Urgent: Unacceptable Last-Minute Cancellation of Appointment
Hello DoctorC Team,
I am writing to express my strong dissatisfaction with your service. I booked a home service appointment four days ago for today, 31st July.
This morning, I received a abrupt WhatsApp message stating that you cannot fulfill the appointment due to "unforeseen circumstances." Cancelling a medical appointment at the very last minute after a four-day waiting period is highly unprofessional and disrupts patient care.
Please provide an immediate explanation, confirm when my full refund will be processed, or dispatch a phlebotomist immediately to honor the booking.
I am writing to express my strong dissatisfaction with your service. I booked a home service appointment four days ago for today, 31st July.
This morning, I received a abrupt WhatsApp message stating that you cannot fulfill the appointment due to "unforeseen circumstances." Cancelling a medical appointment at the very last minute after a four-day waiting period is highly unprofessional and disrupts patient care.
Please provide an immediate explanation, confirm when my full refund will be processed, or dispatch a phlebotomist immediately to honor the booking.
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Think before you book
I booked a home sample collection through DoctorC on 21 July at around 8:15 AM. As instructed, I fasted for 8 hours before the test.
Around 7:00 AM, the assigned technician called and said he would arrive in 20 minutes. Just 10 minutes later, my appointment was automatically cancelled. No explanation. No call. No message.
When I called the technician, he simply said, “I have an emergency. Someone from the team will call you.” Nobody did.
I kept waiting without eating, assuming someone would at least update me. There was no communication whatsoever. Eventually, I had to find customer support myself through the app, only to end up waiting in the queue for another 45 minutes just to ask what was happening.
This experience raises serious concerns. If this can happen to me, what happens when the customer is an elderly person, a pregnant woman, or someone who is seriously ill and depending on timely medical services? In healthcare, communication and accountability are not optional—they’re essential.
My advice:
* Don’t rely solely on the scheduled appointment time.
* Consider paying only after the sample is collected, if that’s an option.
* Don’t be swayed by advertisements alone—judge a service by how it handles real customers when something goes wrong.
This experience has made me question the company’s credibility and accountability. When there is such a lack of communication around something as basic as sample collection, it’s natural to wonder whether the rest of the process is handled with the level of care and transparency that medical services require.
I’m sharing this not to attack anyone, but to make others aware and to encourage the company to improve its service standards. Healthcare providers have a responsibility to keep patients informed, especially when appointments are delayed or cancelled.
Around 7:00 AM, the assigned technician called and said he would arrive in 20 minutes. Just 10 minutes later, my appointment was automatically cancelled. No explanation. No call. No message.
When I called the technician, he simply said, “I have an emergency. Someone from the team will call you.” Nobody did.
I kept waiting without eating, assuming someone would at least update me. There was no communication whatsoever. Eventually, I had to find customer support myself through the app, only to end up waiting in the queue for another 45 minutes just to ask what was happening.
This experience raises serious concerns. If this can happen to me, what happens when the customer is an elderly person, a pregnant woman, or someone who is seriously ill and depending on timely medical services? In healthcare, communication and accountability are not optional—they’re essential.
My advice:
* Don’t rely solely on the scheduled appointment time.
* Consider paying only after the sample is collected, if that’s an option.
* Don’t be swayed by advertisements alone—judge a service by how it handles real customers when something goes wrong.
This experience has made me question the company’s credibility and accountability. When there is such a lack of communication around something as basic as sample collection, it’s natural to wonder whether the rest of the process is handled with the level of care and transparency that medical services require.
I’m sharing this not to attack anyone, but to make others aware and to encourage the company to improve its service standards. Healthcare providers have a responsibility to keep patients informed, especially when appointments are delayed or cancelled.
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Worst experience ever - please do not ever book for a service.
I am writing to express my extreme disappointment with your service. I had booked a blood test package for me and my wife on 6th July and there was absolutely no update for the next 3 days despite multiple follow-ups. I only received a call from your escalation team after I sent an email to your CEO Ms. Neha Cherabuddi, and only then were our reports finally released.
To add to the horror, the reports shared were completely incorrect. When I raised this with your team, I was casually told it was a typo error and to my shock, a retest was refused. In a healthcare service, an incorrect report is not a typo, it is medical negligence and you are playing with people's health.
The entire escalation experience, especially the handling by Mr. Venkatesh, was absolutely disgusting, rude and non-helpful. This has been an absolutely pathetic experience and reflects a 3rd class service from a company that cannot be trusted with something as critical as health reports. I am demanding a full refund and a written explanation for this negligence.
