One of the Best
The app seems great overall, however it slows down and start lagging after using it for few seconds. You should definitely look into it. Also it seems like we can’t place Target And Stop loss together on Normal order, Because GTT order doesn’t seems to get triggered for me several times. It would be meaningless if they don’t get triggered right. So it would be really great if we could place target and stoploss on normal order as well. Please look into this suggestion.
Thank you.
Thank you.
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Login issue
Login problem app not responding stuck at login screen
Worst app ever
This is hands down one of the most unreliable trading platforms I’ve used.
For the second time, I placed a stop-loss and my position got forcefully squared off without the price even touching my SL. That’s not “market volatility” — that’s broken execution. When real money is involved, this is unacceptable.
I’ve also cleared brokerage and all visible charges multiple times, yet I log in a couple of days later and somehow my account shows a negative balance again. No breakdown, no explanation — just silent deductions. That’s not just poor UX, that’s a complete lack of transparency.
Customer support? Useless. The moment I explained the issue, the guy said “I’ll try to help” and straight-up hung up. No callback, no ticket, nothing. That tells you everything you need to know about how seriously they take customers.
At this point, it feels less like trading and more like gambling on whether the platform itself will screw you over.
I’m closing my account. If you care about your money, think twice before trusting this platform.
For the second time, I placed a stop-loss and my position got forcefully squared off without the price even touching my SL. That’s not “market volatility” — that’s broken execution. When real money is involved, this is unacceptable.
I’ve also cleared brokerage and all visible charges multiple times, yet I log in a couple of days later and somehow my account shows a negative balance again. No breakdown, no explanation — just silent deductions. That’s not just poor UX, that’s a complete lack of transparency.
Customer support? Useless. The moment I explained the issue, the guy said “I’ll try to help” and straight-up hung up. No callback, no ticket, nothing. That tells you everything you need to know about how seriously they take customers.
At this point, it feels less like trading and more like gambling on whether the platform itself will screw you over.
I’m closing my account. If you care about your money, think twice before trusting this platform.
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Neo login error
I am facing an issue with the account login limit on my Neo device.
Currently, my device had 8 accounts logged in, which I understand is the maximum login limit per device. However, when I remove 2 accounts (making the total active logins 6), I am still unable to add new accounts. The system continues to display a "Device login limit reached" error.
Because of this issue, every time I want to add new accounts, I have to contact customer care, share screenshots, and request manual assistance to activate the accounts. This process is inconvenient and time-consuming.
Ideally, after removing existing accounts, I should be able to add new accounts without needing support intervention each time.
I request you to please:
1. Check and fix this device login limit issue.
2. Ensure that removed accounts free up login slots automatically.
3. Provide a permanent solution so that manual activation through customer care is not required repeatedly.
Kindly look into this matter and resolve it at the earliest.
Currently, my device had 8 accounts logged in, which I understand is the maximum login limit per device. However, when I remove 2 accounts (making the total active logins 6), I am still unable to add new accounts. The system continues to display a "Device login limit reached" error.
Because of this issue, every time I want to add new accounts, I have to contact customer care, share screenshots, and request manual assistance to activate the accounts. This process is inconvenient and time-consuming.
Ideally, after removing existing accounts, I should be able to add new accounts without needing support intervention each time.
I request you to please:
1. Check and fix this device login limit issue.
2. Ensure that removed accounts free up login slots automatically.
3. Provide a permanent solution so that manual activation through customer care is not required repeatedly.
Kindly look into this matter and resolve it at the earliest.
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Very much reliable to use
Very much reliable to use
Account login issue - Support team is unable to resolve
I closed the account few months ago and now when I try to re login with the same number it says you already have an account, please try login. Again it comes back to the same login page and i try to login with my mobile number it again says you already have an account. It is a loop. I understand I had an account with the same number but it was closed. What do I have to do to reactivate or relogin with the same number?
As per support team, login using an alternative number or going to Kotak bank are the only options.
Why is there no option to reactivate a closed account?
Since I am not getting a proper resolution from support team, I am writing this review so someone else will look into it, hopefully.
As per support team, login using an alternative number or going to Kotak bank are the only options.
Why is there no option to reactivate a closed account?
Since I am not getting a proper resolution from support team, I am writing this review so someone else will look into it, hopefully.
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Worst app worst customer care
Whenever there is a corporate action they do not know how to adjust options strike rates for that particular stock. I am running pillar to post since last 6 months but they are not able to provide any relief. I have already lost lacs of rupees because of this fault. Request everyone to go for some other broker. Kotak Securities is the worst.
