Biometric validation keep failing on iPhone 16 Pro Mac
The Konnect app’s biometric verification is broken on iPhone 16 Pro Max. After entering my credentials and tapping “Proceed,” it forces the 48 MP main (24 mm) camera to scan my fingerprint. The main camera lens has a longer focal length and a minimum focus distance of around 10-14 cm. Your app requires significantly close shots for the biometric verification, which comes blurry, and the system failed to validate my account.
On my iPhone 13 Pro Max (and earlier models), biometric login works flawlessly. Those devices’ main lenses have shorter focal lengths and shorter minimum focus distances, so it can capture clear close-up images of my fingerprint without issue.
I would suggest using the ultra-wide sensor on the 16 Pro Max, that has a 13 mm focal length, which can focus just a couple of centimeters away, thus making it perfect for fingerprint scans.
The app needs to detect newer Pro models and switch to that lens, or at least offer us a manual camera toggle in the scan screen.
Without this fix, biometric login remains unusable on the 16 Pro Max (and likely on the 15 Pro series). Please update the camera-selection logic or add an option to use the ultra-wide sensor so the users can log in to their accounts.
On my iPhone 13 Pro Max (and earlier models), biometric login works flawlessly. Those devices’ main lenses have shorter focal lengths and shorter minimum focus distances, so it can capture clear close-up images of my fingerprint without issue.
I would suggest using the ultra-wide sensor on the 16 Pro Max, that has a 13 mm focal length, which can focus just a couple of centimeters away, thus making it perfect for fingerprint scans.
The app needs to detect newer Pro models and switch to that lens, or at least offer us a manual camera toggle in the scan screen.
Without this fix, biometric login remains unusable on the 16 Pro Max (and likely on the 15 Pro series). Please update the camera-selection logic or add an option to use the ultra-wide sensor so the users can log in to their accounts.
Show more
Suggestion
The app can be developed ; Please add a search bar in Bank selection while transfer of money
Logout glitch on payment
When i click pay to transfer money it log me out of app. Such a stupid glitch 💀. Fix this
Fix the bug
Whats the issue with your app?? Been trying to add beneficiary to pay. When tap to pay it logs me out of it. Fix it asap or take it down
App not functioning
Konnect app is not functioning 😡
Issue while signing
Why this app is not working? I tried many times
Even app is not going to sign in
Even app is not going to sign in
App doesn’t work
It gives error on opening in iphone 14 pro max..
No one Picked up Helpline Number
3rd Class Service First of All no Pick up Call at Given Helpline Number Secondary After Try so Much Times Some One Picked Up and Told Me to Wait After Few Minutes Call Disconnected. 😡🤬😤
Cannot do upgrade for branchless bank via iphone
Its super hard to scan finger prints to upgrade account. Can you suggest best way to scan when you are not in pakistan?
Spam messages and emails
I an getting daily spam promotional messages which i never subscribed to. Can’t block SMS and email because HBL account is also using same addresses to send notifications.
Contacted HBL helpline they were so confused. They said they don’t have any option to disable promotional messages and these are mandatory messages once you open account. Now I am on the helpline getting my account deactivated to stop these messages.
Contacted HBL helpline they were so confused. They said they don’t have any option to disable promotional messages and these are mandatory messages once you open account. Now I am on the helpline getting my account deactivated to stop these messages.
Show more
Update HBL Konnect
Please update the and putt abl wallet and finja wallet
Increase passcode digit limit iOS platform app
215 remittance issue appears due short passcode length iOS Konnect app .
Does not work
Cannot even signup
Can be improved more...
Best effort by team hbl ... but still theirs space for improvement ....
Pathetic App
I had Insaled this app. Linked to my HBL Account. Then transfer some ammount from HBL to Konnect. Its shows the transferring amount exactly but while using konnect service prompting a message that your balance is zero. Hows that Possible? is this a joke or what?
Profile doesn't exist error
I'm unable to sign in. It says profile doesn't exist. While the person on call centre says that my account exist. Horrendous app.
Login Issue
I doesn’t allow to login. It always says your username or password is incorrect but i have also changed my password but still facing this issue. Resolve this as early as possible.
Crash TouchID
App crashes as I tap biometric sign
Please fix ASAP
Please fix ASAP
Naveed
App is giving continuous error on registration
Pathetic app
Don’t even bother installing
