Not working
After installing the app. The app is only opening to a page with graphics. But doesn't do anything else.
Rip off
Stole my money
Terrible
This app has been horrible for a long time. It’s so difficult to use and a lot of features don’t even work. I subscribe for regular deliveries and I am so close to finding a different supplier because the app is so bad.
WiFi
You’re making a good product too complicated.
Glitchy
Normally, I love the app, but the last two weeks I can’t get it to open. I have tried updating it. I have deleted it and re-added it to my phone. Nothing works.
Been trying to place an order for THREE days....
Truly the most glitchy app ever! Been trying to place an order for 3 days and have now missed out on sales and shipping deals because of it. Wanted to do something other than Amazon but looks like I'm going back to Amazon or Target.
App Never Loads
The app never actually opens. It’s just a branded cover image that sits there. This defeats the entire purpose of having the machine - you can’t remotely control anything because you can’t even open the app to connect to WiFi. Do better, Keurig.
Descaled
Still didn’t work
Great work on Keurig’s tech support division. She was GREAT!
Great work , Thank you for the WONDERFUL TECH THAT HELPED ME. SHE WAS SO PATIENT WITH AS I AM 78 yrs old. Thank you again!!!
A waste of technology
I actually bought this WiFi connected Keurig coffee machine thinking that I would have complete control over it from my phone, now I regret buying it. There is so little you can do to control it from the app - the app is mainly a scam to get you to buy coffee through them - you don’t need a fancy coffee machine or this app to do that. My friend bought the same exact coffee machine except his doesn’t have the WiFi connection - his machine literally makes coffee twice as fast. Mine seems to send information back and forth to Keurig instead of just making coffee. Keep it simple, don’t buy any WiFi machines and definitely don’t get this app - you’ll just waste your time.
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Unusable
Since the last update the brew button completely stopped working. This negates the whole reason I bought the machine, to be able to remotely brew.
Last update created problem
Can no longer remote brew after update- which means I don’t earn points🤨.
Wifi connection
Won't stay connected to wifi.
Kcup
Doesn’t always work to brew on the Internet
Worst app and website
This has to be one of the worst apps and the website isn’t the greatest even. App is glitchy and navigation is terrible. Horrible customer service as well.
Won’t connect if your router requires a password!
Nowhere on the box or ratings was it mentioned that if, like 85+% of homes in the USA, you use a password to log into your router - this machine cannot do it! Not until you download the app (that’s basically asking permission to bombard you with ads via email and text) do you find this out when you try to troubleshoot the issue. It’s not your fault, it’s their weak programming skills for their chip. We should class action Keurig for false advertising. Hopefully the attempt to connect through this app ACTUALLY EXTENDED MY WARRANTY 12 months. If it doesn’t- that’s another class action. Nuisance Lawsuits are the only way to keep these greedy CEOs in check and actually deliver on what they promise. I want my money back and these machines to last longer than a year.
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WiFi Connectivity
Seems to be unstable connection even tho WiFi is up and available
Unusable
App has never been usable; now, the app won’t even open.
Frustrating
This is the worst and most frustrating app I’ve ever used. It loads VERY slowly, often timing out. It’s difficult to get information on your order.
WiFi issues
Got as a gift for Mother’s Day but it continuously disconnects every other day not sure what issue is tried disconnecting and reconnecting but issue remains
