Uncle to login
Totally useless customer support. No response to email pleading.
Out of Business
Keen Home is no more. Can’t sign in to accounts, can’t create accounts, can’t retrieve passwords. Can’t purchase any products. I’m surprised the website is still up.
Appear to be out of business
Support messages returned and can’t log back into app or reset authentication. Vents stuck open. Was good, now replaced with a different solution.
Garbage
If you haven’t gotten their vents don’t. It never works!!!
In theory
The hardware can’t stay connected. The vents eat batteries before you get the grate back on. The customer service/help would have been a nice aspect included in the business plan. As it shows the app not updated in 2 years tells you all you need to know. Not a lot on commitment to the project. Don’t get fooled. Not worth a dime of what they cost because they are bricks in the wall.
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Poor Job
My email was removed from the system. Contacted CS, but the silence was the answer. Poor job!
Authentication Failed
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When it works…
It’s not bad when it works. Haven’t been able to access or control my vents for over 2 months!
Lack of support
If you are not going to support your products, remove it from the App Store.
Wish it worked all of the time.
I’ve spent countless dollars and many hours on this system and have liked it most of the time. Recently however, the app stopped working and now won’t let me log in. I’ve tried sending support emails but they just bounce back saying it’s not a valid email. Their website is still active but can’t reach anyone for help. I’ve tried resetting my password and it says no account active under my email address. I suppose they’ve gone under and closed up shop.
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Please Update With Fixes
I love the smart vents, but all of my vents disappear randomly and nothing I do fixes it.
Bridge broke so I took matters into my own hands
The bridge died and wouldn’t connect to the vent. Support wasn’t very supportive and told me I should buy a new one? After their bridge (with no moving parts) broke after just one year? No way will I give them more of my money. But I recently got a zigbee stick and have the vent paired locally with home assistant. Works perfectly now (and I can automate it with HA and/or node red).
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Not very user friendly app
Not very user friendly
Don’t respond to schedule
I can open and close the vents ‘manually’ through the app but none of the automation works, they don’t even respond to a simple schedule. Support doesn’t respond.
Absolutely unreliable
Scheduling never works as it should. Vents don’t load. Never works when you need it to. Complete garbage and no real updates have been made to fix anything
DO NOT BUY
They started out so great, but nothing works now. Developer support is non-existent, app hasn’t been updated in over a year. They should make their app and system open-source so the community could keep it alive and functional…especially since there’s no subscription funding the developers and company who keep it updated…. Just a thought…
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Useless product and terrible support
This solution simply doesn’t work and the company doesn’t care. Support will string you along for a while with excuses and then ignore you. Best advice STAY AWAY!
Universally Bad, at its core
I bought their vents for a simple logic command, close a room vent if the temperature in a room is above the set point and the heat is set. I have not seen this system execute this command in any of my rooms since they lost their cloud infrastructure for a month. Do not buy their vents. They should be put out of business. Their engineers have had to look at my system multiple times. All solutions involve an endless cycle of resetting the vents, hub, erasing my account and reinstalling it, deleting and reinstalling rooms, etc. It is a never ending circle, where you get nowhere. Their software, at its core, cannot handle a simple logic command. So, give them a new one. If it does not work, do not buy their vents and do not download their software.
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Used to work well until the acquisition
After Keen Home was acquired by connectM they clearly cut costs on their cloud servers and the s only system available for controlling the vents doesn’t work. Get the flair instead.
Completely disappointed!
I am totally disappointed with the app, the support team, and the errors on the most simplest features like resetting a password or now suddenly have all my devices disappear from the app, I won’t purchase anything from keen again!
