First, the app is terrible and it does not state anywhere in their app that they only accept credit cards for an order not debit cards second, and the app does nothing but buffer and buffer so you can’t even do anything or look at anything they trap you into getting auto delivery and four separate sets of coffee for the starter kit. Then if you cancel it, they want to charge you the remainder of the Keurig but it’s crazy because $90 for a tiny little Keurig after you already paid 60 some dollars for the coffee by the time you’re done with the whole entire kid it’s like you paid over $240 for the Keurig and the coffee which makes absolutely no sense. I can get a Keurig at Walmart for $50. Like why am I paying $240 for a little Keurig and coffee makes no sense to me. Customer service isn’t horrible and you know it’s not their fault. It’s the policy in the company‘s fault but they need to be better at giving details in their apps but regardless of the situation, I won’t be ever ordering anything from Keurig again so if you absolutely must have a Keurig, I suggest you go to target or Walmart and buy you one that’s cheaper and just purchase your coffee separately so much cheaper and less of a hassle no my daughter is the one that ordered it and gifted to me so if it wasn’t for her this thing, I don’t care how much it was or how much I’d pay for it. It would be in the garbage right now.
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