Adding Steps Isn’t Innovation
Taking a picture is easy. It’s pretty intuitive. But KPCU doesn’t trust its users to be smart enough to do that, so to cash a check, you need to wait for an AI to fail to take a picture on your behalf before it will even allow you to just use a normal shutter button.
The fix is so annoyingly simple. Just do it the old way. Give us back a shutter button so we can take a picture of the check. KPCU is overcomplicating it, wasting customers’ time and battery in the process. This doesn’t serve customers at all. It’s not innovation. It’s arrogance and ego of developers.
Sometimes simple is enough.
I will continue updating this negative review until we get manual check photos by default. It’s so easy to implement and so stupid not to.
The fix is so annoyingly simple. Just do it the old way. Give us back a shutter button so we can take a picture of the check. KPCU is overcomplicating it, wasting customers’ time and battery in the process. This doesn’t serve customers at all. It’s not innovation. It’s arrogance and ego of developers.
Sometimes simple is enough.
I will continue updating this negative review until we get manual check photos by default. It’s so easy to implement and so stupid not to.
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Mgr Kelly
Was vary caring and wonderful ❤️
Great app
The app is clean looking and very user friendly
Love this Credit Union!!!
Great helpful people makes life simple!!! Love um!!
The app is getting more and more terrible.
The app crashes when you click on the balance. In the past and on the web, transactions are shown. In the app, it crashes the app.
When setting up an internal account transfer and want to schedule it later, you cannot because it does not show a date that you can modify. 4.8 rating is a fraud. This app deserves a 0.0 rating. How long does it take to fix the app?
When setting up an internal account transfer and want to schedule it later, you cannot because it does not show a date that you can modify. 4.8 rating is a fraud. This app deserves a 0.0 rating. How long does it take to fix the app?
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The best App
This app is very secured and useful for banking operations like Zelle transfers, check deposits.
Terrible App and Even Worse Customer Service: Avoid Keypoint Credit Union!
I tried transferring money from my Keypoint account to another bank through their app, and it was a total disaster. The transfers failed because of some problem on their side, but I didn’t even know until one of their reps called me out of the blue with this super cold attitude. All they said was, “Hey, your transaction didn’t go through, just try it again.” When I asked what happened, they brushed me off like, “We don’t know, but here’s a number for the back office if you want to dig into it.”
Come on, that’s ridiculous! Why do I, as the customer, have to call some other department to figure out their mess? The rep couldn’t be bothered to check anything basic, and it left me totally annoyed and clueless. Worst part is, the app didn’t send any notifications or warnings about the failure. I only found out from that random phone call. What if I was paying bills or making a big purchase? These things could just flop without a heads up, and that’s scary.
Keypoint’s app is glitchy, their customer service doesn’t care, and the whole thing feels sloppy. Save yourself the headache and go with a different bank. I’ve already jumped ship. If I could give zero stars, I would!
Come on, that’s ridiculous! Why do I, as the customer, have to call some other department to figure out their mess? The rep couldn’t be bothered to check anything basic, and it left me totally annoyed and clueless. Worst part is, the app didn’t send any notifications or warnings about the failure. I only found out from that random phone call. What if I was paying bills or making a big purchase? These things could just flop without a heads up, and that’s scary.
Keypoint’s app is glitchy, their customer service doesn’t care, and the whole thing feels sloppy. Save yourself the headache and go with a different bank. I’ve already jumped ship. If I could give zero stars, I would!
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Lock out
The app works one day and then won’t let me login the next day
Simple and easy to use
Just a good nicely executed banking application
Cannot Paste Zelle Contacts
The app will not let you paste contact information when sending money using Zelle. I guess KeyPoint thinks they're somehow increasing their app's security by forcing their customers to type contact information by hand, risking mistyping a phone number or email address and then sending money to the wrong person.
However small that risk may be, this is ridiculous. Just let your customers copy and paste from a known good contact into the app. You're not helping!
However small that risk may be, this is ridiculous. Just let your customers copy and paste from a known good contact into the app. You're not helping!
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Great App
KP’s app and local bank is a great tool to keep watch on my bank account
Latest update not so great
The latest update to this app has made all the fonts so gigantic that I can’t see everything and I have to scroll on every page and it’s not adjustable. This is the second time in the last five or six years. They have updated this app by making everything worse.
Refused to deposit a US Treasury check?
Tried to deposit my tax refund check using the app. Check made out to both of us, same as bank account, but rejected by the app. Really?????
Great
Very helpful with any questions and great customer service. Thanks
Best in the business
I’ve been using this app for several years now they continually provide updates which truly do help their customers, bank, online safer, faster, and easier.
Easier than ever to use
I especially like how easy it is to see balances and to transfer funds. Zelle is so easy to use. Thank you.
Works
I’ve been using Keypoint from the ARA days 35 years ago. The app is a breath of fresh air - it just works globally period.
Excellent easy to use
Excellent features.
User Friendly
Very easy to use, accurate, reliable. Works well.
Slow Improvement
The app is better but it still has to reference the ye olde statement website and data. Its the web version of lip filler and stretching skin to make it look “younger”.