PS : They do not have OCO order facility. Therefore you have to put sale order and SL order separately. And you know what? They charge margin for SL order since a sale order is already there. If any of the order executed you have to cancel the other one manually. Otherwise it may also get executed.
PS : They do not have OCO order facility. Therefore you have to put sale order and SL order separately. And you know what? They charge margin for SL order since a sale order is already there. If any of the order executed you have to cancel the other one manually. Otherwise it may also get executed.
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No Acount manager interaction
KOTAK only willing to deduct or take money but No human support provided ever
Not for iPad
Strange that this not made compatible for ipad. What you get on iPad is mobile phone layout not a proper full screen iPad layout.
Not at Par with its Piers
The App has a good Interface and is user friendly. However , the App is very Buggy , it crashes several times , if you are into Commodities or Intraday the App is not meant for You, as many a times the Buy/Sell Orders you want to place to square off a particular position never goes through and in a short while the app displays a pop up showing , Some customers may experience trouble placing orders , please check your order book. This is senseless they are running a Trading App and do not realise the importance of Buy/Sell within seconds can change many things
The developers need to fix this app or this app will eventually be the major reason Kotak Securities will be the last choice for Traders and Investors.
The developers need to fix this app or this app will eventually be the major reason Kotak Securities will be the last choice for Traders and Investors.
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Re: Mutual fund interface changed
After the update, the new interface appears less informative and user-friendly compared to the previous version. Earlier, when I checked my mutual fund portfolio, I could view all my transactions line by line — along with details such as transaction date, investment amount, return for each transaction, and the XIRR.
Currently, these detailed transaction-wise views seem to be missing or not easily accessible, which makes it difficult to track and analyze my investments effectively.
I request you to please look into this and consider restoring or providing an option to view the earlier detailed transaction breakdown and XIRR calculation for each fund.
Currently, these detailed transaction-wise views seem to be missing or not easily accessible, which makes it difficult to track and analyze my investments effectively.
I request you to please look into this and consider restoring or providing an option to view the earlier detailed transaction breakdown and XIRR calculation for each fund.
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Response from developer
Dear Gourav, thanks for your feedback. We would like to let you know that with every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further. For any support kindly share your details with us on email id service.securities@kotak.com. We'll be happy to assist you.
NRI Login doesn’t work
This app doesn’t works for NRI. When selecting NRI login, it ask for Indian Mobile no.
Always need mobile number to login
It needs mobile number to login always, why should we only have a login with mobile number, when people travel they should have an option to login alternate
Kotak Neo
Best app for demate , adding fund quick , buy sell equity
Don’t expect them to solve your app issues
The app experience and design is very good. The two stars are for that.
But whenever I have had any technical issues there was zero resolution. The customer support team would call, apologise and ask for another day. This keeps happening till I find an issue on my own from Reddit. I had to explain my problem to every CS person who called; basically my discussions and next steps are not even captured.
Their technical team is pretty incompetent; most of them don’t even understand the features of their app. They should hire a better team to fix their in-app issues.
But whenever I have had any technical issues there was zero resolution. The customer support team would call, apologise and ask for another day. This keeps happening till I find an issue on my own from Reddit. I had to explain my problem to every CS person who called; basically my discussions and next steps are not even captured.
Their technical team is pretty incompetent; most of them don’t even understand the features of their app. They should hire a better team to fix their in-app issues.
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Not working for NRI customer
NRI customer cannot create a account with this app. It’s asking for the phone number for OTP without country code. Once phone number entered, it’s taking +91 as country code by default, in which case we never get the OTP. We cannot create account here. Pathetic user experience.
Problem in submitting the order
Whenever you try to submit a fresh order, it is taking up default quantity as one while it should be zero only so that whatever quantity we are entering, it takes the exact value
Not working for NRI
Old KTC app has stopped working and the Kotak Neo app is not giving me an option to login being a NRI.
Definitely not a user friendly.
Requesting to change the website design to the older one, it was easy accessible, easy to understand, bold and had no nonsense ads in between. This kotak neo app has made me stop doing the trade itself. Lost interest since it needs to spend so much time to search for everything actually we are searching for. Transaction statements etc, it is not a thing to be on settings platter. Worst ever developed app from kotak. I would like to give -1 star for this tragedy creation.
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Please consider my feedback
Your service is good, new option greeks are helpful but the recent update has removed the buy/sell toggle from the reorder panel of closed orders. Earlier I used to check my closed order traded price, clicked on the closed order, clicked reorder, switched the toggle and set the Stoploss order from there, but now, we have to read the closed order price, then go to the portfolio to set Stoploss. Kindly consider this and bring back the buy sell toggle in reorder window
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