No receipt. Insufficient medication
Avoid this like a plague. I have two consultations done both of which are typical symptoms of cough and colds. Both doctors on separate occasions prescribed medicines on one or two symptoms but not all of symptoms. I literally wrote all my symptoms in the description and mentioned them to the doctors. When the prescription arrived they were so incomplete that i have to buy over the counter medicines. I need the meds written in the prescription to be able to claim medical insurance. And the receipts will come after 3-4 weeks! One month for them to issue receipts!!
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Doctors Incorrect Prescription
I had a very bad experience with one of the doctor wherein I already sent all the documents needed but he kept on asking as if he didn’t care to read and refuse to answer my inquiry saying “next time book a video call” Dr. Christian Erel Gongora also prescribe 14 antibiotics while the instruction on the prescription is 1 tab a day, the thing is the App doesn’t have a way for me to reach out again the doctor to validate and there no way to rate the doctor nor send a complain, as a user comments on the doctors would help identify while one is reliable
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impatient/almost rude doctor
napaka impatient at ang rude pa sumagot, feeling above all e sobrang hindi naman marunong mag diagnose ng sakit. seems like baguhan na doctor at nangangailangan lang ng pera! did not even ask when and how nagstart yung symptoms and history, just blatantly prescribe something! when i refuse to use steroids as im afraid of TSW again, she just probably search on google alternative for steroids bcz she did not even know what percent to give. lol sayang naman yung years na inaral nya para maging eme emeng doctor lang para sa money! lol kawawa! do not go to this app for check up mas mabuti pang pumunta nalang ng opd sa hospitals or clinics, siguro pwede naman if eme eme lang din yung sakit mo, kasi eme eme din naman mga doctor dito lol!
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24/7
had a bad UTI infection that happened during graveyard shift, i was diagnosed with severe depression few months ago and i wasn't able to drink some water during my previous episode that lasted for few days. i chatted the mercury drug number via Viber and asked them if they have like over the counter meds for UTI, they mentioned that they need prescription. good thing i found this app and just chatted for couple of minutes and BOOM! I have my prescription and just paid 199 and was able to buy the meds cus i was sooooo much in pain!! tysm you are life saver!
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Waste of money
I feel like I wasted my money for a consultation. I have a fever, body pain, and neck pain and I know I should take paracetamol which I am taking naman before the time of consultation. Di man lang nagtanong or nagpasend ng picture like kung saan part mismo sa neck ang masakit. I know hindi guaranteed na mabibigyan ng med cert but pumayag na nga yung doctor pero ang nilagay is same day din nung consultation ko which is rest day ko nga rin yun sa work. I requested na baka pwede yung kinabukasan na date ang ilagay because kinabukasan ako hindi makakapasok because of my case nga pero ang nilagay pa rin same day. I mean magbibigay na nga lang ng med cert ayaw pang ayusin. Sana di na lang nagbigay. Tapos at the end of the consultation ang nakuha ko lang na reseta paracetamol lang. Pano hindi man lang nagtanong ng further details.
Anw, kudos pa rin dun sa isa kong consultation because the doctor really asked to send a photo of my throat and she asked me talaga ng details kung ano nangyari. Gumaling naman ako agad dun sa nireseta, and siya mismo nagtanong if I need a med cert ba for my work.
Anw, kudos pa rin dun sa isa kong consultation because the doctor really asked to send a photo of my throat and she asked me talaga ng details kung ano nangyari. Gumaling naman ako agad dun sa nireseta, and siya mismo nagtanong if I need a med cert ba for my work.
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Save your self. Go to other app
Choosing another app would be a much better decision, trust me. We only tried this one because Apple offered some freebies, but it's turned out to be our biggest disappointment.
I want to stress that I don’t mean to be disrespectful to our professionals—I hold a high regard for everyone in this field, especially our doctors.
However, being treated unprofessionally is deeply disappointing. If possible, I would give a negative rating.
Patients should feel comfortable with their doctors, but unfortunately, our experience was quite the opposite. We weren't asked how we felt or about our current situation. Instead, we received basic information that we could have easily found on google - one search.
The explanations for our lab test results were lacking, and the consultation didn’t private at all. We were handled unprofessionally, sarcastically and unethically.
Plus, some of the features are not functioning well Like leaving feedback inside app Or connecting to support
So Save your self. Go to other app
I want to stress that I don’t mean to be disrespectful to our professionals—I hold a high regard for everyone in this field, especially our doctors.
However, being treated unprofessionally is deeply disappointing. If possible, I would give a negative rating.
Patients should feel comfortable with their doctors, but unfortunately, our experience was quite the opposite. We weren't asked how we felt or about our current situation. Instead, we received basic information that we could have easily found on google - one search.
The explanations for our lab test results were lacking, and the consultation didn’t private at all. We were handled unprofessionally, sarcastically and unethically.
