Disappointing Experience
Despite paying for additional data, I was unable to access the internet. On one occasion, I urgently needed to send a message and because my mobile data wasn’t working, I purchased another top-up. Even after paying, I still had no internet connection and couldn’t send a single message using 5G.
When I contacted customer support, I was repeatedly told that I had already consumed all my data. However, this doesn’t explain why I was unable to access the internet immediately after purchasing additional data- I paid for data I couldn’t use…
Rather than properly investigating the issue or offering a reasonable solution, customer support has provided repetitive, robotic responses that fail to address my concerns.
I find this experience extremely frustrating and concerning. I’ve paid twice for a service I couldn’t use, and instead of receiving meaningful assistance, I’ve been left without a resolution.
I used to recommend Kolet, but after this experience, I’ve lost confidence in the company. Customers deserve transparency, accountability, and proper support when a paid service fails to work!
Response from developer
Thank you for sharing your feedback. We’re truly sorry to hear about your recent disappointing experiences, especially after having used and recommended Kolet for several months. We understand your frustration about purchasing additional data but still being unable to connect. We’d like the opportunity to review both top-ups and investigate what happened. Please reach out to us at help@kolet.com so we can look into your case and work towards a suitable resolution.
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Response from developer
Thank you for your feedback. We’re sorry to hear that your data allowance didn’t last as expected. We’d love to look into this and understand what may have caused the discrepancy. Please contact us at help@kolet.com so we can review your data usage and assist you further.
Great connections and amazing customer service!
Response from developer
It's great to hear the app keeps you online even in remote corners. I'm glad our support team could walk you through the connectivity hiccup step-by-step. Enjoy the freedom of ditching dozens of SIM cards! 🌍📶
Best eSIM
Response from developer
We're thrilled you consider Kolet the best eSIM! Your recommendation to all travellers means a lot to us. Enjoy smooth connections on your next adventure 🌍✈️.
Great service
Response from developer
We’re glad the free data from the Virgin partnership gave you a chance to try us out. It’s great to hear the setup was a breeze and everything ran smoothly. Looking forward to helping you stay connected on your next holiday 🧳🤝.
