Major sync issues
Major sync issues - never get to see the sugar readings when you need it. Many times you have to go through a whole loop of unpairing, uninstalling the app and repairing to read the sugar readings. If a ticket is raised, it will always get closed that readings are available - obviously I have done a lot of work to get the readings by uninstalling, unpairing etc… tickets are never investigated properly to see what the actual issue was. I’ve never spoken to a human for all the 10+ tickets I have raised and the issue happens daily. How is the ticket resolved without talking to me,
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Response from developer
Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized.
Regarding the CGM of Sugarfit
At The Sugarfit Diabetes Management Webinar the sales customer care do not make it clear, that in the term of 1 year you join by paying for the entire year of the programme of Diabetes Reversal they will provide only 1 CGM (continuous glucose monitoring) device which last only for 15 days and then you have to pay extra Rs500 every month purchase the Gold Membership and keep purchasing the CGM every 15 days at a quiet high cost , if you want to monitor your blood glucose without pricking your finger for blood to use on a blood glucose monitor. Without CGM your blood glucose cannot be automatically be highlighted on the Sugarfit app where it’s linked and with readings the Health & Fittness Coach can help a diabetic to make changes in diet, medicine, exercise etc. to improve insulin sensitivity.
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Response from developer
Hi there, Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized.
Unsatisfactory
Sugarfit’s team appears quite disorganized, with a noticeable lack of coordination when it comes to supporting customers. While they claim to guide you throughout the entire journey, it is extremely difficult to book appointments with doctors, nurses, or coaches. Even after receiving the medication, there was no clear guidance provided on how to use it, leaving me uncertain about the next steps. Additionally, having to manually schedule every interaction with the team makes the overall process tedious and inconvenient. Overall, it has been a very disappointing experience.
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Response from developer
Dear TAISSW, Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized.
Veee1234
It’s been a month and haven’t received çgm yet, be careful
Veee1234
It’s been a month and haven’t received çgm yet, be careful
Too many sellers too less support
The App is trying to sell products on a voracious speed through their webinars. However, the staff that deals with deliveries & support has no idea what a customer has ordered & how to process the orders. A case in point is purchase of Two CGMs along with SugarFree Products on 14Dec25 after attending a webinar. Two CGMs were delivered but the SugarFree Products were not. Even after a passage of One Month only one batch of Five Sugar Free products were delivered in two batches after raising the matter a number of times through their App. The second order continues to remain undelivered and no further updates are made available. The raising of tickets also yields nothing as the ticket is self resolved without any attempts by back office team on delivery, updates or Refunds. It is recommended that one shouldn’t order any item after attending any webinar
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Response from developer
Dear OSHNIL, We’re grateful for your balanced feedback. It’s clear that certain aspects of your experience went well, and others left room for improvement. At Sugar.fit, we are continually evolving based on data and patient input. We’ve noted your concerns and will work on enhancements wherever needed.
Pathetic Service and delivery
They just don’t care, ordered cgm which never got delivered, zero support. It seems a scam! Avoid
Don’t recommend to anyone
please for God sake after sign up with Sugarfit take patients serious ,senior citizens are enrolled ,initially after sign up and can was out of stock and after 1month we got can without sticker they installed and then it’s showing drastic high and low .No proper coach and No follow-up .
After informing Neha Kapoor she did not change coach .all are sales people sitting in Sugarfit .
Please refund the amount .sales people are rude .cgm is not working good .no respect to our feedback and pts .please take twin and forelock they are good .sugarfit is worst .please refund otherwise will file a case for refund .
After informing Neha Kapoor she did not change coach .all are sales people sitting in Sugarfit .
Please refund the amount .sales people are rude .cgm is not working good .no respect to our feedback and pts .please take twin and forelock they are good .sugarfit is worst .please refund otherwise will file a case for refund .
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Response from developer
Dear Arbiahani , Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized.
Be careful ; Harassment
Do not download this app even by mistake; I had dropped out of this program and now since last two years I am getting spam calls from various different numbers for ‘renewal program’ I keep blocking their numbers but some they call with a different number. If you do not pick they call you repeatedly until you pick. If you block a number they will call you from a different number until you pick. What a nuisance. Next time I will join their renewal webinar and blast at them
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Response from developer
We sincerely apologize for the inconvenience caused. Kindly share your registered contact details, and our team will connect with you at the earliest. Thank you for your understanding.
Spamm
be careful before you sign into this app, they will harass you with 1 million calls from 1 million different numbers. I have been getting these calls for the last six months and I can account for at least 72 blocked numbers from this company. Be careful before you sign into this app, they will harass you with a million calls from a million different numbers. I have been getting these calls for the last six months and I can account for at least 72 blocked numbers from this company.
