Kiddo App User Reviews

Name: Kiddo App
Rating: 5 (10 reviews)

What users say

Summarized from real user reviews of Kiddo App. Based on 10 reviews and a 5.0/5 average, it highlights the 13 positives and 25 negatives reviewers mention most about this Lifestyle app.

Positive things

👍Easy to use interface
👍Great for finding babysitters
👍Reliable and trustworthy carers
👍Good for last-minute bookings
👍NDIS funding support
👍Peace of mind for parents
👍Carers can set own rates/availability
👍Verified and screened sitters
👍Good communication from owners/support
👍Convenient for busy families
👍Supports carer's business
👍Helps parents find specialized care (e.g., ASD, ADHD)
👍No joining fee mentioned by some users

Negative things

🐛Payment issues
🐛Carers cancelling last minute
🐛No-shows by carers
🐛Delayed refunds
🐛Lack of work opportunities for carers
🐛Poor communication system for carers
🐛Parents not confirming bookings
🐛Carers unable to proactively contact parents
🐛No direct support channel for carers
🐛App skewed in favor of parents
🐛Little protection for carers
🐛Hesitation to leave honest reviews (carers)
🐛Parents demanding personal info (license)
🐛Parents not adjusting late times
🐛Fees for verification/subscription
🐛Lengthy sign-up process
🐛Charges not disclosed upfront
🐛App freezing/crashing
🐛Bookings lost when backing out
🐛Unreliable service
🐛Woeful support
🐛Carer cancellations without remuneration
🐛Suspicious data collection practices
🐛App not for non-techy people
🐛Takes forever to get concerns addressed

Top reviews

Most Recent Highest Rated Lowest Rated

Amazing service!

Tia was amazing! She just made our life so easy by taking the last min booking! She did craft and played. She’s so kind and the kids loved her! Highly recommend and will definitely book again!!

Natty Faulks

6 months ago

They don’t reply

I have verified my WWCC as asked for - even though I think it is a bit of a rip off to pay to get it verified. Now on the app, it is still saying my WWCC is pending being verified even though this was done days ago. I’m yet to receive any response from the company, even emailing and contacting their instagram account multiple times. Looking at their instagram I can see they only promote female babysitters so there could be a hint of discrimination about not being given a response

Reviwer2025

7 months ago

Great business!

Easy and stress free way to find in home support worker.

Citcatmartin

7 months ago

Great App for Busy Parents

I’ve been using Kiddo to find carers for my toddler twins and it has honestly been a lifesaver on several occasions. The app is easy to use and gives me real peace of mind knowing I can find trusted help when I need it. Highly recommend!

Anna-S___

8 months ago

So great!

I’ve been using Kiddo for a few years now & it’s been so great! It makes things so much easier to navigate bookings and specific needs of the children before accepting a babysitting job. I rave about it to everyone I meet!

Katie_baldwin

8 months ago

Awesome babysitters

Great app. Simple to use. Matches parents with available babysitters.

Cazb70

8 months ago

Significant Platform Flaws Hinder Service Delivery and Communication

As a Support Worker, I have found this platform to be fundamentally flawed and inefficient. My experience is defined by two major problems: a severe lack of work opportunities and a broken communication system.

1. Lack of Work Options: There are insufficient parents requiring support in the app, resulting in a low volume of work, matches, and confirmed bookings.

2. Communication Failures: The inability to secure the limited work available is worsened by platform design flaws:

Parents frequently match with workers but fail to initiate contact or confirm the service, leaving potential bookings in limbo.

The worker has no ability to proactively reach out to a parent who has made a booking, forcing us to passively wait for a confirmation that rarely arrives.

Crucially, the app lacks any direct support or communication channel to resolve these issues, even with a premium subscription.

The poor design creates a critical lack of interaction between workers, participants, and the platform developers. Until these technical failures and the low volume of available work are addressed, I cannot recommend this app; it is inefficient and a waste of both time and money.

Fgy788

10 months ago

Response from developer

Thank you for taking the time to share your thoughts. We really appreciate your feedback. Kiddo is primarily designed as a platform for babysitting and nanny care, helping parents find trusted, verified local carers quickly and easily. The system is intentionally set up so that parents initiate contact after viewing a carer’s profile, this keeps things simple for families and avoids carers feeling overwhelmed by messages from multiple users. We are here to simplify things and ensure parents have choice and control. While many amazing support workers also use Kiddo, our app is best suited to casual babysitting, nannying, and family care rather than dedicated support work. We truly value your experience and will keep your comments in mind as we continue improving communication and connection features for both parents and carers. 💛

Great Service

So thankful for Kiddo! It’s great to be able to find care when it really matters. Love the reviews and ratings and also being able to find babysitters when we are travelling!

Mumma__bear

10 months ago

Carers cancelling last minute, no shows and delayed refunds

I’ve have had a number of carers accept a booking and cancel including the most recent experience of a carer not showing up at the time the booking was due to commence. I’ve also had delays in being reimbursed refunds (as you are required to pay for care in full when the booking is accepted) and am still awaiting a refund from the no-show carer and it has been nearly a week now despite regular communication with the company contacts regarding the refund issue.

