Customer service
I ordered a really cute dress with only looking through the app for 5 minutes. After a week, it still says processing so I got suspicious and looked into the app more and it started to seem like I would never get my dress. I emailed komly saying I would like a refund, and today I actually got the refund back in my account! I was so shocked because I thought I was just scammed. I might have to reorder the dress but it is still suspicious when all the reviews on items are near the same date and end with the same letter.
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Eh
Cute things but eh.
I wouldn’t use this app
I ordered two shirts and boots from this app and got a weird email saying that one of the items was out of stock and that I could log in and view which when I went to the app it never said anything about which product was out of stock so then I put in a help ticket thing through the app and got an email that said they’d respond within 24 hours (I requested a refund). Instead of honoring my refund they sent me a message saying “how about we send the ones which are in stock first and we will ship the unavailable item when it is restocked” basically telling me how about we do it their way and I’m stuck with this purchase….. I’ve never had a problem like this on ZAFUL or SHEIN so save your money and don’t use KOMILY!!!!
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Response from developer
Hi, we are sorry for the inconvenience caused to you and would like to help solve the issue of your order. For item that is not in stock currently, you could advise us whether to cancel it or wait for stock or replace. Would you please send us your order number and your problem to our customer service: service@komily.com, we would get back to you soon once we get your email.
Be carful, I believe I was scammed.
Firstly majority of the clothing review pictures on the app are what seems to be Chinese women so I don’t believe anyone else who’s ordered have actually received orders. Secondly majority of the pictures of clothes on the app look photoshopped versus actual graphic T shirts and Sweatshirts. I ordered Sep 3rd and according to tracking via the Komily app my package was delivered October 3rd (I paid for 5-10 day shipping and it took well over that) but checking my Ring doorbell camera, and my mailbox nothing was ever delivered. I also contacted USPS and they said there was never a package transferred to them. My bank refunded my money but I still am upset because I never received the order. Customer service also was pretty rude.
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Response from developer
Hi, we are a trustworthy and legit company. We gurantee that customers would receive what they order as long as they leave a correct shipping address. We would like to help solve the issue of your order. Would you please send us your order number and your problem to our customer service: service@komily.com, we would get back to you soon once we get your email.
JJ
I have bought an Halloween themed outfit and love the sweats and the tank top so comfy and the material is silky soft.