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Stop calling me!!
Can you stop calling me 100,000 times a day please?!
Type-1
Is it possible to cure or control the Diabetes
Extremely Disappointed – Poor Service and False Delivery Claims
I subscribed to SugarFit around 15th March 2025 for my mother, paying ₹36,000 for what was promised to be a one-year program including Continuous Glucose Monitors (CGMs) and dedicated support. Unfortunately, this has been one of the worst service experiences I’ve ever had. Despite their assurance that CGMs would be delivered, we never received them. When I reached out to their customer support, they falsely claimed that the CGMs had already been delivered and even showed a fake proof of delivery with a forged signature and no ID proof provided. The signature shown was nothing more than random scribbling—not from me or any of my family members. I have followed up multiple times ever since, but every time I’m met with the same canned response that the CGMs were delivered. They have provided no resolution, no redelivery, and no meaningful support. SugarFit’s promises about sugar reversal and proactive health monitoring are meaningless if they can’t even manage basic logistics and customer service. For such a high cost, I expected professionalism and accountability—what I got instead was negligence and dishonesty. I’m writing this review to warn others. Please do not fall for their promises. The service is unreliable, and once they have your money, you're left in the dark. Avoid SugarFit at all costs.
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Not recommended
The marketing team Vignesh, he gave me the false promises and told that the Sugar reversal program at first one week, everything went good after that the dietician will not check about that you’re following the diet or no, and I tried to consult the doctor also, but there was no slots to book ,I tried to cancel my subscription but there was no option they told to wait for 6 months and they told me you have the option of pause this is the worst purchase I have ever made ?
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Response from developer
Dear Settlement Shreyas, Thank you for taking the time to share your concerns. We sincerely regret the inconvenience you’ve faced. Your feedback helps us strengthen our clinical and service standards, you can write to us at hello@sugarfit.com. We’re here to ensure your care remains comprehensive and personalized.
Terrible service of continuous glucose monitoring sensors
I purchased CGM service with 4 sensors for one year service in November 84. I was never told that sensors may expire and need to inform for replacement before one month of expiry. Even the person who came to install the 1st sensor also delivered me three extra sensors and asked to keep them securely. He also never informed about the replacement policy at the time of handover. 1st CGM sensor worked well. It was in early March, 25 only when I planned to use the 2nd sensor, my coach asked me to check sensor validity and request for replacement before one month of expiry ( if required). I found all sensors expired in February 25. I posted request for support and received reply that replacement not possible as sensors already expired. I am surprised because this replacement policy was never told to me during initial tele sales call and also during handover of sensors. I request all future customers not to be allured for some minor discount on multiple sensor price because of above suppression of facts during selling. I must say that this app is very good and CGM is an excellent tool for monitoring but be very very careful about such loopholes.
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Worst Service and False promises
The hash tag itself is a fake “ Your Path Back From Diabetes” it is never gonna happen. The marketing team will give false promises, like you can eat wherever you want and decrease your sugar levels but after joining they will cut down your food. They will say you can decrease your medicines and after joining they say you can’t cut down your medicines completely. They promised if there is no progress or if you are unwilling to continue, we can cancel after 6months. As I see no progress, I requested for cancellation and they say we can only pause but not cancel. So it’s a complete waste of time and money. I wasted by 30,000 for taking 1year of subscription. Even the CGM machines are fake, my sugar levels show very high than the direct diagnosis. Please don’t waste your valuable time and money.
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Fraud company
Not a good experience overall and suggest others to avoid this trap. First they dont have good coaches only few are good, rest of all are frshers and just doing time pass with their half cooked knowledge, second after paying money they change coach in between without asking, no support at all waste of money only
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Scope for improvement
The app and entire ecosystem is very good for blood sugar control and is highly recommended! CGM insights are very good. Although I feel that the sensor itself can be upgraded (there are much better ones in the US or UK). My only suggestion is that they should connect with apps such as apple health, MyFitnesspal etc.. and import/export data.
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Very worst team
I requested for telugu nutrionist but after 20 days it was assigned and the nutrionist is also not suggesting anything to do. These people just looted up my money and I asked for stop of emi but its been 2 months still no response. Very worst app. We got drowned like anything and just these sales people doesnt even respond for our queries. I really got a bad experience🤯😡
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waste money and time
don' t go sugarfit. din't wast your tine. before paying money they were follow up number of times and after paying the money. tyey were not yet responded. after paying the money that people told me within 25 hours blod test and coach and doctor appointment and cgm installation done, but nit done with in one week also. after installing cgm no one conctacted me. i am trying to book coach slots are not avialable till 20 days
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