To add to the horror, the reports shared were completely incorrect. When I raised this with your team, I was casually told it was a typo error and to my shock, a retest was refused. In a healthcare service, an incorrect report is not a typo, it is medical negligence and you are playing with people's health.
The entire escalation experience, especially the handling by Mr. Venkatesh, was absolutely disgusting, rude and non-helpful. This has been an absolutely pathetic experience and reflects a 3rd class service from a company that cannot be trusted with something as critical as health reports. I am demanding a full refund and a written explanation for this negligence.
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Unprofessional staff
I had a very disappointing experience with Doctoc C. The person who came to collect my blood sample was not professional and seemed to lack proper technique. After the blood draw, I experienced significant pain and what appears to be internal bleeding/bruising around the puncture site. The discomfort has been much worse than any previous blood test I’ve had. I expected trained and experienced staff for a home sample collection service, but this experience has made me lose confidence in their quality of care. I hope the company takes this feedback seriously and improves the training of its staff to prevent others from going through the same experience.
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Pathetic service don’t book any blood test from here.
Very bad service they don’t have manners to talk the customer. And my experience is worst when you book doctor consultation, I have not received any call and they are charging amount for that and after complaining they are saying their doctors called 3 times but not single time they are calling.
If you have serious concern found and you are relying on their test report and doctors consultation then you will die before their service reach you.
I am deleting the app and saving my time.
If you have serious concern found and you are relying on their test report and doctors consultation then you will die before their service reach you.
I am deleting the app and saving my time.
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Doctor Consultation is a SCAM
I had a truly disappointing and frustrating experience with the DoctorC app. I tried to book a consultation with a doctor, and from the very beginning, the process was a mess. After scheduling an appointment, the app would give me a missed call, but the call barely rang before it was dropped. Then, without any further explanation, they canceled the appointment. I was given the option to reschedule, so I did hoping things would improve. But when the new time came, the doctor still didn’t show up. I reached out to customer support, and they promised to call me back shortly. Yet again, I got a missed call this time, while I was holding my phone directly in my hand. They claimed multiple attempts were made, insisting I hadn’t answered, but it was simply untrue. After all this hassle, they canceled the appointment again. Honestly, it felt like a scam: I was paying for a service, and I got nothing in return. I would strongly advise others to avoid this app if you’re looking for reliable medical consultation. It’s not worth the time or money.
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Worst service
I am writing to express my absolute frustration with the abysmal service I received today.
I was instructed to remain fasting for a morning sample collection. Not only did the technician fail to show up on time, but it was also impossible to contact them. When I reached out to customer care, I was repeatedly told to wait "10 to 15 minutes," only to be told later that you could not connect with the technician at all.
Forcing a patient to prolong a medical fast due to your own operational failures is completely unacceptable and a health risk. To make matters worse, after all this hassle, I was told a refund would take 7 working days.
I should not have discomfort, waste my morning, and then wait over a week to get my money back for a service you failed to provide.
I was instructed to remain fasting for a morning sample collection. Not only did the technician fail to show up on time, but it was also impossible to contact them. When I reached out to customer care, I was repeatedly told to wait "10 to 15 minutes," only to be told later that you could not connect with the technician at all.
Forcing a patient to prolong a medical fast due to your own operational failures is completely unacceptable and a health risk. To make matters worse, after all this hassle, I was told a refund would take 7 working days.
I should not have discomfort, waste my morning, and then wait over a week to get my money back for a service you failed to provide.
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No Show, No Call – Very Unprofessional
Extremely disappointed with DoctorC. I had a health check-up booked, but no one showed up, and I didn’t receive a single call or update. To make it worse, they canceled the appointment from their end without even informing me. Completely unprofessional and a huge waste of time—definitely not what I expected.
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All Fake Misleading Reports
Out of all medical report apps this is the worst, all my reports values are too far from actual not even near the actual report tested from genuine lab tests. All my family had takes test, none of their reports are genuine. They are randomly inserting values in the reports manually it seems and no proper customer care service, if u want to lose time, money and sample blood go with these worst services, i’m sure u gonna regret later. Government should ban this app
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Don’t waste time booking from this application
No one waste application they don’t have early schedule and even after scheduling there team does not showing up just give you a missed call and then later put the blame in you telling that Customer told to reschedule waste customer support also after booking there is no message nothing on what is the status ho for other Brands as there Technician are also SCAMMERS they don’t show up And CUSTOMER SUPPORT is also the same.