Plus, some of the features are not functioning well Like leaving feedback inside app Or connecting to support
So Save your self. Go to other app
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Convenient and easy
I spoke with a doctor a few minutes ago who answered all of my questions, worries, and concerns. The doctor even provided lots of information that I didn't asked for, which was very helpful. The app was very easy to use and very easy navigate considering it's my first time.
Doctors did not show up
App interface is good. Never tried to order meds yet. This review is for the booking appointment for doctors. I booked multiple appointments but no doctor showed up. Its so frustrating that I had to pay all those bookings before entering the video call room. Whats the point of having less hassle transaction when no doctor will showed up for their patients. Time wasted waiting for the doctor, refund took days before processed. This whole process of online appointment is pointless and disappointing.
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Dont use this app.
This app is great when you don’t encounter any issues but when you do know that they will not be of any help. For 6 days straight, I have been consistently communicating an issue I experienced with a doctor consultation but to no avail I insistently just received “transaction no. Was completed.”
I complained to them that I booked a consultation and not 5 minutes into the consultation I disconnected but came back instantly. However, to my surprise they informed me that the doctor had already left. What was worse was that the doctor left a diagnosis on a lab report I submitted during my booking without further assessment on me, THE PATIENT!! The doctor marked my consultation complete! I reported this matter and provided the necessary evidence and so I was told they will investigate and update me on it. After days, I didn’t receive an update and so I asked and apparently my consultation was complete as if I didn’t inform them of that already. What a thorough investigation. Again, I tried and was told the same thing 5 times. Oh and one notable response they made was despite the giving them the transaction no. they mistook it for another transaction and said “your doctor prescribed you antibiotics.” I had to book that second consultation because THE FIRST DOCTOR LEFT.
I complained to them that I booked a consultation and not 5 minutes into the consultation I disconnected but came back instantly. However, to my surprise they informed me that the doctor had already left. What was worse was that the doctor left a diagnosis on a lab report I submitted during my booking without further assessment on me, THE PATIENT!! The doctor marked my consultation complete! I reported this matter and provided the necessary evidence and so I was told they will investigate and update me on it. After days, I didn’t receive an update and so I asked and apparently my consultation was complete as if I didn’t inform them of that already. What a thorough investigation. Again, I tried and was told the same thing 5 times. Oh and one notable response they made was despite the giving them the transaction no. they mistook it for another transaction and said “your doctor prescribed you antibiotics.” I had to book that second consultation because THE FIRST DOCTOR LEFT.
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Delete account
It does not let its users delete their account right on the app. This clearly violates Apple’s policy: “Starting June 30, 2022, apps submitted to the App Store that support account creation must also let users initiate deletion of their account within the app”
Worst customer service ever
This company has one of the most worst customer service ever. It take them around an hour to reply to chat even if chat is active. It has been 18 days since I requested a refund and yet they are still following up whatever department should be handling my case. They charged my credit card without any email or sms notification and even if I have removed payment options in the app. I am beginning to suspect that this company engages in fraudalent practices warranting a complaint to DTI, which is exactly what I am planning to do right after I post this review.
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App keeps crashing
I want to have a teleconsult asap that’s why I want to use the app. When opened, it says that the app is automatically updating and I should not close the app. So I did that. Afterwards I was asked to input my number then to input OTP. When I was done, it says that my session has expired and I need to login again. I was then redirected to the page where I need to input my number. It’s just repetitive and I cannot login my account. I tried that for few times already. I even deleted then redownloaded the app. Still, nothing.
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Good service
Been using their promo codes and it works. They never cancelled my orders. Pharmacists are approachable and initiative. Their meds are worth the price. The only problem is their delivery services, it takes long. But over all, this app is very helpful and very convenient. Thank you for all your hardwork especially Generika in Cebu Cabantan. Thumps up 👍
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Good idea, bad implementation
The idea is good. I loved to use the app until it suddenly stop working.
There is no notifications when you chat to a doctor. I guess their it team is not capable of implementing this.
The worst is that I cannot log in anymore and I need a prescription that is waiting for me inside. The app doesn’t do nothing when I write my phone number. Ridiculous. The other team doesn’t know what they are doing. They should be fired without being paid for such a mess. I need the prescription I can’t wait for those incompetents to fix this. Hopefully this will led me to discover a better app. I’ve seen this is not the only one. Bye konsultamd.
There is no notifications when you chat to a doctor. I guess their it team is not capable of implementing this.
The worst is that I cannot log in anymore and I need a prescription that is waiting for me inside. The app doesn’t do nothing when I write my phone number. Ridiculous. The other team doesn’t know what they are doing. They should be fired without being paid for such a mess. I need the prescription I can’t wait for those incompetents to fix this. Hopefully this will led me to discover a better app. I’ve seen this is not the only one. Bye konsultamd.
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Extremely Slow service | Not Recommended!
