Happy pet parents
I highly recommend this veterinary hospital to every pet parent looking for trustworthy, compassionate, and excellent veterinary care. Thank you for treating Bella with so much love and making us feel that she was in safe hands. 🐾❤️
Thank you for taking such wonderful care of my little princess, Bella! 🐱💕
Thank you for taking such wonderful care of my little princess, Bella! 🐱💕
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BTBella Tejal
Extremely Disappointing Experience – Misleading Charges and Zero Compassion for Stray Animals
My first experience with Vetic was absolutely horrible. I booked an appointment for a stray cat with a wound on its paw and was clearly informed that the ₹399 fee covered the treatment provided by the vet, excluding prescription medicines or tablets.
The appointment was scheduled for 6:10 PM, but the vet arrived only around 6:50 PM. We had to hold a stray cat in pain while waiting, and my father was bitten in the process and now needs rabies injections.
To my shock, the final bill came to approximately ₹3,000 for basic wound cleaning and injections. Nobody informed me beforehand that each injection would cost around ₹699 or that the charges would add up to this amount. Had I known, I would have taken the cat to a nearby clinic.
The customer support experience was equally terrible. I was repeatedly put on hold, transferred between teams, and spoken to rudely when I questioned the charges and asked about a discount for strays.
What was even more frustrating was the follow-up call. The representative initially mentioned that Vetic provides a 10% discount for stray animals. When I asked him to apply the discount to my bill, he suddenly said it was available only at the clinic, not for home visits. The information kept changing depending on the situation, and nobody had communicated this clearly when I booked the appointment. It genuinely felt like they were changing their policy to suit their convenience.
The representative simply thanked me for my feedback without offering any resolution and seemed eager to end the call.
This is not just about the money. It is about misleading communication, unexpected charges, delayed service, and a complete lack of compassion and professionalism. If the charges and discount policies had been explained honestly, I could have made an informed decision.
Vetic needs to improve its pricing transparency, customer service, and communication regarding stray animal treatment. This was my first experience, and it has been disappointing enough to ensure I will not use their services again
The appointment was scheduled for 6:10 PM, but the vet arrived only around 6:50 PM. We had to hold a stray cat in pain while waiting, and my father was bitten in the process and now needs rabies injections.
To my shock, the final bill came to approximately ₹3,000 for basic wound cleaning and injections. Nobody informed me beforehand that each injection would cost around ₹699 or that the charges would add up to this amount. Had I known, I would have taken the cat to a nearby clinic.
The customer support experience was equally terrible. I was repeatedly put on hold, transferred between teams, and spoken to rudely when I questioned the charges and asked about a discount for strays.
What was even more frustrating was the follow-up call. The representative initially mentioned that Vetic provides a 10% discount for stray animals. When I asked him to apply the discount to my bill, he suddenly said it was available only at the clinic, not for home visits. The information kept changing depending on the situation, and nobody had communicated this clearly when I booked the appointment. It genuinely felt like they were changing their policy to suit their convenience.
The representative simply thanked me for my feedback without offering any resolution and seemed eager to end the call.
This is not just about the money. It is about misleading communication, unexpected charges, delayed service, and a complete lack of compassion and professionalism. If the charges and discount policies had been explained honestly, I could have made an informed decision.
Vetic needs to improve its pricing transparency, customer service, and communication regarding stray animal treatment. This was my first experience, and it has been disappointing enough to ensure I will not use their services again
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DRDisappointed Pet Rescuer
Horrible Service
I booked their home visit of a paid costing and then they came in the costing and just test and normal injections which normal medical store cost 30-50 rupees for that they are charging 400 rupees. It was such a horrible experience I am pregnant because of which booked their home visit vet and these people sit in my hall and demand some random amount to be made without which they will not leave the like some goons. When I asked I need to talk to customer support please guide me with the number they did not have that too and told me to search for it myself.
When I told them I can’t just full day please leave and we can sort this over the call once I can vetic team they simply refused.
NEVER GOING TO BOOK FROM HERE EVER IN MY LIFE.
When I told them I can’t just full day please leave and we can sort this over the call once I can vetic team they simply refused.
NEVER GOING TO BOOK FROM HERE EVER IN MY LIFE.
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Ppiaverma
⭐ 1/5 – Absolutely NOT Recommended
We took our 8-month-old Maggie to Vetic, Wakad for her first-ever spa bath at Vetic on 24th August.
Before this, we had given Maggie many baths at home, approximately every 10–15 days, and we had never faced any fungal infection or similar skin problem.
Unfortunately, shortly after her first spa bath at Vetic, Maggie developed a fungal skin infection. This is extremely concerning and disappointing for us as pet parents.
Vetic did provide a free OPD consultation, but the prescribed medicines cost us around ₹1,000, creating an additional and unexpected expense for us after the spa service.
We trusted Vetic to provide a safe, hygienic and professional grooming experience for our puppy. Instead, we ended up dealing with a fungal infection, medication expenses, and unnecessary stress for Maggie.
We cannot say with absolute certainty that the spa bath caused the infection, but the timing and the fact that this was her first spa bath at Vetic, despite having had many baths at home without any such issue, are extremely concerning.
Based on our experience, Vetic Wakad is absolutely NOT recommended for pet spa/bathing services.
NOT RECOMMENDED.
Before this, we had given Maggie many baths at home, approximately every 10–15 days, and we had never faced any fungal infection or similar skin problem.
Unfortunately, shortly after her first spa bath at Vetic, Maggie developed a fungal skin infection. This is extremely concerning and disappointing for us as pet parents.
Vetic did provide a free OPD consultation, but the prescribed medicines cost us around ₹1,000, creating an additional and unexpected expense for us after the spa service.
We trusted Vetic to provide a safe, hygienic and professional grooming experience for our puppy. Instead, we ended up dealing with a fungal infection, medication expenses, and unnecessary stress for Maggie.
We cannot say with absolute certainty that the spa bath caused the infection, but the timing and the fact that this was her first spa bath at Vetic, despite having had many baths at home without any such issue, are extremely concerning.
Based on our experience, Vetic Wakad is absolutely NOT recommended for pet spa/bathing services.
NOT RECOMMENDED.
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AAnishelar
Avoid Vetic
Please avoid vetic sector 49. They are always focused into how much maximum you can be charged and even drop to the level of false diagnosis and recommending life threatening steroids just because they are expensive.
Also grooming services have increasingly shown cost cutting by the quarter, to the point where they are now turning off air conditioners without considering needs of pets, charging excessive amounts such as INR300 for an oil rub when the entire bottle costs less than that. Vetic, specially the outlet in Noida Sector 49 has dropped to a level below comfort to cheap practices.
Also grooming services have increasingly shown cost cutting by the quarter, to the point where they are now turning off air conditioners without considering needs of pets, charging excessive amounts such as INR300 for an oil rub when the entire bottle costs less than that. Vetic, specially the outlet in Noida Sector 49 has dropped to a level below comfort to cheap practices.
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DDev1301
