Sachin Tendulkar’s Name Sets High Expectations — But the Service Falls Short
To be fair, the coach has provided guidance and has been supportive. However, by the third month, there is hardly anything new to discuss. There is no fresh data or report available to properly track progress, identify improvements, or analyse what is working and what needs to change.
As a result, even during the coaching sessions, there is very little meaningful information to review from either side. The conversations can sometimes become repetitive and feel boring because there is no recorded data or analysis to make the sessions more meaningful and action-oriented.
I believe that for a coaching program to remain valuable over several months, there should be regular data, analysis, progress tracking, and new insights—not just general advice.
As a result, even during the coaching sessions, there is very little meaningful information to review from either side. The conversations can sometimes become repetitive and feel boring because there is no recorded data or analysis to make the sessions more meaningful and action-oriented.
I believe that for a coaching program to remain valuable over several months, there should be regular data, analysis, progress tracking, and new insights—not just general advice.
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NMNeeraj messon
One-Star Experience: Can’t Log In to Access My Blood Test Report
The glowing reviews are hard to reconcile with my experience. I booked and completed a blood test, but I can’t log in to the app to access my report. The app shows, “Something went wrong. Please try again.” This is a basic, essential function, and it shouldn’t fail like this.
It’s difficult to understand how the product and engineering teams allowed such a fundamental issue to persist. The team responsible for the app needs to take login reliability and access to critical health reports much more seriously. A polished rating means little when customers can’t use the service they paid for. My experience has been horrendous.
It’s difficult to understand how the product and engineering teams allowed such a fundamental issue to persist. The team responsible for the app needs to take login reliability and access to critical health reports much more seriously. A polished rating means little when customers can’t use the service they paid for. My experience has been horrendous.
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Aapr58
Horrible experience
I used this weight loss program for about a month before finally giving up, and I can honestly say it was a complete waste of both time and money.
Technical Glitches: Throughout the entire month, the app was practically unusable. Most of the times I tried to log my meals or check my plan, it threw an "internal error" message.
Customer support offered zero real solutions. Every single time I reported a bug, the standard advice was simply to uninstall and reinstall the app. Doing this constantly became tedious and disrupted tracking altogether.
For a program that is way too expensive, you expect a seamless, professional platform. Instead, you pay a premium price for an unstable app that fails to deliver.
Save your money and look elsewhere for a program that actually works—both technically and nutritionally.
Technical Glitches: Throughout the entire month, the app was practically unusable. Most of the times I tried to log my meals or check my plan, it threw an "internal error" message.
Customer support offered zero real solutions. Every single time I reported a bug, the standard advice was simply to uninstall and reinstall the app. Doing this constantly became tedious and disrupted tracking altogether.
For a program that is way too expensive, you expect a seamless, professional platform. Instead, you pay a premium price for an unstable app that fails to deliver.
Save your money and look elsewhere for a program that actually works—both technically and nutritionally.
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Pprasenjitdass
“Booked a fasting sugar test, fasted all night — no one showed up, no one cared”
I had a very bad experience with the Sugar Fit app. I booked a blood sugar test and paid the full amount upfront. Since it was a fasting test, I hadn’t eaten anything since the previous night. But no one showed up to collect the sample, and nobody even called to inform me.
When I contacted support, they simply said this wasn’t their concern and told me to raise a ticket. If a support number is listed, the least they can do is check the status and give a proper explanation for why the sample collection didn’t happen. Brushing off a paying customer like this — after making them fast for nothing — is unacceptable.
This was one of the worst experiences I’ve had with a service app.
When I contacted support, they simply said this wasn’t their concern and told me to raise a ticket. If a support number is listed, the least they can do is check the status and give a proper explanation for why the sample collection didn’t happen. Brushing off a paying customer like this — after making them fast for nothing — is unacceptable.
This was one of the worst experiences I’ve had with a service app.
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VJVinayak jog
Response from developer
Hi Vinayak, Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized.
Big fraud
They support only when we buy product from them I purchased Shugar Fit cgm from TATA 1 but it went crashed while after installing
I got a call from Shugar Fit and they confirm that they will be taking it back and sending a new one. It’s not more than 20 days and so-called coaches. Also confirming that Ccm should not be will take very long time for replacement. It’s our hard and Money trusted with them. More over the coach also is very very casual. They don’t have time to talk to us. They just for formality. They will call then disconnect so be very clear value purchase this things that these people I was continuously called and forced to buy injections. So I really very much upset the way Shugar Fit is treating their customers.
I got a call from Shugar Fit and they confirm that they will be taking it back and sending a new one. It’s not more than 20 days and so-called coaches. Also confirming that Ccm should not be will take very long time for replacement. It’s our hard and Money trusted with them. More over the coach also is very very casual. They don’t have time to talk to us. They just for formality. They will call then disconnect so be very clear value purchase this things that these people I was continuously called and forced to buy injections. So I really very much upset the way Shugar Fit is treating their customers.
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Xxxxpremxxx
Response from developer
Hi Prem, thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized.
