Terrible
This app just does not seem to work right. It has been plagued with bugs since I first got it a couple years ago. Every time they fix one bug, it adds others, which makes the app completely unusable. Something as simple as saving notes to a contact does not work because you are not able to tap the done button, so notes never save. Very disappointing, especially with how much they charge for their service.
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Not user friendly at all
Contacts are not synced. I see contacts on my desktop that I can’t find on the app. This is the most basic thing that one expects from a mobile CRM pp
Very frustrating with the deployment of updates
I have been with KEAP for about 3 years. Since it was acquired the deployment of changes provoke that functionality that was working correctly stops working. Currently, my last ticket has been for two months as “critical”. The app does not update the communications with clients in real time and it could have a delay of days. This was working just fine. For someone who needs to answer to customers on the road it is very frustrating. Already looking to switch to a more stable App
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Awful since Thryv
They really messed this up.
Stay away
Keap is not in the mobile business. This app crashes constantly and is virtually unusable.
Major issues since Thryv acquisition
Keap used to be amazing. Now it’s awful since the recent merger with Thryv. It’s unreliable and buggy.
Too many issues
Can’t send auto text messages from a normal phone number!
Continuously crashes after Thryve update
This app was already so-so due to false advertising: it does not allow you to access the entire CRM. It did allow me to access text messaging and phone calls which is what I really needed, but broadcast and marketing have to be done from the website.
Now Keap is using a new system called thrive for login. I'm not sure what the benefit of the consumer is, but I rarely can use the Keap app now. It mostly spins me in a do-loop circle between logging into Keap and logging into Thryve and then logging me out because my "session has ended"
Until Keap fixes this the app is practically useless
Now Keap is using a new system called thrive for login. I'm not sure what the benefit of the consumer is, but I rarely can use the Keap app now. It mostly spins me in a do-loop circle between logging into Keap and logging into Thryve and then logging me out because my "session has ended"
Until Keap fixes this the app is practically useless
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Buggy. Customer support has gotten far worse since keap was bought out.
Not what it used to be.
Inutile
Non funziona, inutilizzabile
Terrible Quality Test with every change
It is hard to understand that when a change is made, basic functionality is affected. This week two events: a) Not be able to call back a contact using the mobile app, the call drops after a recording saying “An application error ocurred” b) Keap mobile update overlap icons and it is imposible to dial a number. These are only examples of this week. This year we have at least other two situations with the business line. One of them, not been able to add a phone number to the business line. Interesting, all these functionality was working before changes. Very frustrating!
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Limited use
Sadly I thought this was going to be a really great support for me but I can’t seem to see how to work the app. The buttons are not responsive so I can’t even add a contact.
Kristin at the spruce goose
I am CONSTANTLY asked to log in face recognition does not work
I still have to enter my email and password
It impedes my ability to work efficiently with my clients!
Very unhappy
I still have to enter my email and password
It impedes my ability to work efficiently with my clients!
Very unhappy
Highly suspect
Things have really gone downhill since they were acquired. I am sure there is a less expensive solution out there
Horrible
The most unreliable app you could use for a business. Hands down
Card scan crash
The app crashes when entering a sxanned card, and crushes the field
Outstanding
Keap is an incredible CRM.
Dumpster Fire
It is difficult to explain how good the desktop software is, and how useless and poorly designed this app is. Rebuild this! We have organized a good part of our e-commerce business around this CRM. The app developers seem to have almost no idea how clients would like to use this. It has absolutely none of the functionality that makes the CRM wonderful.
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Needs work
It is very glitchy, difficult to maneuver anywhere, can’t access the menu once you’re in a sunscreen. The app is useless. I end up logging in thru the regular dashboard
App is haphazard
Mobile app doesn’t load all the time. When it does load, accessing profiles is slow and clunky. It logs out excessively which is very annoying when you’re on the road for sales. Half the time I end up using the browser to get anything done.
The desktop version is much better.
The desktop version is much better.
