Very Disappointed Stay Away at all costs
It’s an absolute rip off, As a premium customer who has spent close to $1,000, I expected much better care, accountability, and refund support. I’ve cancelled my premium subscription and would not recommend the app. Despite clear instructions nanny took our baby outside in the cold without proper clothing and the child came down with fever next thing you know The nanny asked to cancel the booking and so we cancelled the booking, they took 213$ as cancellation policy it’s a complete rip off, stay away
Show more
Amazing service!
Tia was amazing! She just made our life so easy by taking the last min booking! She did craft and played. She’s so kind and the kids loved her! Highly recommend and will definitely book again!!
They don’t reply
I have verified my WWCC as asked for - even though I think it is a bit of a rip off to pay to get it verified. Now on the app, it is still saying my WWCC is pending being verified even though this was done days ago. I’m yet to receive any response from the company, even emailing and contacting their instagram account multiple times. Looking at their instagram I can see they only promote female babysitters so there could be a hint of discrimination about not being given a response
Show more
Great business!
Easy and stress free way to find in home support worker.
Great App for Busy Parents
I’ve been using Kiddo to find carers for my toddler twins and it has honestly been a lifesaver on several occasions. The app is easy to use and gives me real peace of mind knowing I can find trusted help when I need it. Highly recommend!
So great!
I’ve been using Kiddo for a few years now & it’s been so great! It makes things so much easier to navigate bookings and specific needs of the children before accepting a babysitting job. I rave about it to everyone I meet!
Awesome babysitters
Great app. Simple to use. Matches parents with available babysitters.
Significant Platform Flaws Hinder Service Delivery and Communication
As a Support Worker, I have found this platform to be fundamentally flawed and inefficient. My experience is defined by two major problems: a severe lack of work opportunities and a broken communication system.
1. Lack of Work Options: There are insufficient parents requiring support in the app, resulting in a low volume of work, matches, and confirmed bookings.
2. Communication Failures: The inability to secure the limited work available is worsened by platform design flaws:
Parents frequently match with workers but fail to initiate contact or confirm the service, leaving potential bookings in limbo.
The worker has no ability to proactively reach out to a parent who has made a booking, forcing us to passively wait for a confirmation that rarely arrives.
Crucially, the app lacks any direct support or communication channel to resolve these issues, even with a premium subscription.
The poor design creates a critical lack of interaction between workers, participants, and the platform developers. Until these technical failures and the low volume of available work are addressed, I cannot recommend this app; it is inefficient and a waste of both time and money.
1. Lack of Work Options: There are insufficient parents requiring support in the app, resulting in a low volume of work, matches, and confirmed bookings.
2. Communication Failures: The inability to secure the limited work available is worsened by platform design flaws:
Parents frequently match with workers but fail to initiate contact or confirm the service, leaving potential bookings in limbo.
The worker has no ability to proactively reach out to a parent who has made a booking, forcing us to passively wait for a confirmation that rarely arrives.
Crucially, the app lacks any direct support or communication channel to resolve these issues, even with a premium subscription.
The poor design creates a critical lack of interaction between workers, participants, and the platform developers. Until these technical failures and the low volume of available work are addressed, I cannot recommend this app; it is inefficient and a waste of both time and money.
Show more
Great Service
So thankful for Kiddo! It’s great to be able to find care when it really matters. Love the reviews and ratings and also being able to find babysitters when we are travelling!
Carers cancelling last minute, no shows and delayed refunds
I’ve have had a number of carers accept a booking and cancel including the most recent experience of a carer not showing up at the time the booking was due to commence. I’ve also had delays in being reimbursed refunds (as you are required to pay for care in full when the booking is accepted) and am still awaiting a refund from the no-show carer and it has been nearly a week now despite regular communication with the company contacts regarding the refund issue.
Show more
Needs feature added please
I was left waiting for one week because a parent wouldn’t choose their sitter from among the applicants, quickly. During this time, I couldn’t book any other work for that date. Sitters need to be able to “opt out” of a job they have applied for once parents don’t make a decision within 12 hours. Once the sitter has been chosen, I understand we have to do the job. But prior to the parents choosing and locking us in, we need to be able to book someone else in. We can’t be left hanging like that. A week is too long to be locked into a “maybe” when we are getting other job offer privately or other agencies.
