Worst App
With all these horrible reviews, why haven't there been any updates for so long? Do the app developers just not care about their product? What is wrong with this company?
Terrible and close to useless
For the price of this mattress, you would expect the app to be more helpful. The sleep data is useless. I got up out of my bed four times last night and the app says I have a 91% sleep score. Really hate it. We are still under the first 30 days of owning this mattress and I am not sold on it at this point. Two more weeks will determine if we’re going to keep it. I am not impressed so far. I know the mattress is supposed to automatically adjust to your sleeping position, but I am not noticing anything. So far, not a fan. And this app totally sucks. Get it together King Koil.
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Updated to latest version
The app won’t even open for me. It’s frozen I can’t get to any of my functions. I wish I did an update.
Incorrect data
I spent last night tossing and turning mainly because of a back injury. The app showed that I was in a deep sleep 98% of the time and that movements were at 4%. However yesterday when I was actually in a deeper sleep, my numbers were 96% and 4%. The app is supposed to identify when you sleep on your back versus your side versus your stomach. It doesn’t do that. Very disappointed so far
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Bad App
It’s been 6 months since we got this mattress. Mattress has been good so far. But this app is a nuisance. After few weeks it stops working because of Bluetooth connectivity. Had to reinstall and install with repeat QR code registration. This time it’s not working at all despite turning off and on the mattress power.
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This is an update?!
The app only records data when it feels like it. One side of the bed records every night, the other only records sometimes.
A $10,000 bed should have an app that’s better than my $200 thermostat.
A $10,000 bed should have an app that’s better than my $200 thermostat.
App Update is Trash
The updated app makes the fancy features of this bed inoperable. The old app connected with the bed. The update does nothing.
Disappointment
It never is able to connect to the WiFi never have been able to use. So disillusioned.
The worst app, makes an expensive bed useless
Doesn’t work if you don’t have notifications on. And if you turn off notifications then turn it back on later, you have to re-register your bed. Then when you actually get to use the app, it’s so slow or freezes. Can’t adjust the bed without this app installed, so useless!
This update is not helpful.
Then they updated the app and it no longer connects to my mattress. Can’t reconnect unless I have the QR code from when I bought the thing, which is long gone.
So now the app is completely useless instead of almost useless.
So now the app is completely useless instead of almost useless.
Not happy
Why does the app require my notifications to be on?
New app doesn’t work at all
At first it takes me to settings for some reason, then refuses to get off the main page. Useless.
Garbage app
This new update is terrible. It won’t even open on my phone. I’m soooo glad I paid a ton of money for a bed with an app I can’t use. .
App UI
The Sept 2024 app release looks better than the original. Folks don’t let the app be the difference between a good nights sleep. The bed is till excellent.
Joke
I wish they showed us this rookie app before we bought the mattress. Please update this app. It’s so slow, laggy and confusing. Tutorials needs more explanation and what the heck is self diagnosing and why is it on schedule. Nothing is explained properly nor easy to understand.
Horrible
When you pay thousands of dollars for a “smart” mattress and get this, it’s a huge disappointment. They don’t show you the app in the store for a reason. Limited useful information on sleep. Timers don’t seem to work at all. The user interface stops responding to taps all the time; for some reason entering switcher mode seems to resolve the issue about half the time; sometimes you have to activate it and then go back to the app more than once.
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Badly Needs Update
This app is such poor quality. Very slow to respond. Defaults to left side of bed. If you want to make adjustments to the right side, better have five minutes to spare. Also, bed does not respond to pressure points. Might as well have a regular mattress.
Fix it
Only tracks one side of the bed
Called we are aware of idsues with the app
IT has been advised
Called we are aware of idsues with the app
IT has been advised
App needs to be updated
My husband and I just recently received the mattress which the mattress itself has been good, this app really needs some updating. We have noticed if you are in relaxation mode before you fall asleep for whatever reason it doesn’t monitor that night how well you slept. I did feel that the store floor model had some neat features however a little disappointed when we got the bed to learn the app is pretty much crap and can’t understand why the company wouldn’t want to improve the software in the app.
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Barely functional.
It’s insane that such an expensive product has such a low functioning app. Buttons don’t work half the time, and it OFTEN resets the bed firmness to 5 without us realizing. That can ruin an entire day or more. PLEASE hire a professional to overhaul this app.