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They cancelled last moment
They made me pay and booked the appointment.. I've cleared my schedule and waiting for them by following 8 hours fasting.. in the last minute, they cancelled because they don't offer service in my area. Which is just 2kms from their service area. I offered extra charges but they just want to cancel it first. Waste of my time
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Completely Wrong Reports, Very Risky Service
Total reports are wrong.
10 days ago, we tested hemoglobin and it showed 7. Due to some other issues, we couldn’t visit the hospital. Today, because the symptoms became very serious, we decided to test again through Doctor C before consulting a doctor. But now Doctor C is showing 10.7 hemoglobin, even though we did not take any medicines or treatment in between.
How is this possible?
How can a testing service give such fake and inaccurate results? These wrong values can put patients’ lives at serious risk. Very disappointed and shocked by this kind of service.
I don’t understand how actresses promote this kind of app without checking the quality. These ads mislead people when the reports are totally inaccurate and dangerous.
10 days ago, we tested hemoglobin and it showed 7. Due to some other issues, we couldn’t visit the hospital. Today, because the symptoms became very serious, we decided to test again through Doctor C before consulting a doctor. But now Doctor C is showing 10.7 hemoglobin, even though we did not take any medicines or treatment in between.
How is this possible?
How can a testing service give such fake and inaccurate results? These wrong values can put patients’ lives at serious risk. Very disappointed and shocked by this kind of service.
I don’t understand how actresses promote this kind of app without checking the quality. These ads mislead people when the reports are totally inaccurate and dangerous.
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No proper service they are asking to reschedule
I have given appointment time 9:00 AM for 4 of us (family) and I have asked them not to eat anything and no one firstly responded in the team and no one contacted and I am constantly approaching them, now contact support is asking me to reschedule and what if they do same thing next time??? Bad experience
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Doctor c blood test
I am very disappointed with today’s experience. My appointment was scheduled at 6:45 AM, and I arrived fasting as instructed. Even after waiting till 8:00 AM, no technician was available and there was absolutely no response or communication from the clinic. This kind of delay is unacceptable, especially for fasting patients. Proper scheduling and basic updates to patients are very important. I hope the clinic improves its coordination and respects the patient’s time in the future.
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Reports will be generated too late
They will generate the reports very late despite having very high prices that their competitors. If you have any doctor appointments scheduled which are dependent on reports from them better choose other app over this. And the customer service is vary pathetic where give answers in an arrogant way for your questions
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Worst service I have ever opted for
This was the first time that I have booked under their offer. Booking was done on 29th for 31st that is today morning at 7.50am. It’s 8.15am no one turned up and they are saying I had spoken to some person of their team and have asked for rescheduling. Yesterday evening there was an email and what’s app asking to rescheduling the appointment. No one called for the same. I was fortunate enough that I had not paid and now I had to book it from other service provider who will be coming at 10am and will have to wait for him, stay on fasting for more time and also had to take half day at office. Do not trust such new apps. They do not know value of time and medical industry.
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Service quality
Prompt , Responsive, skilled
DoctorC is Unprofessional, Not Reliable and Fake. Don’t Trust
Terrible experience — both the service and customer support are extremely poor. The company is completely unreliable. They said they were upgrading the test from ₹299 to ₹399, but ended up charging for both ₹299 and ₹399. They also claimed that sample collection was free, but added extra charges later. The blood collection agent didn’t disclose the final price beforehand — only revealed the inflated amount after collecting the sample. Overall, a very disappointing experience. I’ll never use this lab or doctor again. They mislead customers with false promises of low-cost tests and are essentially running a scam.
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Very Bad Communication Mechanism
Everytime their appointments gets postponed. The persons never comes to collect blood sample ( sayyed Bilal). We cannot call doctor c as there is no customer care number , email id or mechanism on App. AppStore should disallow this App. It’s a fraud they take money and then customers has to chase them for appointments or for refunds
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Fraud Billing
Fraudulent billing charges, when I booked it shows 299/- and I added a service which is priced at 149/- and the total bill should be 448/-.
However they have charged me extra 99/- which is not fair at all.
I need the refund of 99/- which has been charged extra to my actual payment and to success this from morning I have been waiting in the chat queue for more than 1 Hour 30 Minutes and no body is responding
However they have charged me extra 99/- which is not fair at all.
I need the refund of 99/- which has been charged extra to my actual payment and to success this from morning I have been waiting in the chat queue for more than 1 Hour 30 Minutes and no body is responding
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