Show more
Good, but sitter experience needs improvement.
I have been using the Kiddo app as a babysitter for a while now and while I absolutely adore some of the families I have met through it, I feel as if the app is heavily skewed in favour of parents. As a sitter, there is very little protection or power if you encounter a problematic client. I have been hit, spat at, and sworn at by children and I hesitate to leave an honest review because I know they can still rate me in return, and they have access to far more personal information about me than I have them. Recently I have had a parent demand I send them images of my license claiming that the app says they HAVE to see it - I declined as I was not driving their child anywhere so think receiving an image of my license is unnecessary, and I have also never received this request in the past. I have also had parents arrive home late and then not adjust it in the app and there is absolutely nothing I can do in this situation which I do not think is fair.
Another issue is the way reviews are displayed. You can’t choose which reviews are displayed on your profile which means a well-meaning but poorly worded review can sometimes distract from other good ones. I would love the option to pin or highlight reviews that represent me best, while still keeping the full star average for full transparency.
There is a lot to love about the app, but I really hope future updates will take the sitter experience more seriously and create a safer, more balanced platform for both sides.
Another issue is the way reviews are displayed. You can’t choose which reviews are displayed on your profile which means a well-meaning but poorly worded review can sometimes distract from other good ones. I would love the option to pin or highlight reviews that represent me best, while still keeping the full star average for full transparency.
There is a lot to love about the app, but I really hope future updates will take the sitter experience more seriously and create a safer, more balanced platform for both sides.
Show more
What a relief
What an amazing app! The kids love the variety (and the regular) babysitters available and it’s so easy to use, especially with my shift working schedule. Thanks Kiddos app 🩷
Love this App
Game-Changer for Parents – This Babysitter App is a Lifesaver!
I honestly don’t know how I managed before discovering this app. It’s genius in every way! From the seamless interface to the incredibly thorough vetting process, everything is designed with parents’ peace of mind in mind.
I honestly don’t know how I managed before discovering this app. It’s genius in every way! From the seamless interface to the incredibly thorough vetting process, everything is designed with parents’ peace of mind in mind.
Great app and Setvice
Have loved the sitters we have booked through kiddo. The app is easy to use and the whole process is very user friendly.
Don’t download
Need $10~ to register, and job boards only offer babysitting with “upgrade to apply”. Don’t waste your time and money.
Awesome App - Changes Needed
I love the app. However, there are some changes that desperately need to be made. When a parent posts a job and we “apply” for it, sometimes the parent takes a few days to choose one of the applicants.
I have other companies I work for, so if the parent is indecisive, it prevents me booking in other jobs.
If the parent ends up not choosing me, I’ve missed out on work for that day.
It would be awesome to be able to back out of a job BEFORE you are chosen. Life changes and family stuff comes up too. Once 12 or so hours have passed, and the parent hasn’t locked anyone in, the job should expire or we should be able to change our mind and take another job.
Love everything about Kiddo but would like to see that upgrade. 😄
I have other companies I work for, so if the parent is indecisive, it prevents me booking in other jobs.
If the parent ends up not choosing me, I’ve missed out on work for that day.
It would be awesome to be able to back out of a job BEFORE you are chosen. Life changes and family stuff comes up too. Once 12 or so hours have passed, and the parent hasn’t locked anyone in, the job should expire or we should be able to change our mind and take another job.
Love everything about Kiddo but would like to see that upgrade. 😄
Show more
Best Babysitting & carers App
The App is Number 1 App for parents and carers! Try it and won’t never look anywhere else.!
Kiddo better than the competition
I downloaded a couple of babysitting apps at the same time, Kiddo and Sittr. The support at Sittr has been non-existent, they won’t even provide me with a tax invoice or receipt! Meanwhile at Kiddo the support responded right away within the same day and went above and beyond to help me. Every babysitter I’ve used has been fantastic and it’s been such a smooth experience. Thank you!
Show more
Great service
Nice and easy to use. I was nervous about booking a babysitter, but found the information in the app incredible. Our sitter was on time, great with the kids and already booked her again! This app is so easy to use! Highly recommend to everyone.
