Unreliable
Bad design. App stops connecting to the device. Requires unnecessarily complicated factory reset each time.
The WORST app ever
Constantly forgets the knog device, have to re add it, doesn’t locate it via Bluetooth and causes all sorts of issues. I’ve got 3 of the Scout devices and every single one is a nightmare to deal with.
Useless
Doesn’t work & renders the device inoperable
Won’t connect
Won’t connect to new iPhone. Factory reset performed, account logged out of and back into. Seems to be a common issue. What’s the fix please?
Waste of money
Absolute rubbish product. The scout won’t connect, when it eventually does the alarm wouldn’t wake you if it were on your pillow! App just spins the wheel of death and goes nowhere.
Working so far (2 months)
Was hesitant due to the negative reviews. Has worked flawlessly so far. No complaints. Will update if this changes!
Great added security measure on top or locks and keeping the bike out of sight.
Great added security measure on top or locks and keeping the bike out of sight.
Annoying junk app
Absolutely sick of this app (and others) that render your paid product useless whenever they feel like it.
Tried to switch in my alarm just now and was locked out. Password and user not accepted.
There is no justifiable reason for making an alarm inaccessible in this way.
At the very least they should use the email you’ve given them to warn you that you will soon need to reset your account or whatever.
Terrible UX.
Tried to switch in my alarm just now and was locked out. Password and user not accepted.
There is no justifiable reason for making an alarm inaccessible in this way.
At the very least they should use the email you’ve given them to warn you that you will soon need to reset your account or whatever.
Terrible UX.
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Battery Drain
I’ve narrowed it down to the Knog app running in the background robbing my phone of 20% battery over only 3 hours. This didn’t always happen. It’s making my phone useless.
I recommend this device to bike friends even though the range is kind of useless, at least there’s an on-bike alarm and findmy.
I recommend this device to bike friends even though the range is kind of useless, at least there’s an on-bike alarm and findmy.
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Needs updating
The app functions but needs updating. Battery level would be the first addition.
App doesn’t work
The tracker on the device is great through find my device but the app itself doesn’t work. The device doesn’t arm (the alarm doesn’t come on). When I tried deleting the device from the app to pair again it stopped showing. Use the tracker but don’t bother with the app.
Used to work, not anymore
I’ve had this for 3 years and had no issues with pairing after taking my bike out of winter storage. I opened the ap today and it immediately recognized the device but after a minute it forced me to login again and now doesn’t show my device or let me pair.
Bad
Arming disarming really difficult without re installing app! Blue tooth range useless when in cafe supermarket on bike tour , just a tech headache on a bike .
Generally easy to set up and use
The app is functional and does the job. When I first got the device I had to charge it up - and was confused as to why I couldn’t discover it. You have to unplug and plug it back in and then search for it. If it’s sitting on the charger for half an hour and you try to discover the scout it won’t work.
I do wish the alarm sensitivity slider was explained in more detail.
I do wish the alarm sensitivity slider was explained in more detail.
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Pointless invention.
I get it, it’s a nice design but the alarm is pointless. The alarm can easily be drowned out by foot traffic. Secondly, it drains the battery on iPhones. Thirdly the device can easily disconnect when walking into a shop. So what’s the point? I could have saved less with an AirTag that does the same thing but without the lids alarm. The app when disconnecting needs me to restart the phone to disarm the device too. Finally, the location is silly. A thief can easily snap the bottle cage off with the alarm. The yellow cover doesn’t deter. It just shows it’s there. I’ve since spent money on a 4G GPRS tracker from PAJ. Also I’ve insured my bike too. It’s the best option. I’d look into making a louder device with a magnetic pad and larger screws. It really is no different to an AirTag. Also I’ve had it one week and the battery is showing as 90 percent. It says 2-4 months?
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Extremely sensitive alarm, bad UX
I really want this to be good. The tracker hardware is good, but the app leaves a lot to be desired. The sensitivity of the alarm is way too high even if it’s on its lowest sensitivity setting. Just touching the bike will set it off.
About the app
This application should definitely get a decent update, because it constantly has a lot of bugs. Very rare updates. The device was not cheap. I ask for a good level of support.
Background refresh doesn’t exist
You need to leave the app running for the notifications to come through as there isn’t background app refresh options so it keeps running in the background. I usually swipe apps away so forget to leave it running so don’t get alarm or any other notifications from it. It’s sold as a premium product but this is a big feature to miss
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Started okay, turned awful
At first these worked well so I bought more. Somewhere along the way, maybe after firmware 1.1.3, they became unreliable. Two died after software update. Now only one of my 5 devices will connect, and, ironically, a brand new one with the latest software will connect but won’t arm. Don’t bother.
Great product, not so great firmware and software
Been using the Knog Scout for about 6 months now and the device is great compared to air tags in terms of accuracy, discretion and security, however the firmware and software really let this product down and in need of a update. About every 3rd time you open the app to enable or disable the scout, it’s frozen and you can’t do either. The only way to fix this is hard shut down the app and reconnect again. Also the connectivity time is all over the place, I can be standing next to the scout with my phone and it sometimes connects in 3 seconds, other times up to 30 seconds.
Again great device but the behind the scenes components really let it down
Again great device but the behind the scenes components really let it down
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Basic functions work well. Setup not intuitive
I’ve had this for around a year and the the system works well via both Apple AirTag and alarm functionality.
Handy at work and when leaving bike briefly outside shops (with a lock also on).
The app linking/ setup process was terrible with an iPhone despite having a lot of experience setting up multiple linked devices for phones and computers over years. This part should be a simple power up and pair process but instead you need to set up a Knog account (for no valid user based reason - it just needs to connect to my phone- nothing to do with Knog servers). If you get the setup order wrong it fails and you have to start over. Please Knog just allow phone to device link and not require consumers to hand over yet more personal details to a 3rd party.
Handy at work and when leaving bike briefly outside shops (with a lock also on).
The app linking/ setup process was terrible with an iPhone despite having a lot of experience setting up multiple linked devices for phones and computers over years. This part should be a simple power up and pair process but instead you need to set up a Knog account (for no valid user based reason - it just needs to connect to my phone- nothing to do with Knog servers). If you get the setup order wrong it fails and you have to start over. Please Knog just allow phone to device link and not require consumers to hand over yet more personal details to a 3rd party.
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