Kinetic Credit Union
Excellent branch dedicated to guiding you toward future wealth through personalized financial planning and dedicated customer service.
Kinetic Kindness
You won’t find a better Credit Union or Bank anywhere. They truly care about your needs. Their Fraud Dept is the best, they called me on Christmas Day because of a questionable charge which was a scam.
Better and better.
I love the upgraded app and especially love how fast money now gets transferred from one institution to another. The app is super easy to use. Thanks for all the improvements.
New web page
Hard to find everything old web page much better
Kathi
When I have to call in about my accounts the staff is alway friendly & helpful!
Thank you Kinetic
We have been with the same bank for 30 years and they have watched out for my money better than I have. I am thankful for all they do to make my banking easier.
The best at customer service
I am overwhelmed with the service that I
Received each time I enter the door.
A few weeks ago my wallet came up missing. The service I received to help with the replacement of my card was outstanding .
I also bank some where else and that experience was awful. Because I had no identification they were unwilling to assist me.
But being my identification was on file and I answered a few questions I was able to get the assistance that I needed.
Received each time I enter the door.
A few weeks ago my wallet came up missing. The service I received to help with the replacement of my card was outstanding .
I also bank some where else and that experience was awful. Because I had no identification they were unwilling to assist me.
But being my identification was on file and I answered a few questions I was able to get the assistance that I needed.
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Not completely happy
I am retired and therefore receive Railroad Retirement/Social Security. My husbands check goes into his account on the first of every month if not before the first. He banks elsewhere.
Kinetic holds my check if the first falls on a weekend, and it goes in on the next “business day.” So, if the 1st falls on a Saturday, thats a 2 day hold. If Monday is a holiday, its a three day hold!
I havent yet received a satisfactory answer as to WHY my check doesnt show up in my account on the FIRST, no matter WHAT DAY that falls on!!
Kinetic holds my check if the first falls on a weekend, and it goes in on the next “business day.” So, if the 1st falls on a Saturday, thats a 2 day hold. If Monday is a holiday, its a three day hold!
I havent yet received a satisfactory answer as to WHY my check doesnt show up in my account on the FIRST, no matter WHAT DAY that falls on!!
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Lillian House
The staff is always courteous, friendly & caring about my needs Great customer service and satisfaction! Many Blessings 2 You All!!!
Phenix City, AL Branch - Outstanding Service
Dear Kinetic Bank Management,
I am writing to express my sincere appreciation for the outstanding customer service I always received from Phenix City. AL branch.
Thanks to Phenix City Staff’s for the excellent service, Their dedication to customer satisfaction and service is a true asset to Kinetic Bank.
I will definitely recommend Kinetic Bank, particularly the Phenix City location to my business, friends and family based on this positive experience.
Sincerely,
Shawnesse Benton
I am writing to express my sincere appreciation for the outstanding customer service I always received from Phenix City. AL branch.
Thanks to Phenix City Staff’s for the excellent service, Their dedication to customer satisfaction and service is a true asset to Kinetic Bank.
I will definitely recommend Kinetic Bank, particularly the Phenix City location to my business, friends and family based on this positive experience.
Sincerely,
Shawnesse Benton
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Ok
They are extremely low interest rate on savings is negligible. In order to secure deposit so I want to just let you pay a more competitive rate. Discover pays 4.3% on savings
Errors
Keeps having errors and can’t access info
Mobile Check Deposit Feature Doesn’t Work
On 28 September 2021 I attempted to deposit a check, using the Kinetic mobile application to my checking account. This is my 2nd time using the mobile deposit feature and expected a 14-day hold on funds since this was the hold period on my 1st mobile deposit. I have been waiting patiently for funds to post to my checking account and it’s now a month later with zero correspondence on status of deposit. I’ve called customer service twice to inquire on the status and unsuccessful in talking to a human customer service representative. Instead I find myself stuck in a continuous automated telephone loop that eventually hangs up on me. I regret opening a checking account with Kinetic and disappointed in the hurdles I’m trying to overcome in making a mobile check deposit.
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Kinetic app
Average capability
Best ever
The Kinetic banking app is super awesome 👏. Would recommend to anyone!
Mobile Banking
Great tool having access to my accounts, via the iPhone. The only downfall is that I have to deposit checks the old way by using the drive up teller.
Easy to use
Love that I’m able to transfer and pay my loan with the app.
Review
You should start allowing members to get paid the day before their pay date like other banks!!
Love it!! This app has literally safe my life !!❤️❤️❤️
Best banking app ever ❤️❤️❤️
Awesome
Up to the minute feedback