This is my first time to use this app as it was recommended by a friend for ease of use. I downloaded it at around 4pm and tried to book a consultation right after as my situation is getting worse and I need to take a rest. I thought the process will go smoothly but I was wrong, I tap on book a consultation to complete the process and a pop up window appeared that I have an existing appointment? Really? For a first time user I already have an existing appointment that I’m not aware of. Since I don’t have time to wake up the karen inside me, aside from it’s not worthy, I just want to get over with it and I contacted customer support. Live chat support turnaround time is way too slow. So to cut it short, they weren’t able to fix the issue they blamed my internet when I have good amount of speed data plan (350 mbps). And I don’t understand why blame the internet speed if the app is detecting an existing booking. Shouldn’t that be at the backend of your app and not your customer’s internet speed? Also, the chat support rep isn’t reading my reply in full. I explained the situation provided the screenshot of the error and the activities page and I got an answer telling me step by step procedure. Like really? I already got an error message then you will teach me how to book a consultation. Good analysis! Out of frustration because my feeling is nowhere near getting better, I used other online consultation apps. It took me 20 minutes and I was assisted thoroughly on other apps, problem solved. The last reply I received from their support team was at around 7:30 if I can remember it right telling me to clear cache and cookies of the app and relogin. So I gave them the benefit of the doubt and tried it, I was trying to book a follow-up consultation and surprisingly, it is still showing the same error. What a mess! To the developers, this is a minor glitch for sure, but people who uses your app are already not feeling well, and do not deserve an experience like this. For now, I will not recommend this app.
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The Worse
For the amount you paid, you won’t have the correct records you need. Obviously the doctor was in a hurry. All the information you provided, most are ignored. Can’t even search for hospital or clinic affiliations of the doctor I consulted with. Messaged customer service and they responded almost after 30mins with no helpful information. Poor service. It could have been convenient if this app is actually reliable. I made a mistake of not checking the reviews first for I am sick and desperate to get a medical advice and certificate as soon as possible.
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Doctor not responding
the app looks very helpful believing it 24/7 service,i looked for doctor in midnight and it appears there are lots available doctors online despite the timing so i ended up paying for the fee using my debit card for the consultation. After the payment I waited for 15mins but the doctor has no response. It was disappointing because the consultation is cancelled and i received the email notification that the payment will be refunded to my card. U should understand that the refund will take longer time. I couldve used that money to other doctor . The doctors in this app should not appear as online and available if they can not respond to the patient. such a waste of time of the patient . Now i have to wait for the bank and followup them for the refund normally will take 2weeks . Please let the doctors of this app know the hassle if they appear online here but dont respond to patient.
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Buggy App
The new app is super buggy!
1. The prescriptions and med certs from your doctors consultation are not loading.
2. The option for video consult is not working — the doctor will instead call you via mobile phone. If this is the case there should be instead an option for phone consultation that should be cheaper than the video consultation (which is P300).
3. Overall, I don’t like this new app since some of the core capabilities are not working properly.
1. The prescriptions and med certs from your doctors consultation are not loading.
2. The option for video consult is not working — the doctor will instead call you via mobile phone. If this is the case there should be instead an option for phone consultation that should be cheaper than the video consultation (which is P300).
3. Overall, I don’t like this new app since some of the core capabilities are not working properly.
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Very Poor
The app is not intuitive. The options are enabled even if apparently, they are not applicable for your plan. Then upon clicking options, it will just tell you to wait, with no prompt or clarification on what you are waiting for, how long and what the next steps are. I tried the free credit from my plan, the fast pass, and even booking with doctors that were showing up as available and online; but nothing is proceeding.
I spent half a day waiting for customer support to tell me what’s wrong, only to be given generic answers with no clear instructions on how to proceed booking a consultation for my dependent; except to reinstall the app which I did but to no avail.
Inconvenient for patients. No sense of urgency. A complete waste of time.
I spent half a day waiting for customer support to tell me what’s wrong, only to be given generic answers with no clear instructions on how to proceed booking a consultation for my dependent; except to reinstall the app which I did but to no avail.
Inconvenient for patients. No sense of urgency. A complete waste of time.
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Needs to Improve
I was able to do a consultation, however, the app needs a lot of improvement.
-the app lags a lot
-can’t see or download the prescription. Need to restart the app from time to time to access.
-no option to follow up or message your provider if you got disconnected/the conversion ended. YOU NEED TO PAY THE FEE AGAIN to reach them again or ask a follow up question
-doctors are not always available. You need to pay additional fee (higher rate than usual) if you want to be seen immediately.
-the app lags a lot
-can’t see or download the prescription. Need to restart the app from time to time to access.
-no option to follow up or message your provider if you got disconnected/the conversion ended. YOU NEED TO PAY THE FEE AGAIN to reach them again or ask a follow up question
-doctors are not always available. You need to pay additional fee (higher rate than usual) if you want to be seen immediately.
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