Keurig Reviews: Is It Legit?

Keurig
Keurig
Keurig Green Mountain, Inc.

Customer Experience

Positive experience23.6% of reviews
Neutral14.7% of reviews
Negative experience61.7% of reviews

~ Based on 339 written reviews from the US App Store.

What users say about Keurig

Is Keurig Safe?

Keurig appears safe based on user ratings. AppsHunter Safety Score for Keurig is 95/100.

This assessment is based on 50,311 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.6% of ratings point to a safe experience
2.8% of ratings suggest some concerns
3.6% of ratings point to a risky experience

~ Based on 49,992 App Store ratings for Keurig.

Is Keurig Legit?

Keurig appears to be a legitimate app. AppsHunter Legitimacy Score for Keurig is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Useless wifi

Unit keeps erroring out

Best Brewer Ever!!

This is my second smart brewer. Bought my 1st smart brewer in 2025. This is the Keurig with the frother. Love that I can schedule my morning brewing and all the different flavors I can brew is a plus.

horrible

First, the app is terrible and it does not state anywhere in their app that they only accept credit cards for an order not debit cards second, and the app does nothing but buffer and buffer so you can’t even do anything or look at anything they trap you into getting auto delivery and four separate sets of coffee for the starter kit. Then if you cancel it, they want to charge you the remainder of the Keurig but it’s crazy because $90 for a tiny little Keurig after you already paid 60 some dollars for the coffee by the time you’re done with the whole entire kid it’s like you paid over $240 for the Keurig and the coffee which makes absolutely no sense. I can get a Keurig at Walmart for $50. Like why am I paying $240 for a little Keurig and coffee makes no sense to me. Customer service isn’t horrible and you know it’s not their fault. It’s the policy in the company‘s fault but they need to be better at giving details in their apps but regardless of the situation, I won’t be ever ordering anything from Keurig again so if you absolutely must have a Keurig, I suggest you go to target or Walmart and buy you one that’s cheaper and just purchase your coffee separately so much cheaper and less of a hassle no my daughter is the one that ordered it and gifted to me so if it wasn’t for her this thing, I don’t care how much it was or how much I’d pay for it. It would be in the garbage right now.
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Horrible and Inconsistent

Deletes points you accumulate.

Horrible that they actually block reusable pods now. Would return if I could but found out too late.

Regrettable purchase.

Last update broke it

It is always something I have to restart usually once a day but then it does work. The update that happened 19 hours ago completely broke the app. Won’t even attempt to brew, crashes, then on restart has signed you out again. Don’t update it until they (hopefully) fix it!

Quite a pain to set up

Too much time to get it going. App was clumsy

this app not working

i bought this coffee maker cause it say u can control it on your phone. but the app wouldnt even work it says "" COUDLNT VERIFY APP VERSION"" if U have newer phone this app wont work trash

Needs One Fix

Love the app but, I don’t get recipes for my currently inserted pod, only past pods. I like to buy variety packs with no repeats so this is very annoying. The app will suggest recipes for what I just made last time but never whats currently in the machine.

I’d be way more happy if I could see ‘current pod’ recipes too. PLEASE FIX AND ADD AND ILL CHSNGE MY REVIEW TO 5 STARS
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Doesn’t start remotely

Bad purchase

Ridiculous Internet connection all the time

This thing is ridiculous it’s constantly losing Internet connection al

Coffee pot

Love it

Disappointed

Let me start by saying I love Keurig Machines…..When they work. I have had two now that suddenly stopping working while attempting to brew. I do use it everyday up to four times a day. The first I called customer service no problems a replacement was sent out. This time my unit turned on but failed to suck water out of the tank then got a very heavy electric burning smell with visible smoke. I immediately unplug and called customer service. They said its under a year old and still has an-active warrant. I am upset because they said I have to send this one back so they can evaluate it before sending me a replacement. What? This could have burned my house down if I was not paying attention. They provided me a UPS Ground service label. So I am expected to be without a coffee pot for two weeks or more. Wow! Very disappointed and frustrated say the least.
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Love this Keurig!

Great coffee maker easy to use and love the Wi-Fi connection

Great

So far so good. Can schedule my cup to be ready in the morning

Waste of time - never worked

The only thing I could do was make an account. The app wants permission to track other apps. Connect to Bluetooth. But it couldn’t connect to my brand new keurig which keeps prompting me to connect to the WiFi. I hate this app and my new keurig. It was a gift so at least I didn’t spend my own money on it.
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App no responsiveness

App doesn’t load, can’t connect with my brewer

Wi-fi connection

Will not stay connected to my wi-fi…. Unplug, reconnect, try to brew with Alexa, Keurig app and Alexa both respond not connected. Sad, really enjoy my smart house and all 58 other “smart” devices

Not working

After installing the app. The app is only opening to a page with graphics. But doesn't do anything else.

Rip off

Stole my money