Laura.Maree

a year ago

Needs feature added please

I was left waiting for one week because a parent wouldn’t choose their sitter from among the applicants, quickly. During this time, I couldn’t book any other work for that date. Sitters need to be able to “opt out” of a job they have applied for once parents don’t make a decision within 12 hours. Once the sitter has been chosen, I understand we have to do the job. But prior to the parents choosing and locking us in, we need to be able to book someone else in. We can’t be left hanging like that. A week is too long to be locked into a “maybe” when we are getting other job offer privately or other agencies.

王太太2

a year ago

Good, but sitter experience needs improvement.

I have been using the Kiddo app as a babysitter for a while now and while I absolutely adore some of the families I have met through it, I feel as if the app is heavily skewed in favour of parents. As a sitter, there is very little protection or power if you encounter a problematic client. I have been hit, spat at, and sworn at by children and I hesitate to leave an honest review because I know they can still rate me in return, and they have access to far more personal information about me than I have them. Recently I have had a parent demand I send them images of my license claiming that the app says they HAVE to see it - I declined as I was not driving their child anywhere so think receiving an image of my license is unnecessary, and I have also never received this request in the past. I have also had parents arrive home late and then not adjust it in the app and there is absolutely nothing I can do in this situation which I do not think is fair.

Another issue is the way reviews are displayed. You can’t choose which reviews are displayed on your profile which means a well-meaning but poorly worded review can sometimes distract from other good ones. I would love the option to pin or highlight reviews that represent me best, while still keeping the full star average for full transparency.

There is a lot to love about the app, but I really hope future updates will take the sitter experience more seriously and create a safer, more balanced platform for both sides.

whatchatalkinabout

a year ago

Response from developer

Hi, thank you so much for your honest and thoughtful review. We truly value the care you provide and are grateful to have you as part of the Kiddo team. As a long-term babysitter, we would’ve appreciated you reaching out to us directly, our team always welcomes feedback and is here to help clarify any concerns. To confirm: All carers on Kiddo are ID and Working with Children checked, so there’s no need to share personal documents. The parent’s request sounds like a one-off. We do encourage parents 'sight' Babysitters ID on arrival - this is to ensure the correct person arrives at their house to provide care - you can understand why we ask for this when arriving at a booking, we take trust and safety seriously. This applies to everyone that is on the platform - children, parents and carers. You can block families if you prefer not to be rebooked and are encouraged to provide private feedback at any time, you can do so direct in the app or emailing us. For overtime, you can message the parent in-app as a reminder - they simply select the overtime amount and funds are paid to you. Or contact us, we’ll happily help facilitate top-up payments. We display all reviews to ensure transparency, no doubt parents would scroll through all to understand reviews given by everyone :) Kiddo is mum-run, and we truly care about every carer’s experience. Please feel free to contact us anytime at hello@kiddoapp.com.au 💙 — Bec and The Kiddo Team

What a relief

What an amazing app! The kids love the variety (and the regular) babysitters available and it’s so easy to use, especially with my shift working schedule. Thanks Kiddos app 🩷

diamondchook

a year ago

Love this App

Game-Changer for Parents – This Babysitter App is a Lifesaver!

I honestly don’t know how I managed before discovering this app. It’s genius in every way! From the seamless interface to the incredibly thorough vetting process, everything is designed with parents’ peace of mind in mind.

Elev8 Holiday Services

a year ago

Great app and Setvice

Have loved the sitters we have booked through kiddo. The app is easy to use and the whole process is very user friendly.

APalmer777

a year ago

Don’t download

Need $10~ to register, and job boards only offer babysitting with “upgrade to apply”. Don’t waste your time and money.

Lex.zk

a year ago

Awesome App - Changes Needed

I love the app. However, there are some changes that desperately need to be made. When a parent posts a job and we “apply” for it, sometimes the parent takes a few days to choose one of the applicants.

I have other companies I work for, so if the parent is indecisive, it prevents me booking in other jobs.

If the parent ends up not choosing me, I’ve missed out on work for that day.

It would be awesome to be able to back out of a job BEFORE you are chosen. Life changes and family stuff comes up too. Once 12 or so hours have passed, and the parent hasn’t locked anyone in, the job should expire or we should be able to change our mind and take another job.

Love everything about Kiddo but would like to see that upgrade. 😄

王太太2

a year ago

Best Babysitting & carers App

The App is Number 1 App for parents and carers! Try it and won’t never look anywhere else.!

Isabelle M,

a year ago

Kiddo better than the competition

I downloaded a couple of babysitting apps at the same time, Kiddo and Sittr. The support at Sittr has been non-existent, they won’t even provide me with a tax invoice or receipt! Meanwhile at Kiddo the support responded right away within the same day and went above and beyond to help me. Every babysitter I’ve used has been fantastic and it’s been such a smooth experience. Thank you!

Krukem

a year ago

Great service

Nice and easy to use. I was nervous about booking a babysitter, but found the information in the app incredible. Our sitter was on time, great with the kids and already booked her again! This app is so easy to use! Highly recommend to everyone.

Mumma__bear

a year ago

App needs updating

As a career I have applied for many jobs finding parents are not responding if at all to accepting anyone to the last minute and there is no where to cancel the job once applied as I can’t turn down other work if parents want to book me and I’m still waiting to see if the parent on the app need a me for the job
Have emailed admin many times no response

Bell 301