This app is really confusing
I work in IT. I’m used to working with inefficient apps and software. Changing a payment method is so unnecessarily confusing. Why is there a payment process for the child and the parent account. When the main payment is through the parent account. Why is it split up? It’s so confusing to navigate. Terrible app architecture and design. It looks clean up front but it’s so layered for no reason.
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Not able to book a session online
The app used to work, but starting yesterday, it doors not allow us to book. The book page is always loading and never confirmed
Fantastic app!
This new app is much easier to book makeup classes through!
Horrible App
Multiple glitches
Not the best
I love having an app for easy scheduling, but this was overly difficult. Navigation isn’t intuitive, inconsistent layout. Lots of room for improvement!
Just awful
i don’t know if im reviewing the app or program so ill rate both. The app crashes so much it’s confusing and slow nothing i want to know doesn’t get answered. And there’s the program you charge me so much for a shirt my son doesn’t use and goes the same for the class he a few wierd exercises and I pay 100$ come I’ll just put him in karate.
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Great place and easy to book classes
Love kid strong highly recommend to all parents. I fell in love with it just accident did a trial class trying to do things for
the baby.
the baby.
Terrible UX
There’s many things wrong with this app, but I’ll focus on the UX. When you want to cancel a class booking you click on the class, click cancel, it has an additional screen that has an X to exit that screen or a button that says ‘return to timetable’. Both the X and the button take you back to the start - not the bookings where you just were. Which means if you have multiple cancelations you have to go in and out repeatedly. There needs to be a way to select multiple bookings in the same screen to cancel. It would save time and code.
Additionally, having the kids accounts separate from the parents, and not having up to date membership information in the app is incredibly annoying. Like why isn’t my membership document in the app? And you can’t cancel your membership from the app, you have to send them a message, then they send you a link to a member portal to cancel. Love KidStrong in general, but make the parents experience easier.
Additionally, having the kids accounts separate from the parents, and not having up to date membership information in the app is incredibly annoying. Like why isn’t my membership document in the app? And you can’t cancel your membership from the app, you have to send them a message, then they send you a link to a member portal to cancel. Love KidStrong in general, but make the parents experience easier.
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Terrible
Sadly the KidStrong program is amazing but the app can’t align! Anytime I need to make a change or login, I have to fully delete and redownload the app. Notifications only work part time and toggling profiles also requires delete and redownload completely
Family strong
Works great, love the program
New app is awful
New app is awful I’ve never been part of a downgrade so bad ,this puts the Cracker Barrel debacle to shame. It’s like they said “let’s keep the most useless parts of the old app and remove all the good features” . I hope no one paid for this, if so what a waste of money to the bottom line.
Not any better
Not only was it way more confusing Everything good that was in the previous app was lost. And has been noted by many other reviews.
Worthless
I can’t even get through the sign up screen. I auto fill a secure password and all the menus disappear that would allow me to continue. I thought I’d at least be able to login to the 2 star app.
Mostly Useless
When you can actually stay logged in, scheduling classes is the only thing worthwhile.
Blah
Not user friendly at all. Ranks are not visible. Don’t know how many classes my child has attended or know when he will rank up. Membership tab does not show our pricing.
Doesn’t work
My kid joined for three weeks already. I am unable to see any updates and can’t book or change any classes. It doesn’t even register as my kid is joined. Terrible.
Not a fan
Not a fan of this app. The only thing it seems to do is buy a new membership, but I can’t manage my current membership. What was the point of the switch again? Deleted old information, and made it super confusing to use. Sometimes change is not always a good thing. Hopeful the creators can come up with someone that we can actually use.
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Do Better
If I could rate it zero stars, I would. I feel as if they create this app to be awful by design. Completely useless when trying to make class changes.
One star - Do the owners see these? Will they effect change?
New app lost a lot of functionality. Number of classes attended reset to when this app launched, so it’s inaccurate. Cant see progress or rank. Pictures are no longer in app. Only good thing is classes can be adjusted easier. PLEASE update with info about class progress, pictures and rank!
Doesn’t recognize membership
Main point for us was to schedule classes. App doesn’t recognize our membership so I’m not able to schedule. Useless app.
