisements alone—judge a service by how it handles real customers when something goes wrong.
This experience has made me question the company’s credibility and accountability. When there is such a lack of communication around something as basic as sample collection, it’s natural to wonder whether the rest of the process is handled with the level of care and transparency that medical services require.
I’m sharing this not to attack anyone, but to make others aware and to encourage the company to improve its service standards. Healthcare providers have a responsibility to keep patients informed, especially when appointments are delayed or cancelled.
Around 7:00 AM, the assigned technician called and said he would arrive in 20 minutes. Just 10 minutes later, my appointment was automatically cancelled. No explanation. No call. No message.
When I called the technician, he simply said, “I have an emergency. Someone from the team will call you.” Nobody did.
I kept waiting without eating, assuming someone would at least update me. There was no communication whatsoever. Eventually, I had to find customer support myself through the app, only to end up waiting in the queue for another 45 minutes just to ask what was happening.
This experience raises serious concerns. If this can happen to me, what happens when the customer is an elderly person, a pregnant woman, or someone who is seriously ill and depending on timely medical services? In healthcare, communication and accountability are not optional—they’re essential.
My advice:
* Don’t rely solely on the scheduled appointment time.
* Consider paying only after the sample is collected, if that’s an option.
* Don’t be swayed by advertisements alone—judge a service by how it handles real customers when something goes wrong.
This experience has made me question the company’s credibility and accountability. When there is such a lack of communication around something as basic as sample collection, it’s natural to wonder whether the rest of the process is handled with the level of care and transparency that medical services require.
I’m sharing this not to attack anyone, but to make others aware and to encourage the company to improve its service standards. Healthcare providers have a responsibility to keep patients informed, especially when appointments are delayed or cancelled.
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Worst experience ever - please do not ever book for a service.
I am writing to express my extreme disappointment with your service. I had booked a blood test package for me and my wife on 6th July and there was absolutely no update for the next 3 days despite multiple follow-ups. I only received a call from your escalation team after I sent an email to your CEO Ms. Neha Cherabuddi, and only then were our reports finally released.
To add to the horror, the reports shared were completely incorrect. When I raised this with your team, I was casually told it was a typo error and to my shock, a retest was refused. In a healthcare service, an incorrect report is not a typo, it is medical negligence and you are playing with people's health.
The entire escalation experience, especially the handling by Mr. Venkatesh, was absolutely disgusting, rude and non-helpful. This has been an absolutely pathetic experience and reflects a 3rd class service from a company that cannot be trusted with something as critical as health reports. I am demanding a full refund and a written explanation for this negligence.
To add to the horror, the reports shared were completely incorrect. When I raised this with your team, I was casually told it was a typo error and to my shock, a retest was refused. In a healthcare service, an incorrect report is not a typo, it is medical negligence and you are playing with people's health.
The entire escalation experience, especially the handling by Mr. Venkatesh, was absolutely disgusting, rude and non-helpful. This has been an absolutely pathetic experience and reflects a 3rd class service from a company that cannot be trusted with something as critical as health reports. I am demanding a full refund and a written explanation for this negligence.
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